Pricing
On Request
Subscription · tailored scope
Managed Service · Automic

Application Managed Services — 24/7 operations for Automic

One Pager for Tricise Application Managed Services — 24/7 expert-led administration, monitoring and workflow design for Automic Automation platforms.

Price
On request subscription
Duration
Ongoing / term-based
Delivery
Remote · 24/7
Scope
Tailored per customer
Overview

Tricise Application Managed Services (AMS) is an ongoing, subscription-based managed service that operates your Broadcom Automic Automation platform end-to-end — so your team can focus on business outcomes instead of day-to-day platform operations. Our certified experts provide 24/7 monitoring, proactive administration and hands-on workflow design, with service scope, SLAs and delivery model tailored to your landscape. AMS is typically chosen by organisations facing skill-shortage pressure, strict 24/7 availability requirements, or a need to offload specific operational workstreams without losing control over their automation platform.

The service is structured around three options — Administration, Process Monitoring, and Process & Workflow Design — that can be booked individually or combined into a single end-to-end engagement. Delivery is handled by a dedicated team with a named Application Support Manager, an Automic Subject Matter Expert, and a nearshore or offshore delivery centre for round-the-clock coverage. Because Automic is a mission-critical platform in most customer environments, the Tricise Application Managed Services model is deliberately designed to maximise availability, minimise downtime, and enable continuous improvement of your automation estate.

Key benefits

Round-the-clock platform availability
Automic is one of the most critical applications in most customer environments because it orchestrates enterprise-wide IT and business processes. Tricise Application Managed Services provide 24/7 expert monitoring so issues are caught and resolved before they turn into outages, and nothing depends on a single in-house administrator being reachable.
Close the skill gap without hiring
Skilled Automic administrators are scarce and hard to recruit. With Application Managed Services you instantly access a certified Tricise team — Application Support Manager, Subject Matter Expert and delivery centre — without carrying the cost and risk of building that team internally, and without losing months to onboarding and knowledge transfer.
Flexible, modular scope
The three Application Managed Services options — Administration, Process Monitoring, and Workflow Design — can be booked individually or combined. Start with the area where the pressure is highest, expand as it makes sense, and keep the rest in-house for as long as you want. No all-or-nothing commitment.

What’s included

›Server & database administration
End-to-end monitoring and maintenance of the Automation Engine and its repository database — availability, patching, backups, reorganisation and L1 incident analysis for AE events.
›Agents & AWI administration
Alert monitoring, failure recovery, installation, configuration and lifecycle updates for all Automic agents, plus maintenance of the Automic Web Interface and connected components.
›Regular health checks
Scheduled diagnostic checks of the Automation Engine, agents and surrounding components catch potential issues early and prevent unplanned downtime before symptoms reach the user.
›Job & process monitoring
Continuous monitoring of batch jobs and workflows for errors or abnormal runtimes, with defined recovery actions — restart, unlock, cancel, analyse — triggered immediately when something goes wrong.
›Incident notification & escalation
Incidents are logged, email notifications are sent to job owners and support teams, and escalation follows criticality-based rules to the next support level — ensuring every issue reaches the right responder.
›Ad-hoc requests & SOPs
Spontaneous requests from job owners and support teams are handled following Standard Operating Procedures agreed with you — ensuring consistency, speed and a clean audit trail for every action.
›Job & workflow design
Creation, modification and deletion of Automic objects — jobs, file transfers, workflows — plus JCL development, Automic scripting, implementation of new business requirements and controlled rollout to production.
›Continuous service improvement
Ongoing improvements based on best practices, new automation scenarios, statistical job reports, and quarterly steering committee reviews to drive efficiency gains over the lifetime of the engagement.

Your deliverables

✓ Dedicated delivery team
Named Application Support Manager, Automic Subject Matter Expert and delivery centre
✓ 24/7 operational coverage
Shift-based monitoring and response across nearshore or offshore delivery
✓ Service Delivery Handbook
Documented scope, SOPs, escalation paths and runbooks, created during onboarding
✓ Regular steering committee
Recurring governance meetings for resource planning, escalations and service reviews
✓ Incident & job statistics reports
Periodic reporting on job executions, error sources and service improvement opportunities
✓ 6-week ramp-up & go-live
Structured transition: 2 weeks team & contract review, 4 weeks workshops & handbook, then go-live
Ready to offload day-to-day Automic operations?
Talk to our experts about scope, SLAs and the right delivery model for your landscape.
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