Automic Automation

Your Automic Automation Expert for Licenses, Support, and Services

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Automic Automation
by Tricise

Tricise is the leading service provider in Automic Automation, serving as Broadcom’s largest strategic partner in Europe. With extensive experience supporting over 350 Automic customers, we have deep roots in the industry and a strong presence across Europe, while also providing services internationally. Our dedication to excellence is evident in our comprehensive offerings, including licensing, support, and professional services, all tailored to meet the distinct needs of each client. We have offices all over Europe, including in Germany, Austria, Switzerland, Italy, France, Spain, and Portugal, allowing us to deliver top-tier service to customers across the continent and beyond.

Discover how Tricise empowers your Automic Automation journey with tailored solutions across Licensing, Support, and Services.

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Licensing
Support
Services

License Management

Effective license management ensures you stay compliant while maximizing the value of your Automic investment.

  • Trusted by 500+ customers with 20+ years of experience
  • 8 certified sales experts providing personalized licensing & renewal support
  • Tailored Automic packages, custom extensions, and managed services
  • Strategic Broadcom partner since 2019 – your direct link to the vendor
Get your personalized quote
Discover License Management

Support Center

Our Automic Technical Support delivers a clear and responsive service to ensure system stability and swift issue resolution. With 1,600 cases handled annually, 1,400 customer contacts supported, and experience across 45 diverse test systems, we are well-equipped to address everything from routine maintenance to critical incident resolution.

Request a service consultation

24/7 Support

Ensuring continuous availability

1600+ Cases p.a.

Handled Each Year with Customer Involvement

Experts Guiding

Guidance at every step

Automic Automation Services

Discover our product range designed to meet your needs – efficiently, reliably, and with proven quality. From smart tools to comprehensive systems, each product is built to support your goals and simplify your day-to-day operations.

Evaluation & Selection
Implementation & Updates
Product Training
Automic SaaS Migration
SAP Advanced Solutions
3rd Party Migrations
Action & Consulting Packs
Automic SAP System Copy
Application Managed Services

Our Process

Tricise provides an end-to-end approach to support you throughout your Automic Automation journey. From initial strategy and assessment to efficient implementation, continuous optimization, and reliable support, our specialized services are designed to align Automic Automation with your unique operational goals. At every stage, we work closely with you, delivering the tools, training, and expertise needed to fully unlock the potential of your automation environment.

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PLAN

Evaluation

  • Evaluation & product selection
  • Demo & Proof of Concept
  • Project planning
  • Architecture & Design Workshop
  • System Sizing

BUILD

Implementation

  • Installation & Configuration
  • Application Integration
  • Standardization & Best Practices
  • SAP Automation
  • API Development

Training

  • Tricise University 
  • Tailored customer training courses

Migration

  • Migration from 3rd party products
  • Transition to Automic SaaS

RUN

Optimization

  • System Health check (Performance tuning)
  • Process optimization services
  • Version upgrade
  • Pre-configured solutions (SAP ASC, SAP Mass Data, Action Packs, 3C Release Manager)

Support

  • Incident & Ticket Management
  • Technical Account Manager (TAM)
  • Premium Support

Operation

  • Administration & Design Services
  • Daily Operation Services
  • Application Managed Services (AMS)

Tricise turns complexity into clarity — with expert solutions, tailored services, and lasting value.

Success Stories

Friendly and competent advice, as well as reliable and professional support with projects and unexpected issues. We really enjoy working with this dedicated team.
S. Ziehe
S. ZieheApplication - Manager
Tricise is a valuable partner and a source of expertise for all our Automic-related matters. Reliable, professional, and swift. In short: we look forward to continuing our collaboration and can recommend them without hesitation.
S. Mozcko
S. MozckoApplication - Manager
With TRICISE, TUI has found a highly competent partner that ensures seamless 24/7 operational support for our Automic Automation Platform. Their swift resolution of incidents and additional support in administrative and operational activities demonstrate their flexibility and commitment to meeting our needs.
E. Voss
E. VossTechnology Team Lead System Control
noris is the professional IT service provider from IT whitespace to the cloud. Tricise has been supporting us as a trusted partner in migrating our customers' Automic systems and integrating them into our data centers since 2022. We value Tricise's many years of expertise, professionalism, and trusting collaboration, from project planning to go-live.
H. Janik
H. Janik
The consulting services related to the migration of Automic were carried out to our full satisfaction – both in terms of preparation, implementation, and follow-up work.
D.-D. Steinlin
D.-D. SteinlinAutomic Technican
The collaboration with Tricise has been a great added value for us. During a challenging transitional phase due to a personnel change, the consultants from Tricise conveyed their extensive knowledge in a clear and practical manner, allowing us to successfully continue our processes and work efficiently with tailored software solutions.
J. K. Arnold
J. K. ArnoldSystem Engineer
The collaboration with Tricise has been consistently positive. In addition to the excellent and personalized support, as well as the fast response times, we were also impressed by the quick and straightforward contract process and the consideration of our individual needs.
W. Stieger
W. StiegerApplication - Manager
The transformation of our Automic system was not just a technical upgrade, but a strategic move to future-proof our infrastructure. It supports our commitment to driving innovation and increasing efficiency, as well as reducing reliance on external service providers. Thanks to the expertise of Tricise, we were able to plan and execute the project professionally.
T. Jakob
T. JakobDirector Infrastructure
The Automic training from Tricise was very competent, and the detailed materials were great for follow-up study.
C. Grafwallner
C. GrafwallnerCommunication Service
Thanks to Tricise's expertise, we were able to seamlessly update our Automic system to a new release. The consulting was competent and solution-oriented. Our processes now run more efficiently than before. Tricise's training courses are practical and easy to understand. Our team was able to implement the new knowledge immediately. We are very satisfied with Tricise as a partner.
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Tricise proves to be a reliable and competent contact for support, services, and licensing issues. We feel excellently cared for and supported in this partnership.
Tim S.
Tim S.IT - Technician
Thanks to the Health Check for our Automation Engine conducted together with Tricise, we were able to identify optimization potentials and effectively leverage them for our production environment. Tricise's support is characterized by quick response times and professional expertise.
J. W.
J. W.Head of Service Department
IT Automation considerably facilitates our operation of data and enables us to deliver data in time. Tricise support reliably assisted us with great expert knowledge whenever we needed help maintaining the system.
Employee
EmployeeIT-Service
The collaboration with Tricise, formerly Capture, has been and continues to be consistently positive and highly collaborative.
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Thomas LeiserArea Manager IB
With Tricise, we have a partner who responds quickly, provides straightforward support, and always delivers projects professionally and successfully.
J. Heydel
J. HeydelTeam Manager Application Operations
Our partnership with Tricise in the Automic environment is characterized by excellent product support. When additional services are required, Tricise responds promptly, solution-oriented, and reliably – a real added value for our company.
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N. VölkerHead of Business Applications

Tricise University

At Tricise University, we offer specialized learning paths for developers, end users, and administrators focused on Automic Automation. These paths consist of carefully curated courses designed to provide comprehensive, hands-on training in each area of expertise. Our courses are available in both German and English and can be taken as trainer-led sessions or self-study. Participants can choose the learning path that best suits their individual needs and preferences.

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Automic
OPERATOR ESSENTIALS

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Automic Automation Basics for Monitoring and Reporting Operators.

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Automic
USER ESSENTIALS

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Fundamentals of Automic Automation for Job and Workflow Development.

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Automic
ADMINISTRATOR ESSENTIALS

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Fundamentals of Automic Automation for Installation and Configuration.

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Our upcoming Events

See our webinars and conferences.

Future of Data Security DLP Automic

The Future of Data Security: DLP and Automation in Action

February 5, 2026
16:00 – 16:45
Online
Spanish
Join our exclusive webinar to explore how Symantec DLP and Broadcom Automic Automation redefine data security through proactive protection and intelligent automation. Learn real-world use cases and strategies to boost efficiency and compliance.
Read more
Automic Roundtable by Tricise – Hamburg 2026

Automic Roundtable by Tricise – Hamburg 2026 

February 10, 2026
04:30 PM
Hamburg
German
Automic Roundtable by Tricise returns to Hamburg on Feb 10, 2026 at 4:30 PM—expert talks, roadmap insights, and networking in person.
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Automic Roundtable by Tricise – Hanover 2026

Automic Roundtable by Tricise – Hanover 2026

February 11, 2026
04:30 PM
Hanover (Al-Dar)
German
Automic Roundtable by Tricise returns to Hanover on Feb 11, 2026 at 4:30 PM—expert talks, roadmap insights, and networking in person.
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Zero-Downtime SAP Patch Automation

Zero-Downtime SAP Patch Automation – ​​​​​​​Live Demo for HA & Clusters

February 24, 2026
11:00 AM – 12:00 PM
Online
German
Zero-Downtime SAP Patch Automation with a hands-on live demo for HA and cluster landscapes, including Pacemaker and SAP HANA System Replication.
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Zero-Downtime SAP Patch Automation

Zero-Downtime SAP Patch Automation – ​​​​​​​Live Demo for HA & Clusters

February 25, 2026
3:00 PM – 4:00 PM
Online
English
Zero-Downtime SAP Patch Automation with a hands-on live demo for HA and cluster landscapes, including Pacemaker and SAP HANA System Replication.
Read more
From PoC to Production: Real-World Success with the Tricise 3C Release Manager for Automic

From PoC to Production: Real-World Success with the Tricise 3C Release Manager for Automic

March 11, 2026
01:00 PM
Online
German
Customer story webinar: PoC to go-live with Tricise 3C Release Manager for Automic, incl. challenges and solutions.
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Ready to move forward

Book a quick 30-minute session to turn your ideas into action and uncover what’s possible with the right partner by your side.

Schedule a Free Consultation
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