Tricise Service Tiers for Automic Automation
Silver, Gold and Platinum – the right service model for your Automic.
L1 support around the clock – included in every edition.
handled every year together with our customers.
Automic environments in our care.
Why Service Tiers by Tricise?
A license alone doesn’t deliver stable operations
Automic Automation is a powerful platform. Running it reliably, however, takes more than a license: support that also covers versions past their end of service, controlled object transports and know-how that doesn’t depend on individual people.
The Tricise Service Tiers bundle support, tooling, training and operations in one clear model. Instead of fragmented add-ons, there are three editions that build on each other – Silver, Gold and Platinum. One partner across the entire Automic lifecycle.
Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer – existing customers included. Gold and Platinum extend the model with operations by our experts, all the way to Broadcom Automic SaaS in the EU cloud.
Without a partner
- No one to call when things go wrong
- Support gaps for EOS versions
- Know-how locked into individuals
- Business teams waiting on the Automic team
With Tricise
- 24/7 support incl. escalation management
- Advanced Support beyond End-of-Service
- A fixed Single Point of Contact who knows your environment
- 3C Release Manager, Action-Packs and best4Automic included
- Training through Tricise University
Three editions, one partner
Edition 01 · Standard
Silver
The foundation for teams that run Automic in-house.
- Operations
- Your own team
- Hosting
- On-premise
- Training
- 2 users
Included with your license:
- 24/7 product support with incident and escalation management
- Fixed Single Point of Contact at Tricise
- Advanced Support for the most recent EOS major version
- 3C Release Manager Light Edition and Action-Packs
- b4A Service Portal Essentials NEW
- Tricise University Flat · Tier 0
Edition 02 · Managed Ops
Gold
We run your Automic – you stay in control.
- Operations
- AMS Mon–Fri
- Hosting
- On-premise
- Training
- 5 users
Everything in Silver, plus:
- Administration and monitoring of your Automic infrastructure (AMS Infrastructure)
- One-off Automic Health-Check with written report
- b4A Service Portal (full version) NEW
- Tricise University Flat · Tier 1
- Three AMS add-ons available
Edition 03 · SaaS EU
Platinum
Broadcom Automic SaaS from the EU cloud, with Tricise as your partner.
- Operations
- AMS 24/7
- Hosting
- Broadcom SaaS
- Training
- 15 users
Everything in Gold*, plus:
- Broadcom Automic SaaS on a Kubernetes platform, 99.95% availability
- AMS Infrastructure around the clock
- Full 3C Release Manager (SaaS or on-premise)
- best4Automic complete suite NEW
- Tricise University Flat · Tier 2
* except the one-off Health-Check – Platinum doesn’t need it, because monitoring and maintenance of the SaaS platform are part of the service.
Services in Detail
Silver is the new Tricise standard. Since 1 July 2026, it has been included at no extra cost for every Tricise Automic license customer – existing customers included, with no opt-in and no separate contract.
Support
- 24/7 L1 product support with structured incident and ticket management
- Single Point of Contact – one fixed contact who knows your environment
- Escalation management with a direct line to Broadcom engineering
- Advanced Support EOS: root-cause analysis, existing hotfixes and workarounds for the most recent EOS major version
Tools
- 3C Release Manager Light Edition: object management, DEV ↔ PROD diffs, scheduled snapshots, audit trail
- Tricise Automic Action-Packs: ready-made workflow building blocks to download
- b4A Service Portal Essentials by best-blu: business users start Automic workflows themselves and follow their status in plain language
Training
- Tricise University Flat · Tier 0 for 2 users
- Self-study and instructor-led courses included
- Videos, exercises and knowledge checks per chapter
- Certified final exam with personal certificate
Gold is the managed operations edition. It includes everything in Silver; on top, Tricise takes over administration and monitoring of your Automic infrastructure during business hours. Your team gains time for automation logic instead of platform maintenance.
Operations (AMS Infrastructure)
- Mon–Fri, 8 AM–5 PM (CET/CEST), extendable to 24/7
- Proactive monitoring of all relevant server and system processes
- Agent management incl. patch and version levels
- Database optimization and regular reorganization
Tools & Health-Check
- One-off Automic Health-Check: engine, database, agents and configuration – with a written report and prioritized recommendations
- b4A Service Portal by best-blu in the full version: business users start Automic workflows on demand or at a set time and follow their status in plain language
- 3C Release Manager Light Edition and Action-Packs
Training
- Tricise University Flat · Tier 1 for 5 users
- Full access to all learning paths (Operations, Administration, Scripting, User)
- Instructor-led training and certifications
Platinum is Automic as a service. You get Broadcom Automic SaaS – a Kubernetes-based platform across two EU data centers – with Tricise as your service partner. No servers, databases or patch cycles on your side, and predictable costs. How the move works: Automic SaaS Migration.
SaaS & Operations
- 99.95% availability, two EU data centers with failover
- AMS Infrastructure 24/7 as standard
- Operations, monitoring and escalation around the platform by Tricise
- No on-premise infrastructure required
Tools
- Full 3C Release Manager – SaaS or on-premise: recursive transports with deep scan, bulk changes, four-eyes principle, optional Git/Bitbucket integration
- best4Automic complete suite by best-blu
- Tricise Automic Action-Packs
Training
- Tricise University Flat · Tier 2 for 15 users
- All learning modules across all paths
- Certifications and ongoing course updates
New: best4Automic included
Every edition now includes best4Automic (b4A) by our partner best-blu. b4A extends Automic Automation with its own modules and turns proven best practices into simple functions – for administrators, developers and business users alike.
With the b4A Service Portal, business users start Automic workflows themselves – on demand or at a set time – and always see in plain language which step their process has reached. Automation becomes usable across the whole company, without every request going through the Automic team.
best4Automic is a solution by best-blu. Read about our partnership.
In Silver
b4A Service Portal Essentials
The entry into self-service automation for business teams – included with the license.
In Gold
b4A Service Portal
The Service Portal in its full version – self-service automation for business teams across the whole company.
In Platinum
best4Automic – complete suite
- Service Portal for business users
- Administration: traceable bulk changes, object analysis, finding obsolete objects, simpler user management
- Deployment Solution and Git Integration at package level
- Documentation Builder for automated documentation
- Use via GUI, command line, workflow modules or REST API
All editions compared
| Service | SilverStandard | GoldManaged Ops | PlatinumSaaS EU |
|---|---|---|---|
| Support & foundation | |||
| L1 product support 24/7 | ✓ | ✓ | ✓ |
| Incident and escalation management | ✓ | ✓ | ✓ |
| Single Point of Contact | ✓ | ✓ | ✓ |
| Advanced Support for EOS versions | ✓ | ✓ | ✓ |
| Tools & training | |||
| best4Automic (b4A) by best-blu | Service Portal Essentials | Service Portal (full version) | Complete suite |
| 3C Release Manager | Light | Light | Full |
| Tricise Automic Action-Packs | ✓ | ✓ | ✓ |
| Tricise University Flat | Tier 0 · 2 users | Tier 1 · 5 users | Tier 2 · 15 users |
| Operations (AMS) | |||
| AMS Infrastructure (administration, monitoring, agents, database) | — | Mon–Fri 8 AM–5 PM 24/7 available | 24/7 included |
| AMS Operations & Monitoring (functional job monitoring) | — | available | available |
| AMS Design Services (workflow design) | — | available | available |
| Automic Health-Check (one-off) | — | ✓ | — |
| Hosting | |||
| Broadcom Automic SaaS · Kubernetes · 2 EU data centers · 99.95% | — | — | ✓ |
“available” = bookable as an add-on.
Extend with AMS add-ons
In Gold and Platinum, you add exactly the Application Managed Services you need. Silver has no AMS foundation – the add-ons therefore build on Gold.
AMS Infrastructure 24/7
Extends platform care from business hours to around the clock.
Gold: add-onPlatinum: included
AMS Operations & Monitoring
We monitor your business jobs. If a critical job fails or runs late, our team steps in.
Gold: add-onPlatinum: add-on
AMS Design Services
Workflow design and implementation on demand by certified Tricise experts.
Gold: add-onPlatinum: add-on
How to get started
1. Consultation
- 30 minutes, free and without obligation
- One-on-one with an Automic expert
- A look at your current setup
2. Choose your edition
- Matched to your operational goals
- Recommendation for edition and add-ons
- Clearly defined scope
3. Start
- Silver: already active for every license customer since 1 July 2026
- Gold and Platinum: transition planned together
4. Grow with us
- Move up to the next edition at any time
- Add AMS add-ons as needed
Frequently asked questions
What are the Tricise Service Tiers?
Three service models for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud. Background: 3 Tiers, 1 Automic Partner.
What is best4Automic, and which edition includes what?
best4Automic (b4A) is a solution by our partner best-blu that extends Automic Automation with additional modules – from the Service Portal for business users to administration, deployment, Git and documentation modules. Silver includes the b4A Service Portal Essentials, Gold the full version of the b4A Service Portal and Platinum the complete best4Automic suite. Learn more at best-blu.
Do I need to order Silver separately?
No. Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer – existing customers included. There is no opt-in, no separate contract and no additional invoice.
Can I switch editions later?
Yes. The editions build on each other. You can move from Silver to Gold or Platinum at any time as your operational requirements change.
Is the Health-Check also included in Platinum?
No, the Health-Check is reserved for Gold. In Platinum, Automic runs as Broadcom Automic SaaS – monitoring, updates and maintenance of the platform are part of the service.
Where is Automic hosted in Platinum?
Platinum runs on Broadcom Automic SaaS: a Kubernetes-based platform across two EU data centers with 99.95% availability. No infrastructure is required on your side, and Tricise is your service partner.
Are the Service Tiers available outside Germany, Austria and Switzerland?
Yes. Silver is included for every Tricise Automic license customer, wherever you are based. For Gold and Platinum, talk to us – we’ll find the right setup for your location.
You Can Now Request a Service Consultation Meeting
We’ll show you which edition fits your Automic environment – free and without obligation.