Automic-Update-Form Country
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Does your company have a valid license agreement with Broadcom or a Tier-1 partner (e.g. Tricise)?
- Select - Yes, with Tricise. Yes, with Broadcom Yes, with another Tier-1-Partner No, we currently do not have a valid license agreement
If possible, please let us know the remaining term of your current contract
- Select - < 3 months 3 months 6 months 9 months 12 months > 12 months N/A
Can Tricise provide update support remotely?
- Select - Yes, that is possible. We will provide an appropriate tool (Teams/WebEx/TeamViewer, etc.) Yes, that is possible. Tricise should set up a Teams session for this No, the consultant must support the update on-site. We are aware that this will incur additional costs
If the update support is provided remotely, is the consultant allowed and authorized to take control of the session in order to independently carry out certain tasks?
- Select - Yes, he can and is allowed to take control of the remote session No, this is not possible for us due to technical reasons No, this is generally not permitted in our organization
Who administers your Automic system?
- Select - We administer the system ourselves A service provider administers our system
Is a downtime of the Automic system possible?
- Select - No, we must strictly avoid downtime. We understand this is not possible for a version upgrade from Yes, on weekdays during business hours (between 07:00 and 17:00) Yes, on weekdays outside business hours (between 17:00 and 07:00) Saturdays only Sundays only Saturdays and Sundays
Do you need go-live support for the updated system?
- Select - Yes, a Tricise consultant should be on standby with a 1-hour response time Yes, a Tricise consultant should be permanently connected to our system No, support is not required
What type of system is this request for?
- Select - Production Non-Production Both
On which operating system is the Automic server installed?
- Select - Windows Linux
Are the Automic server or the database on-premises or in the cloud?
- Select - Server + DB on-prem Server on-prem, DB in the cloud Server + DB in the cloud
Which database is used?
- Select - Microsoft SQL-Server Oracle PostgreSQL DB2
Is Analytics used?
- Select - Yes No No, but I want to install it
If your current system is not yet on V24: does the current database already use UTF8?
- Select - Yes No
Is CallAPI (Windows/Unix/SAP/...) used?
- Select - Yes No
Is the AE.ApplicationInterface (Java API) used?
- Select - Yes No
Should the Tricise consultant assist you with installing all agents (and Service Manager if applicable)?
- Select - Yes No
Request Quotation