Silver edition
Included
with every Tricise Automic license
Service Model

Tricise Service Tiers — three editions, one partner

Running Automic Automation reliably takes more than a license: support that also covers versions past their end of service, controlled object transports and know-how that doesn’t depend on individual people. The Tricise Service Tiers bundle support, tooling, training and operations in one clear model — Silver, Gold and Platinum, three editions that build on each other.

Overview

The Tricise Service Tiers are three service editions for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your Automic infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud and Tricise as your service partner. Every edition includes best4Automic (b4A) by our partner best-blu.

Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer — existing customers included, with no opt-in and no separate contract. Gold and Platinum extend the model with operations by Tricise experts, all the way to Broadcom Automic SaaS. Instead of fragmented add-ons, you get one partner across the entire Automic lifecycle.

Editions
Silver · Gold · Platinum
Product support
24/7 in every edition
Silver
Included with every Tricise Automic license
Hosting
On-premise / Broadcom Automic SaaS

Key benefits

Support beyond End-of-Service
24/7 L1 product support with incident and escalation management and a direct line to Broadcom engineering. Advanced Support also covers the most recent EOS major version, so you stay protected even during upgrade cycles.
One partner who knows your environment
A fixed Single Point of Contact at Tricise who knows your environment. Support, tooling, training and operations come from one partner across the entire Automic lifecycle instead of fragmented add-ons.
Tooling and training included
The 3C Release Manager, Tricise Automic Action-Packs, best4Automic by best-blu and the Tricise University Flat are part of every edition. The scope grows with the edition, from Silver to Platinum.

What’s included

›24/7 product support & escalation
L1 product support around the clock with structured incident and ticket management, and escalation management with a direct line to Broadcom engineering. In every edition.
›Single Point of Contact
One fixed contact at Tricise who knows your environment. In every edition.
›Advanced Support for EOS versions
Root-cause analysis, existing hotfixes and workarounds for the most recent EOS major version. In every edition.
›3C Release Manager
Light Edition in Silver and Gold: object management, DEV ↔ PROD diffs, scheduled snapshots, audit trail. The full 3C Release Manager, SaaS or on-premise, in Platinum.
›Tricise Automic Action-Packs
Ready-made workflow building blocks to download. In every edition.
›best4Automic by best-blu
With the b4A Service Portal Essentials in Silver, business users start Automic workflows themselves. Gold includes the full b4A Service Portal, Platinum the complete best4Automic suite.
›Tricise University Flat
Tier 0 for 2 users in Silver, Tier 1 for 5 users in Gold and Tier 2 for 15 users in Platinum.
›AMS Infrastructure
Administration and monitoring of your Automic infrastructure by Tricise: Mon–Fri, 8 AM–5 PM (CET/CEST) in Gold, extendable to 24/7, and 24/7 as standard in Platinum.

Editions & add-ons

✓ Silver · Standard
The foundation for teams that run Automic in-house
✓ Gold · Managed Ops
AMS Infrastructure Mon–Fri and a one-off Automic Health-Check
✓ Platinum · SaaS EU
Broadcom Automic SaaS with AMS Infrastructure 24/7
✓ AMS Infrastructure 24/7
Gold: add-on · Platinum: included
✓ AMS Operations & Monitoring
Gold: add-on · Platinum: add-on
✓ AMS Design Services
Gold: add-on · Platinum: add-on
Ready to find the right edition?
Compare all editions on the Service Tiers page or talk to our experts — free and without obligation.
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