Enhancing Operational Excellence: Managed Services for Automic Automation by Tricise
In today’s fast-paced digital economy, the reliability and efficiency of IT operations are mission-critical. Enterprises depend on automation platforms like Automic Automation to orchestrate complex workflows, ensure stability, and increase productivity. But even the most robust platforms require ongoing care and expertise to perform at their best.
That’s where Tricise Application Managed Services (AMS) come in. Designed specifically for Automic Automation environments, this service offering provides companies with comprehensive, end-to-end operational support. Whether you’re looking to reduce downtime, simplify system management, or ensure continuous optimization, Tricise has you covered.
Why Managed Services for Automic Matter
Digital transformation has dramatically increased the complexity of IT landscapes. Automation platforms are no longer nice-to-haves—they are foundational. However, running and maintaining an enterprise-grade automation environment like Automic requires constant oversight, deep technical expertise, and the agility to evolve with business needs.
Tricise AMS addresses this challenge by providing scalable, reliable, and proactive management of your automation platform. From core administration to advanced monitoring and process design, Tricise offers everything needed to keep your systems stable, efficient, and future-ready.
A Comprehensive Three-Pillar Service Model
Tricise’s AMS offering is structured around three essential service categories:
1. Administration Services
This foundational pillar ensures the platform’s health and readiness. Services include:
- System Health Checks – Regular diagnostics of the Automation Engine and agents to detect and resolve potential issues before they escalate.
- Agent Lifecycle Management – Installation, configuration, decommissioning, and performance tuning of all Automic agents.
- Patch & Upgrade Management – Implementation of security and functionality updates to keep your environment safe and current.
- Database Maintenance – Monitoring and optimizing Automic’s underlying database for performance, including schema reorganization and archive strategies.
- Issue Resolution & Vendor Liaison – Coordination with Broadcom in case of software bugs or anomalies.
- Security & Access Management – Role-based access and secure configuration of critical resources.
2. Operations & Monitoring Services (O&M)
These services focus on day-to-day monitoring and rapid incident handling:
- Job Monitoring – Continuous tracking of batch jobs for errors or delays, with immediate initiation of recovery procedures.
- Ad-hoc Support – Handling spontaneous job-related queries and incidents from operational teams.
- Intelligent Escalation – Errors are escalated based on criticality, ensuring that the right support tier is always engaged.
- Maintenance Oversight – Real-time assistance during planned maintenance to prevent service disruptions.
- Incident Coordination – Quick resolution and transparent tracking of operational issues across environments.
3. Design Services
While administration and operations ensure stability, design services drive innovation and adaptability:
- Object Design & Scheduling – Creation and optimization of automation objects tailored to business workflows.
- SOP Development – Standard Operating Procedures that enforce consistency and reduce operational friction.
- Analytics & Reporting – Generation of performance and error reports to drive data-based improvements.
- Automation Scripting – Custom scripting to solve unique use cases and streamline repetitive tasks.
- Continuous Service Improvement – Ongoing enhancements using best practices and automation scenarios.
Conclusion: A Stronger Automation Backbone
By integrating Tricise’s Application Managed Services into your Automic Automation infrastructure, you lay the foundation for a reliable, secure, and scalable automation strategy. Whether you are running mission-critical processes or planning a migration like the one at Nürnberger Versicherung, the benefits are clear: minimized downtime, consistent performance, and a platform that evolves with your business.
Ready to Take Control of Your Automation Landscape?
Let Tricise support you with expertise, structure, and a clear roadmap toward automation success. Our consultants and operations teams work hand-in-hand with your organization to deliver stability, insight, and continuous improvement—so you can focus on driving your business forward.
→ Learn more about Tricise Application Managed Services
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Frequently Asked Questions (FAQ)
Is this service only for existing Automic users?
No. Whether you’re already running Automic Automation or considering a migration from platforms like IBM Workload Scheduler, Tricise AMS can support you in both transitional and long-term operational phases.
What regions does Tricise support?
Tricise provides multilingual AMS support across Europe and beyond, leveraging a distributed expert team and localized knowledge where needed.
Can we start small and scale later?
Absolutely. The modular structure of Tricise AMS allows clients to begin with selected services (e.g. only monitoring or scripting) and expand as needs evolve.
Do I need to use the cloud for this service?
No. Tricise supports both on-premise and hybrid automation environments, depending on your infrastructure strategy and compliance requirements.
Is onboarding complex?
Not at all. Tricise offers a structured onboarding process with detailed assessments and transition planning to minimize friction and ensure value from day one.
