The FOKUS Automic event 2026 — the 58th conference of the FOKUS e.V., the German-speaking Automic Automation user association — took place in Hannover on 18 and 19 May 2026. With more than 80 member organisations across Germany, Switzerland, and Liechtenstein, FOKUS brings the European Automic user community together twice a year for two-day events of vendor roadmap, customer voices, and peer-to-peer exchange. Three Tricise consultants were on the ground, Broadcom showcased the next generation of AI features inside Automic Automation, and three member organisations — KV Niedersachsen, Atruvia AG, and SVLFG — put real-world automation challenges and solutions on the agenda. Two intense days, a lot of conversations, and one clear conclusion: between the classic pain points of Automic operations and the new possibilities that AI brings, there is massive untapped potential — and that is exactly where Tricise comes in.
Who was there from Tricise at the FOKUS Automic event 2026
Three Tricise consultants represented the team at FOKUS in Hannover: Sven Schumacher, Martin Winkler, and Pradeep Santhapeta, the latter joining as an Automic Support Engineer who brings the daily reality of customer cases into the conversation. The three covered the full conversational spectrum that an event like this demands — from technical deep-dives with engineers at the booth, to strategic discussions with operations leads, to the on-stage introduction of the new Tricise Service Tiers for Automic Automation that launch in the DACH region from Q3 2026.
The feedback after the Tricise session confirmed what the team had been hearing in customer conversations for months: the market wants a clearly defined service model, not a fragmented stack of add-ons. The questions that came up after the talk — which tier fits which maturity level, where is the value delivered, how does the transition between tiers actually work in practice — were exactly the questions the Service Tiers were designed to answer.
Broadcom on the next generation of workload automation
The Broadcom session at FOKUS focused on what is coming next for Automic Automation, and the AI angle was hard to miss. Where previous releases positioned AI as an experimental add-on, the V26 direction reframes it as a first-class capability — AI Jobs, AI Connection Objects, MCP integration, an AI-powered Code Assistant in the script editor, and conversational scripting through BEGIN_AI_CHAT and END_AI_CHAT. For the full feature-by-feature breakdown, see our companion piece on the seven flagship features of Automic Automation V26, or refer directly to Broadcom’s official Automic Automation product page.
The presentation made one thing clear: the next generation of workload automation is being built right now, and the gap between “scheduler with AI bolted on” and “automation platform with AI in the engine” is closing fast. For Tricise customers, this is the message that mattered most — because every conversation about the Tricise Service Tiers ends up touching the same question: how do you operate an Automic environment that is about to add an entirely new class of capability?
The member voices that made the difference
The strongest sessions at any FOKUS Automic event are rarely the vendor keynotes — they are the contributions from member organisations, where the audience hears how Automic is actually being used in production. Three speakers stood out at the FOKUS Automic event 2026:
- Kassenärztliche Vereinigung Niedersachsen (KVN) — bringing the perspective of a regional healthcare administration to the room, where automation reliability is not a nice-to-have but a regulatory expectation. The contribution was honest about the operational realities of running Automic in a healthcare context: what works, what does not, and where the next round of investment needs to land.
- Atruvia AG — the cooperative-banking IT services provider, which operates at a scale where every workflow optimisation translates directly into measurable savings. Atruvia’s session focused on the engineering side of the automation conversation: how to keep a large Automic estate maintainable as the number of workflows grows year on year.
- Sozialversicherung für Landwirtschaft, Forsten und Gartenbau (SVLFG) — the social insurance provider for the German agricultural, forestry, and gardening sectors. SVLFG’s contribution rounded out the public-sector picture and underlined how broad the Automic user base in the DACH region actually is — from regional healthcare to cooperative banking to agricultural insurance, all running mission-critical workflows on the same platform.
This kind of exchange is exactly what the FOKUS e.V. exists to enable. Vendor roadmaps are useful, but the lived experience of member organisations who have run Automic through multiple major versions tells you what is actually going to work on Monday morning. The Tricise Support team sees this same dynamic on a weekly basis through case work — recent examples like the AWI logon failure caused by a Java uninstall show how environmental detail, not vendor documentation, often holds the answer.
Why the timing of the Tricise Service Tiers matters
The introduction of the Tricise Service Tiers at FOKUS was not accidental. The market is in a specific moment: V24 customers are stabilising on V24.4.x, V26 is on the horizon with its AI features, and the operational model many organisations built around earlier Automic versions is being stress-tested by both the AI direction and the broader shift to cloud-first IT strategies.
The three Tricise Service Tiers — Silver, Gold, and Platinum — were designed exactly for this moment. They give every Tricise Automic customer in the DACH region a clearly defined service model, from licensing through daily operations to fully managed SaaS in the EU cloud.
Silver — the new Tricise standard from Q3 2026
Silver is automatically included for every Tricise Automic customer in the DACH region from 1 July 2026 at no extra cost. It bundles 24/7 L1 product support, incident and escalation management, a Single Point of Contact who knows your environment, Advanced Support for the most recent major version that went End-of-Service, the 3C Release Manager Light Edition, the Tricise Automic Action-Packs, and a Tricise University Flat Tier 0 account. The point of Silver is to ensure that no Tricise Automic customer is left without a reliable operational safety net from day one.
Gold — managed operations
Gold builds on Silver and adds full operations by Tricise experts during business hours (Mon–Fri, 8 AM–5 PM CET/CEST): administration and monitoring of your Automic infrastructure, agent management, and database optimisation. Gold also includes a one-off Automic Health-Check and upgrades training access to Tricise University Flat Tier 1 with five users. Three AMS add-ons are bookable on top — the 24/7 extension for AMS Infrastructure, AMS Operations & Monitoring (functional job monitoring), and AMS Design Services.
Platinum — full SaaS in the EU cloud
Platinum is the premium tier — Automic Automation delivered as a fully managed SaaS on a Kubernetes platform across two EU data centres with 99.95% availability. AMS Infrastructure is included 24/7 by default, the full 3C Release Manager replaces the Light Edition, and Tricise University Flat Tier 2 covers 15 users. For organisations with a cloud-first IT strategy, Platinum removes the infrastructure question entirely.
What’s next: the deep dive into each Service Tier
Over the coming days, Tricise will be publishing deeper looks at each of the three Service Tiers on LinkedIn — which tier fits which maturity level, where each one delivers the most value, and how the transition between tiers actually works in practice for customers who already run Automic in production.
If you would rather have the full picture in one go, the Tricise Service Tiers landing page covers every tier in detail, including the AMS roles, the Tricise University Flat tiers, and the side-by-side comparison table. There is also a live walkthrough scheduled for 8 June 2026 with Günther Flamm and Dierk Senholdt — 45 minutes including Q&A.
Frequently asked questions about the FOKUS Automic event 2026 and the Tricise Service Tiers
After the conversations in Hannover, the same set of questions kept coming back — from members who attended, from members who could not make it, and from customers hearing about the Tricise Service Tiers for the first time. The answers below cover what comes up most often.
What is FOKUS e.V., and who can join?
FOKUS e.V. is the German-speaking user association for the Broadcom Automic Automation platform (formerly UC4), founded as an independent, member-driven organisation for organisations running Automic in production. Membership is open to companies and public-sector organisations in Germany, Switzerland, Liechtenstein, and Austria that use Automic Automation in their environment. The association currently represents more than 80 member organisations and runs regular events, working groups, and a members-only portal for peer-to-peer exchange. The official page is at fokus.com.
When and where did the FOKUS Automic event 2026 take place?
The 2026 FOKUS Tagung was held in Hannover on 18 and 19 May 2026 — two days of vendor sessions, member contributions, partner showcases, and community networking. The Hannover location continues a tradition of the FOKUS user association rotating its conferences across DACH-region cities to keep the event accessible for the broadest possible cross-section of members.
What were the main topics at the FOKUS Automic event 2026?
Three threads dominated the two days. First, the Broadcom roadmap session on the next generation of Automic Automation — with the V26 AI capabilities (AI Jobs, AI Connection Objects, MCP integration, AI-powered Code Assistant) framed as a first-class direction rather than an experimental add-on. Second, the member contributions from KV Niedersachsen, Atruvia AG, and SVLFG — three different industries (healthcare, banking, social insurance) all running mission-critical Automic workflows. Third, partner showcases including the introduction of the Tricise Service Tiers for Automic in the DACH region.
What are the Tricise Service Tiers in one paragraph?
The Tricise Service Tiers are three editions — Silver, Gold, Platinum — that give every Tricise Automic customer in the DACH region a clearly defined service model across the full Automic lifecycle. Silver becomes the new standard from 1 July 2026, included at no extra cost with every Tricise Automic license: 24/7 L1 support, incident and escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, the 3C Release Manager Light Edition, and a Tricise University Flat Tier 0 account. Gold adds managed operations Mon–Fri 8 AM–5 PM, a one-off Health-Check, and Tricise University Flat Tier 1 with five users. Platinum adds full SaaS in the EU cloud with 99.95% availability, AMS Infrastructure 24/7 by default, the full 3C Release Manager, and Tricise University Flat Tier 2 with 15 users.
What happens automatically for existing Tricise Automic customers on 1 July 2026?
Existing Tricise Automic customers in the DACH region receive the Silver Edition automatically — no opt-in, no separate contract, no extra invoicing. The new service foundation kicks in with the next renewal cycle: 24/7 L1 support, structured incident and escalation management, the Single Point of Contact, Advanced Support for the most recent EOS version, the Tricise tooling (3C Release Manager Light Edition, Automic Action-Packs), and the Tricise University Flat Tier 0 account with one user. Customers who already operate at Gold or Platinum service levels are unaffected — Silver is the baseline below those tiers.
How do the Tricise Service Tiers relate to the V26 AI direction?
The Service Tiers were designed exactly for the moment Automic Automation is in: stable V24 estates, V26 on the horizon with new AI capabilities, and operational models being stress-tested by both. Silver protects existing operations during the transition (Advanced Support for the most recent EOS version, incident management, the SPoC). Gold takes over administration and monitoring so the in-house team can focus on adopting the V26 AI capabilities instead of platform care. Platinum removes the infrastructure question entirely, freeing the customer to focus exclusively on automation logic and AI adoption.
Will there be more events from FOKUS and Tricise in 2026?
Yes. Beyond the two FOKUS conferences per year, Tricise hosts several regional Automic Roundtables across the DACH region during 2026, including events in Hamburg (17 June), Düsseldorf (25 June), München (20 October), and Stuttgart (21 October). Tricise also runs a dedicated live webinar walkthrough of the Service Tiers on 8 June 2026 with Günther Flamm and Dierk Senholdt — 45 minutes including Q&A, available via the Service Tiers landing page.
Will Tricise attend the next FOKUS conference in October 2026?
Yes — Tricise will be on the ground at the next FOKUS Tagung in autumn 2026. The FOKUS e.V. runs two conferences per year, and the autumn gathering is the second fixed date in the user community’s calendar. Being there is a deliberate commitment, not an opportunistic one: the conversations at FOKUS shape how we develop the Tricise Service Tiers, how we structure the Tricise University curriculum, and which gaps in day-to-day Automic operations we prioritise next. Peer exchange with the member organisations — the operators, the engineers, the architects who actually run Automic in production — is where the real signal comes from. We are looking forward to continuing the conversations that started in Hannover, hearing how the Service Tiers transition lands once Silver becomes the standard on 1 July 2026, and meeting members of the FOKUS community we did not get a chance to talk to in May. If you are planning to attend, come find Sven, Martin, Pradeep, or anyone wearing a Tricise badge — we are happy to talk.
The bottom line from the FOKUS Automic event 2026
Two days at the FOKUS Tagung in Hannover were a useful reality check. Vendor roadmaps came into focus, member realities pushed back on theory, and the gap between where the Automic platform is going and where most operations teams are today became visible. The Broadcom AI direction is real and substantial. The customer pain points — support gaps, end-of-service versions, manual transports, know-how locked into individuals — are real and substantial. The Tricise Service Tiers exist exactly in that gap, and the feedback at the FOKUS Automic event 2026 suggests the market is ready.
For Tricise customers in the DACH region, the most important date now is 1 July 2026 — the day the Silver Edition automatically becomes the new standard. For everyone else, the Service Tiers landing page is the right next click.
Want to talk Service Tiers with the Tricise team?
Whether you were at FOKUS in Hannover or hearing about the Service Tiers for the first time, a free 30-minute consultation is the fastest way to get a clear picture of which tier fits your current Automic environment and your roadmap for the next twelve months.
