We approach every implementation and update project with a clear and structured process, ensuring a seamless experience for our customers. With a range of ready-to-use tools and adaptable workflows, we cater to nearly all customer configurations. Decisions on whether to upgrade existing systems or set up parallel installations are made based on the specific needs of the customer environment. Our team works closely with clients to ensure all Automic components, including AWI, agents, and engines, are updated effectively.

The process is divided into four clear phases: planning, testing, migration, and go-live. This structured approach minimizes risks and ensures smooth transitions. To maximize the benefits of new systems, we offer post-update training sessions tailored to the needs of customer teams, ensuring they are fully equipped to leverage the latest features and improvements. While monitoring is typically managed by customers, we offer optional on-call services that provide an extra layer of assurance during critical migrations, including proactive issue resolution and direct support whenever needed.

Our approach is built on collaboration, transparency, and a deep understanding of automation processes. With our guidance, implementation and update projects are efficient, reliable, and customized to achieve success.