What’s new: best4Automic in all three Service Tiers
Every Tricise Service Tier now includes best4Automic (b4A), the extension for Broadcom Automic Automation developed by our partner best-blu. Silver includes the b4A Service Portal Essentials, so business teams can start Automic workflows themselves. Gold includes the b4A Service Portal in its full version, and Platinum the complete best4Automic suite – from the Service Portal to administration, deployment, Git integration and documentation.
The Tricise Service Tiers bundle support, tooling, training and operations for Automic Automation into three editions. Silver has been included with every Tricise Automic license since 1 July 2026 – existing customers included – and now comes with b4A on top. Want to use it? Get in touch, and we’ll deliver the software.
Key facts at a glance
- What: b4A by best-blu is now part of all three Tricise Service Tiers.
- Silver: b4A Service Portal Essentials – self-service for business users.
- Gold: the b4A Service Portal in its full version.
- Platinum: the complete b4A suite.
- For whom: every Tricise Automic license customer, wherever you are based.
- How to get it: contact Tricise – we’ll deliver the software.
- What stays: the 3C Release Manager, Action-Packs and the Tricise University Flat remain part of every edition.
The short video gives you the overview. Below it, you’ll find what each edition includes, how b4A fits alongside the 3C Release Manager, and answers to the most common questions.
Video: Tricise Service Tiers: best4Automic now in every edition
What is best4Automic?
best4Automic (b4A) is a software solution by best-blu that extends Broadcom Automic Automation with its own modules. It turns proven Automic best practices into simple functions – for developers, administrators and business users alike. You decide how to use it: via its own GUI, the Service Portal, the command line, as modules inside Automic workflows or through the included REST API. best-blu develops b4A and is a long-standing Tricise partner – read more about our partnership. Product details are available directly at best-blu.What best4Automic includes in each Service Tier
All three editions include b4A. The scope grows with the edition:| Included | Silver | Gold | Platinum |
|---|---|---|---|
| best4Automic by best-blu | b4A Service Portal Essentials | b4A Service Portal (full version) | Complete suite |
| Operations | Your own team | Tricise AMS, Mon–Fri | Tricise AMS, 24/7 |
| Hosting | On-premise | On-premise | Broadcom Automic SaaS (EU) |
| 3C Release Manager | Light | Light | Full |
| Tricise University Flat | Tier 0 · 2 users | Tier 1 · 5 users | Tier 2 · 15 users |
Silver: b4A Service Portal Essentials
With the b4A Service Portal Essentials, business users start Automic workflows themselves and follow their status in plain language. Routine requests no longer have to go through the Automic team, and your Automic experts gain time for the work only they can do. Silver is the foundation for teams that run Automic in-house: 24/7 product support, a fixed Single Point of Contact, Advanced Support for EOS versions, the 3C Release Manager Light Edition and the Tricise University Flat for two users.Gold: the full b4A Service Portal
With the full version of the b4A Service Portal, business teams across the whole company start Automic workflows themselves, on demand or at a set time, and always see in plain language which step their process has reached. In Gold, Tricise also takes over administration and monitoring of your Automic infrastructure through our Application Managed Services.Platinum: the complete best4Automic suite
Platinum includes all modules:- Service Portal for business users
- Administration: traceable bulk changes, object analysis, finding obsolete objects and simpler user management
- Deployment Solution and Git Integration at package level
- Documentation Builder for automated documentation of your Automic environment
Why best4Automic is now part of every edition
In many companies, the Automic team is the bottleneck: business departments wait for someone to start a workflow, releases are deployed by hand, and documentation lags behind. b4A addresses exactly these points:- Self-service for business teams: the Service Portal makes automation usable across the whole company, not just inside the Automic team.
- Less manual work in administration: bulk changes and object analysis become traceable, repeatable functions.
- Structured development: deployment, Git integration at package level and automated documentation bring DevOps practices into Automic.
