{"id":18136,"date":"2026-11-07T23:29:56","date_gmt":"2026-11-07T22:29:56","guid":{"rendered":"https:\/\/tricise.com\/?page_id=18136"},"modified":"2026-11-12T11:35:40","modified_gmt":"2026-11-12T10:35:40","slug":"service-tiers-tricise","status":"publish","type":"page","link":"https:\/\/tricise.com\/fr\/products\/automic-automation\/tricise-service-tiers\/","title":{"rendered":"Tricise Service Tiers pour Automic Automation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18136\" class=\"elementor elementor-18136\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef77003 e-flex e-con-boxed e-con e-parent\" data-id=\"4ef77003\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-310c9eed e-con-full container-content-header tst-hero e-flex e-con e-child\" data-id=\"310c9eed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4b9b5a80 e-con-full e-flex e-con e-child\" data-id=\"4b9b5a80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4d56fd elementor-widget elementor-widget-text-editor\" data-id=\"7c4d56fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Tricise Service Tiers<\/strong> <span class=\"tst-h1-sub\">for Automic Automation<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492fac64 elementor-widget elementor-widget-text-editor\" data-id=\"492fac64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Silver, Gold and Platinum \u2013 the right service model for your Automic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-743cd701 e-con-full container-hide-mobile e-flex e-con e-child\" data-id=\"743cd701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddcd8b9 tst-hero-img elementor-widget elementor-widget-html\" data-id=\"2ddcd8b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" src=\"https:\/\/tricise.com\/wp-content\/uploads\/2025\/05\/dots-triangle-red-v2_neu-v4.svg\" alt=\"\" width=\"350\" height=\"260\" loading=\"eager\" decoding=\"async\" title=\"\">\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-457a2b97 e-flex e-con-boxed e-con e-parent\" data-id=\"457a2b97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3904a8f5 e-con-full e-flex e-con e-child\" data-id=\"3904a8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2101dd37 elementor-widget elementor-widget-shortcode\" data-id=\"2101dd37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Tricise<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e03b6 elementor-widget elementor-widget-html\" data-id=\"60e03b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"tst-page-css\">\n\/* Tricise Service Tiers \u2013 Seiten-CSS. 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Service\",\n  \"@id\": \"https:\/\/tricise.com\/products\/automic-automation\/tricise-service-tiers\/#service\",\n  \"name\": \"Tricise Service Tiers for Automic Automation\",\n  \"serviceType\": \"Support, managed services and SaaS for Broadcom Automic Automation\",\n  \"description\": \"Three service editions for Broadcom Automic Automation: Silver (24\/7 support, tooling and training, included with every Tricise Automic license), Gold (managed operations by Tricise) and Platinum (Broadcom Automic SaaS in the EU cloud with Tricise as service partner). best4Automic by best-blu is included in every edition.\",\n  \"url\": \"https:\/\/tricise.com\/products\/automic-automation\/tricise-service-tiers\/\",\n  \"mainEntityOfPage\": {\n    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}\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d233b66 e-flex e-con-boxed e-con e-parent\" data-id=\"3d233b66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5b99561c e-con-full e-grid e-con e-child\" data-id=\"5b99561c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-26cd9c5c e-con-full e-flex e-con e-child\" data-id=\"26cd9c5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89a4512 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"89a4512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">24\/7<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ebe694e elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3ebe694e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Product Support<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43908173 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"43908173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L1 support around the clock \u2013 included in every edition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-925e422 e-con-full e-flex e-con e-child\" data-id=\"925e422\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b0b0c8f elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"5b0b0c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">1,600+<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35113729 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"35113729\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Support Cases<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557e7603 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"557e7603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>handled every year together with our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e82f2e2 e-con-full e-flex e-con e-child\" data-id=\"5e82f2e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff9fc95 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6ff9fc95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">350+<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f89113 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"42f89113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Installations<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65dbbc0d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"65dbbc0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automic environments in our care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7507de51 e-flex e-con-boxed e-con e-parent\" data-id=\"7507de51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fd0c4 elementor-widget elementor-widget-text-editor\" data-id=\"a1fd0c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Why Service Tiers<\/strong> <em>by Tricise?<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f47540d e-con-full e-flex e-con e-child\" data-id=\"2f47540d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5971a76 e-con-full e-flex e-con e-child\" data-id=\"5971a76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15a2edf9 elementor-widget elementor-widget-text-editor\" data-id=\"15a2edf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>A license alone doesn&#8217;t deliver stable operations<\/h4><p><strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/\">Automic Automation<\/a><\/strong> is a powerful platform. Running it reliably, however, takes more than a license: support that also covers versions past their end of service, controlled object transports and know-how that doesn&#8217;t depend on individual people.<\/p><p>The Tricise Service Tiers bundle support, tooling, training and operations in one clear model. Instead of fragmented add-ons, there are three editions that build on each other \u2013 <strong>Silver, Gold and Platinum<\/strong>. One partner across the entire Automic lifecycle.<\/p><p>Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2013 existing customers included. Gold and Platinum extend the model with <strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/application-managed-services\/\">operations by our experts<\/a><\/strong>, all the way to <strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/automic-saas-migration\/\">Broadcom Automic SaaS in the EU cloud<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d1f1410 e-con-full e-flex e-con e-child\" data-id=\"4d1f1410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a4086f tst-neg elementor-widget elementor-widget-text-editor\" data-id=\"42a4086f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">Without a partner<\/p><ul><li>No one to call when things go wrong<\/li><li>Support gaps for EOS versions<\/li><li>Know-how locked into individuals<\/li><li>Business teams waiting on the Automic team<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e232cdf list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"5e232cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow tst-red\">With Tricise<\/p><ul><li>24\/7 support incl. escalation management<\/li><li>Advanced Support beyond End-of-Service<\/li><li>A fixed Single Point of Contact who knows your environment<\/li><li><strong><a href=\"https:\/\/tricise.com\/3c-release-manager\/\">3C Release Manager<\/a><\/strong>, Action-Packs and <strong>best4Automic<\/strong> included<\/li><li>Training through <strong><a href=\"https:\/\/tricise.com\/university\/\">Tricise University<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-434ae85f e-flex e-con-boxed e-con e-parent\" data-id=\"434ae85f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313926d5 elementor-widget elementor-widget-text-editor\" data-id=\"313926d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Three editions,<\/strong> <em>one partner<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40fd16b4 e-con-full tst-tiers e-grid e-con e-child\" data-id=\"40fd16b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-55ac053e e-con-full tst-card tst-silver e-flex e-con e-child\" data-id=\"55ac053e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc7759a elementor-widget elementor-widget-text-editor\" data-id=\"3bc7759a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">Edition 01 \u00b7 Standard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e6c071 tst-name elementor-widget elementor-widget-heading\" data-id=\"19e6c071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Silver<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400a75e7 tst-tag elementor-widget elementor-widget-text-editor\" data-id=\"400a75e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The foundation for teams that run Automic in-house.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d0e7dd tst-facts elementor-widget elementor-widget-text-editor\" data-id=\"61d0e7dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<dl><dt>Operations<\/dt><dd>Your own team<\/dd><dt>Hosting<\/dt><dd>On-premise<\/dd><dt>Training<\/dt><dd>2 users<\/dd><\/dl>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b236ee3 tst-base elementor-widget elementor-widget-text-editor\" data-id=\"2b236ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Included with your license:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc37397 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"4bc37397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>24\/7 product support with incident and escalation management<\/li><li>Fixed Single Point of Contact at Tricise<\/li><li>Advanced Support for the most recent EOS major version<\/li><li><strong><a href=\"https:\/\/tricise.com\/3c-release-manager\/\">3C Release Manager<\/a><\/strong> Light Edition and Action-Packs<\/li><li><strong>b4A Service Portal Essentials<\/strong> <span class=\"tst-pill\">NEW<\/span><\/li><li><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cbc6744 tst-btn elementor-widget elementor-widget-html\" data-id=\"7cbc6744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-standard tst-btn-inner\"><a href=\"#details\" data-tst-tab=\"0\">Silver in Detail<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31542ff e-con-full tst-card tst-gold e-flex e-con e-child\" data-id=\"31542ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db95ec0 elementor-widget elementor-widget-text-editor\" data-id=\"5db95ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">Edition 02 \u00b7 Managed Ops<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0c818a tst-name elementor-widget elementor-widget-heading\" data-id=\"1e0c818a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gold<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41d30601 tst-tag elementor-widget elementor-widget-text-editor\" data-id=\"41d30601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We run your Automic \u2013 you stay in control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c9ae56 tst-facts elementor-widget elementor-widget-text-editor\" data-id=\"33c9ae56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<dl><dt>Operations<\/dt><dd>AMS Mon\u2013Fri<\/dd><dt>Hosting<\/dt><dd>On-premise<\/dd><dt>Training<\/dt><dd>5 users<\/dd><\/dl>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37e3c6db tst-base elementor-widget elementor-widget-text-editor\" data-id=\"37e3c6db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Everything in Silver, plus:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-517f2e1e list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"517f2e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Administration and monitoring of your Automic infrastructure (<strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/application-managed-services\/\">AMS Infrastructure<\/a><\/strong>)<\/li><li>One-off <strong><a href=\"https:\/\/tricise.com\/optimize-your-automic-automation-with-a-health-check\/\">Automic Health-Check<\/a><\/strong> with written report<\/li><li><strong>b4A Service Portal<\/strong> (full version) <span class=\"tst-pill\">NEW<\/span><\/li><li><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 1<\/li><li>Three AMS add-ons available<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acf17bc tst-btn elementor-widget elementor-widget-html\" data-id=\"6acf17bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-standard tst-btn-inner\"><a href=\"#details\" data-tst-tab=\"1\">Gold in Detail<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3140cce e-con-full tst-card tst-platinum e-flex e-con e-child\" data-id=\"3140cce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56de8b9b elementor-widget elementor-widget-text-editor\" data-id=\"56de8b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">Edition 03 \u00b7 SaaS EU<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4aa572 tst-name elementor-widget elementor-widget-heading\" data-id=\"2a4aa572\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Platinum<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3910555d tst-tag elementor-widget elementor-widget-text-editor\" data-id=\"3910555d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Broadcom Automic SaaS from the EU cloud, with Tricise as your partner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0a51de tst-facts elementor-widget elementor-widget-text-editor\" data-id=\"6f0a51de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<dl><dt>Operations<\/dt><dd>AMS 24\/7<\/dd><dt>Hosting<\/dt><dd>Broadcom SaaS<\/dd><dt>Training<\/dt><dd>15 users<\/dd><\/dl>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b837abf tst-base elementor-widget elementor-widget-text-editor\" data-id=\"2b837abf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Everything in Gold*, plus:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23a6b1ce list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"23a6b1ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/automic-saas-migration\/\">Broadcom Automic SaaS<\/a><\/strong> on a Kubernetes platform, 99.95% availability<\/li><li>AMS Infrastructure around the clock<\/li><li>Full <strong><a href=\"https:\/\/tricise.com\/3c-release-manager\/\">3C Release Manager<\/a><\/strong> (SaaS or on-premise)<\/li><li><strong>best4Automic complete suite<\/strong> <span class=\"tst-pill\">NEW<\/span><\/li><li><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 2<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328b3298 tst-btn elementor-widget elementor-widget-html\" data-id=\"328b3298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-standard tst-btn-inner\"><a href=\"#details\" data-tst-tab=\"2\">Platinum in Detail<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1acc7fd4 tst-note elementor-widget elementor-widget-text-editor\" data-id=\"1acc7fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>* except the one-off Health-Check \u2013 Platinum doesn&#8217;t need it, because monitoring and maintenance of the SaaS platform are part of the service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c155b83 e-flex e-con-boxed e-con e-parent\" data-id=\"c155b83\" data-element_type=\"container\" data-e-type=\"container\" id=\"details\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-586ea6f7 elementor-widget elementor-widget-text-editor\" data-id=\"586ea6f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Services<\/strong> <em>in Detail<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc912ae tst-tabs e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"4bc912ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"1271468718\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-12714687181\" data-tab-title-id=\"e-n-tab-title-12714687181\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-12714687181\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSilver\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-12714687182\" data-tab-title-id=\"e-n-tab-title-12714687182\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-12714687182\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGold\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-12714687183\" data-tab-title-id=\"e-n-tab-title-12714687183\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-12714687183\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPlatinum\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-12714687181\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-12714687181\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-5de62093 e-con-full e-flex e-con e-child\" data-id=\"5de62093\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f73746e elementor-widget elementor-widget-text-editor\" data-id=\"7f73746e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Silver is the new Tricise standard.<\/strong> Since 1 July 2026, it has been included at no extra cost for every Tricise Automic license customer \u2013 existing customers included, with no opt-in and no separate contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c34e0 e-con-full tst-tabcols e-grid e-con e-child\" data-id=\"c34e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b5d5d4f e-con-full e-flex e-con e-child\" data-id=\"7b5d5d4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d416e4c elementor-widget elementor-widget-text-editor\" data-id=\"1d416e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Support<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693df05a list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"693df05a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>24\/7 L1 product support<\/strong> with structured incident and ticket management<\/li><li><strong>Single Point of Contact<\/strong> \u2013 one fixed contact who knows your environment<\/li><li><strong>Escalation management<\/strong> with a direct line to Broadcom engineering<\/li><li><strong>Advanced Support EOS<\/strong>: root-cause analysis, existing hotfixes and workarounds for the most recent EOS major version<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e319bb1 e-con-full e-flex e-con e-child\" data-id=\"1e319bb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500ea397 elementor-widget elementor-widget-text-editor\" data-id=\"500ea397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Tools<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417ba8c list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"417ba8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><strong><a href=\"https:\/\/tricise.com\/3c-release-manager\/\">3C Release Manager<\/a><\/strong> Light Edition<\/strong>: object management, DEV \u2194 PROD diffs, scheduled snapshots, audit trail<\/li><li><strong>Tricise Automic Action-Packs<\/strong>: ready-made workflow building blocks to download<\/li><li><strong>b4A Service Portal Essentials<\/strong> by best-blu: business users start Automic workflows themselves and follow their status in plain language<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-153c5b05 e-con-full e-flex e-con e-child\" data-id=\"153c5b05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db266eb elementor-widget elementor-widget-text-editor\" data-id=\"2db266eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Training<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0c75d6 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"3f0c75d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 0<\/strong> for 2 users<\/li><li>Self-study and instructor-led courses included<\/li><li>Videos, exercises and knowledge checks per chapter<\/li><li>Certified final exam with personal certificate<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-12714687182\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-12714687182\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-a0e52fa e-con-full e-flex e-con e-child\" data-id=\"a0e52fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-531e8561 elementor-widget elementor-widget-text-editor\" data-id=\"531e8561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Gold is the managed operations edition.<\/strong> It includes everything in Silver; on top, Tricise takes over administration and monitoring of your Automic infrastructure during business hours. Your team gains time for automation logic instead of platform maintenance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-187ce625 e-con-full tst-tabcols e-grid e-con e-child\" data-id=\"187ce625\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1145276f e-con-full e-flex e-con e-child\" data-id=\"1145276f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a939a1b elementor-widget elementor-widget-text-editor\" data-id=\"5a939a1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Operations (<strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/application-managed-services\/\">AMS Infrastructure<\/a><\/strong>)<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0bb325 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"6d0bb325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Mon\u2013Fri, 8 AM\u20135 PM (CET\/CEST)<\/strong>, extendable to 24\/7<\/li><li>Proactive monitoring of all relevant server and system processes<\/li><li>Agent management incl. patch and version levels<\/li><li>Database optimization and regular reorganization<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-408e610b e-con-full e-flex e-con e-child\" data-id=\"408e610b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dce3304 elementor-widget elementor-widget-text-editor\" data-id=\"5dce3304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Tools &amp; Health-Check<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91a58c list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"c91a58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>One-off <strong><a href=\"https:\/\/tricise.com\/optimize-your-automic-automation-with-a-health-check\/\">Automic Health-Check<\/a><\/strong><\/strong>: engine, database, agents and configuration \u2013 with a written report and prioritized recommendations<\/li><li><strong>b4A Service Portal<\/strong> by best-blu in the full version: business users start Automic workflows on demand or at a set time and follow their status in plain language<\/li><li>3C Release Manager Light Edition and Action-Packs<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d853abb e-con-full e-flex e-con e-child\" data-id=\"1d853abb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-308da8e4 elementor-widget elementor-widget-text-editor\" data-id=\"308da8e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Training<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46457e09 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"46457e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 1<\/strong> for 5 users<\/li><li>Full access to all <strong><a href=\"https:\/\/tricise.com\/university#anchor-events\">learning paths<\/a><\/strong> (Operations, Administration, Scripting, User)<\/li><li>Instructor-led training and certifications<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-12714687183\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-12714687183\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-39c5c9d8 e-con-full e-flex e-con e-child\" data-id=\"39c5c9d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-114b783 elementor-widget elementor-widget-text-editor\" data-id=\"114b783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Platinum is Automic as a service.<\/strong> You get Broadcom Automic SaaS \u2013 a Kubernetes-based platform across two EU data centers \u2013 with Tricise as your service partner. No servers, databases or patch cycles on your side, and predictable costs. How the move works: <strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/automic-saas-migration\/\">Automic SaaS Migration<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ac9f16b e-con-full tst-tabcols e-grid e-con e-child\" data-id=\"6ac9f16b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-732c7dd6 e-con-full e-flex e-con e-child\" data-id=\"732c7dd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf93b24 elementor-widget elementor-widget-text-editor\" data-id=\"7bf93b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>SaaS &amp; Operations<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-782b20e8 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"782b20e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>99.95% availability<\/strong>, two EU data centers with failover<\/li><li><strong>AMS Infrastructure 24\/7<\/strong> as standard<\/li><li>Operations, monitoring and escalation around the platform by Tricise<\/li><li>No on-premise infrastructure required<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13474488 e-con-full e-flex e-con e-child\" data-id=\"13474488\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7f1e9 elementor-widget elementor-widget-text-editor\" data-id=\"ef7f1e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Tools<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9f4b51 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"2d9f4b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Full <strong><a href=\"https:\/\/tricise.com\/3c-release-manager\/\">3C Release Manager<\/a><\/strong><\/strong> \u2013 SaaS or on-premise: recursive transports with deep scan, bulk changes, four-eyes principle, optional Git\/Bitbucket integration<\/li><li><strong>best4Automic complete suite<\/strong> by best-blu<\/li><li>Tricise Automic Action-Packs<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f737f6c e-con-full e-flex e-con e-child\" data-id=\"3f737f6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a319a7e elementor-widget elementor-widget-text-editor\" data-id=\"7a319a7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Training<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-116834b7 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"116834b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><strong><a href=\"https:\/\/tricise.com\/university#anchor-flat\">Tricise University Flat<\/a><\/strong> \u00b7 Tier 2<\/strong> for 15 users<\/li><li>All learning modules across all paths<\/li><li>Certifications and ongoing course updates<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-387fde40 e-flex e-con-boxed e-con e-parent\" data-id=\"387fde40\" data-element_type=\"container\" data-e-type=\"container\" id=\"b4a\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b7b75af elementor-widget elementor-widget-text-editor\" data-id=\"7b7b75af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>New:<\/strong> <em>best4Automic included<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a51bb82 e-con-full e-flex e-con e-child\" data-id=\"5a51bb82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f646e04 e-con-full e-flex e-con e-child\" data-id=\"1f646e04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a695de elementor-widget elementor-widget-text-editor\" data-id=\"a695de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every edition now includes <strong>best4Automic (b4A)<\/strong> by our partner <strong>best-blu<\/strong>. b4A extends Automic Automation with its own modules and turns proven best practices into simple functions \u2013 for administrators, developers and business users alike.<\/p><p>With the b4A Service Portal, business users start Automic workflows themselves \u2013 on demand or at a set time \u2013 and always see in plain language which step their process has reached. Automation becomes usable across the whole company, without every request going through the Automic team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eeb77bd elementor-widget elementor-widget-html\" data-id=\"1eeb77bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-standard btn-white\"><a href=\"https:\/\/best-blu.de\/best4automic\/\" target=\"_blank\" rel=\"noopener\">best4Automic at best-blu \u2197<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15315e09 tst-note elementor-widget elementor-widget-text-editor\" data-id=\"15315e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>best4Automic is a solution by best-blu. <strong><a href=\"https:\/\/tricise.com\/tricise-best-blu-partnership-automation\/\">Read about our partnership<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-617e72fa e-con-full e-flex e-con e-child\" data-id=\"617e72fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2147e191 e-con-full tst-b4a-card e-flex e-con e-child\" data-id=\"2147e191\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31fe636 elementor-widget elementor-widget-text-editor\" data-id=\"31fe636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">In Silver<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e8574f elementor-widget elementor-widget-heading\" data-id=\"19e8574f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b4A Service Portal Essentials<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3459d9cc elementor-widget elementor-widget-text-editor\" data-id=\"3459d9cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The entry into self-service automation for business teams \u2013 included with the license.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ed5be0 e-con-full tst-b4a-card e-flex e-con e-child\" data-id=\"4ed5be0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4fe8d elementor-widget elementor-widget-text-editor\" data-id=\"0e4fe8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">In Gold<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2f12a elementor-widget elementor-widget-heading\" data-id=\"bd2f12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b4A Service Portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db70d5 elementor-widget elementor-widget-text-editor\" data-id=\"3db70d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Service Portal in its full version \u2013 self-service automation for business teams across the whole company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20cd552a e-con-full tst-b4a-card tst-full e-flex e-con e-child\" data-id=\"20cd552a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8867a5 elementor-widget elementor-widget-text-editor\" data-id=\"4d8867a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tst-eyebrow\">In Platinum<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d86c8bd elementor-widget elementor-widget-heading\" data-id=\"d86c8bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">best4Automic \u2013 complete suite<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f66ccd7 list-plus-icon elementor-widget elementor-widget-text-editor\" data-id=\"2f66ccd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Service Portal<\/strong> for business users<\/li><li><strong>Administration<\/strong>: traceable bulk changes, object analysis, finding obsolete objects, simpler user management<\/li><li><strong>Deployment Solution<\/strong> and <strong>Git Integration<\/strong> at package level<\/li><li><strong>Documentation Builder<\/strong> for automated documentation<\/li><li>Use via GUI, command line, workflow modules or REST API<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-763a3049 e-flex e-con-boxed e-con e-parent\" data-id=\"763a3049\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45df5266 elementor-widget elementor-widget-text-editor\" data-id=\"45df5266\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>All editions<\/strong> <em>compared<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2727c9e2 elementor-widget elementor-widget-html\" data-id=\"2727c9e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tst-table-wrap\"><table class=\"tst-table\"><thead><tr><th>Service<\/th><th>Silver<small>Standard<\/small><\/th><th>Gold<small>Managed Ops<\/small><\/th><th>Platinum<small>SaaS EU<\/small><\/th><\/tr><\/thead><tbody><tr class=\"tst-grp\"><td colspan=\"4\">Support &amp; foundation<\/td><\/tr><tr><td>L1 product support 24\/7<\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><tr><td>Incident and escalation management<\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><tr><td>Single Point of Contact<\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><tr><td>Advanced Support for EOS versions<\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><tr class=\"tst-grp\"><td colspan=\"4\">Tools &amp; training<\/td><\/tr><tr class=\"tst-hl\"><td><strong>best4Automic (b4A) by best-blu<\/strong><\/td><td>Service Portal Essentials<\/td><td>Service Portal (full version)<\/td><td>Complete suite<\/td><\/tr><tr><td>3C Release Manager<\/td><td>Light<\/td><td>Light<\/td><td>Full<\/td><\/tr><tr><td>Tricise Automic Action-Packs<\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><tr><td>Tricise University Flat<\/td><td>Tier 0 \u00b7 2 users<\/td><td>Tier 1 \u00b7 5 users<\/td><td>Tier 2 \u00b7 15 users<\/td><\/tr><tr class=\"tst-grp\"><td colspan=\"4\">Operations (AMS)<\/td><\/tr><tr><td>AMS Infrastructure (administration, monitoring, agents, database)<\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td>Mon\u2013Fri 8 AM\u20135 PM<br><small>24\/7 available<\/small><\/td><td>24\/7 included<\/td><\/tr><tr><td>AMS Operations &amp; Monitoring (functional job monitoring)<\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td>available<\/td><td>available<\/td><\/tr><tr><td>AMS Design Services (workflow design)<\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td>available<\/td><td>available<\/td><\/tr><tr><td>Automic Health-Check (one-off)<\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><\/tr><tr class=\"tst-grp\"><td colspan=\"4\">Hosting<\/td><\/tr><tr><td>Broadcom Automic SaaS \u00b7 Kubernetes \u00b7 2 EU data centers \u00b7 99.95%<\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td><span class=\"tst-n\">\u2014<\/span><\/td><td><span class=\"tst-y\">\u2713<\/span><\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a659544 tst-note elementor-widget elementor-widget-text-editor\" data-id=\"5a659544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cavailable\u201d = bookable as an add-on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f43ce98 e-flex e-con-boxed e-con e-parent\" data-id=\"2f43ce98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72ce4fc8 elementor-widget elementor-widget-text-editor\" data-id=\"72ce4fc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Extend<\/strong> <em>with AMS add-ons<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8e4656 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2e8e4656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In Gold and Platinum, you add exactly the <strong><a href=\"https:\/\/tricise.com\/products\/automic-automation\/application-managed-services\/\">Application Managed Services<\/a><\/strong> you need. Silver has no AMS foundation \u2013 the add-ons therefore build on Gold.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-283c1854 e-con-full tst-addons e-grid e-con e-child\" data-id=\"283c1854\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12620fa4 e-con-full e-flex e-con e-child\" data-id=\"12620fa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4786e01a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4786e01a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36aa327c elementor-widget elementor-widget-heading\" data-id=\"36aa327c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AMS Infrastructure 24\/7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d11e9f3 elementor-widget elementor-widget-text-editor\" data-id=\"4d11e9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Extends platform care from business hours to around the clock.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66d9f573 elementor-widget elementor-widget-text-editor\" data-id=\"66d9f573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"tst-chip\">Gold: add-on<\/span><span class=\"tst-chip tst-inc\">Platinum: included<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f786cdf e-con-full e-flex e-con e-child\" data-id=\"4f786cdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53a0f8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"53a0f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28bc35aa elementor-widget elementor-widget-heading\" data-id=\"28bc35aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AMS Operations &amp; Monitoring<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f323b2e elementor-widget elementor-widget-text-editor\" data-id=\"5f323b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We monitor your business jobs. If a critical job fails or runs late, our team steps in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e98422a elementor-widget elementor-widget-text-editor\" data-id=\"7e98422a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"tst-chip\">Gold: add-on<\/span><span class=\"tst-chip\">Platinum: add-on<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-537bd834 e-con-full e-flex e-con e-child\" data-id=\"537bd834\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b405b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3b6b405b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-sitemap\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9d2ce1 elementor-widget elementor-widget-heading\" data-id=\"3d9d2ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AMS Design Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679b8674 elementor-widget elementor-widget-text-editor\" data-id=\"679b8674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Workflow design and implementation on demand by certified Tricise experts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f24862 elementor-widget elementor-widget-text-editor\" data-id=\"73f24862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"tst-chip\">Gold: add-on<\/span><span class=\"tst-chip\">Platinum: add-on<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1562dcc1 e-flex e-con-boxed e-con e-parent\" data-id=\"1562dcc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c82775c elementor-widget elementor-widget-text-editor\" data-id=\"5c82775c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>How to<\/strong> <em>get started<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71a69e92 e-con-full tst-steps e-grid e-con e-child\" data-id=\"71a69e92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e2dd280 e-con-full e-flex e-con e-child\" data-id=\"1e2dd280\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470dda98 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"470dda98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6463cb0c elementor-widget elementor-widget-heading\" data-id=\"6463cb0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Consultation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f8337d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"56f8337d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tricise.com\/contact\/consultation\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">30 minutes, free and without obligation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">One-on-one with an Automic expert<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A look at your current setup<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5551bea6 e-con-full e-flex e-con e-child\" data-id=\"5551bea6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3175a849 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3175a849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dcfd2ef elementor-widget elementor-widget-heading\" data-id=\"5dcfd2ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Choose your edition<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1258fb38 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1258fb38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Matched to your operational goals<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recommendation for edition and add-ons<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Clearly defined scope<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b6a2ee3 e-con-full e-flex e-con e-child\" data-id=\"4b6a2ee3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74cb9adb elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"74cb9adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61bbbfa7 elementor-widget elementor-widget-heading\" data-id=\"61bbbfa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Start<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1240704c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1240704c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Silver: already active for every license customer since 1 July 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gold and Platinum: transition planned together<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58db21ce e-con-full e-flex e-con e-child\" data-id=\"58db21ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8e002a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c8e002a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a60b03 elementor-widget elementor-widget-heading\" data-id=\"72a60b03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4. Grow with us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f12e41 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f12e41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Move up to the next edition at any time<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Add AMS add-ons as needed<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6abea979 e-flex e-con-boxed e-con e-parent\" data-id=\"6abea979\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7418614a elementor-widget elementor-widget-text-editor\" data-id=\"7418614a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Frequently asked<\/strong> <em>questions<\/em><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c14d26 acc-icon-right tst-faq elementor-widget elementor-widget-n-accordion\" data-id=\"62c14d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1650\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the Tricise Service Tiers? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-1282803d e-con-full e-flex e-con e-child\" data-id=\"1282803d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eefb11c elementor-widget elementor-widget-text-editor\" data-id=\"1eefb11c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Three service models for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud. Background: <strong><a href=\"https:\/\/tricise.com\/tricise-service-tiers-automic-automation\/\">3 Tiers, 1 Automic Partner<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is best4Automic, and which edition includes what? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-5125240f e-con-full e-flex e-con e-child\" data-id=\"5125240f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68f9ad06 elementor-widget elementor-widget-text-editor\" data-id=\"68f9ad06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>best4Automic (b4A) is a solution by our partner best-blu that extends Automic Automation with additional modules \u2013 from the Service Portal for business users to administration, deployment, Git and documentation modules. Silver includes the b4A Service Portal Essentials, Gold the full version of the b4A Service Portal and Platinum the complete best4Automic suite. Learn more at <strong><a href=\"https:\/\/best-blu.de\/best4automic\/\" target=\"_blank\" rel=\"noopener\">best-blu<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to order Silver separately? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-7638e562 e-con-full e-flex e-con e-child\" data-id=\"7638e562\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a8632b7 elementor-widget elementor-widget-text-editor\" data-id=\"6a8632b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No. Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2013 existing customers included. There is no opt-in, no separate contract and no additional invoice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1653\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1653\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I switch editions later? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-7b901fbb e-con-full e-flex e-con e-child\" data-id=\"7b901fbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45589394 elementor-widget elementor-widget-text-editor\" data-id=\"45589394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes. The editions build on each other. You can move from Silver to Gold or Platinum at any time as your operational requirements change.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1654\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1654\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is the Health-Check also included in Platinum? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-1720f7d8 e-con-full e-flex e-con e-child\" data-id=\"1720f7d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65ee46f7 elementor-widget elementor-widget-text-editor\" data-id=\"65ee46f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, the Health-Check is reserved for Gold. In Platinum, Automic runs as Broadcom Automic SaaS \u2013 monitoring, updates and maintenance of the platform are part of the service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1655\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1655\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where is Automic hosted in Platinum? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-19341468 e-con-full e-flex e-con e-child\" data-id=\"19341468\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c56c0b2 elementor-widget elementor-widget-text-editor\" data-id=\"c56c0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Platinum runs on Broadcom Automic SaaS: a Kubernetes-based platform across two EU data centers with 99.95% availability. No infrastructure is required on your side, and Tricise is your service partner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1656\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1656\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are the Service Tiers available outside Germany, Austria and Switzerland? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1656\" class=\"elementor-element elementor-element-6c27ae3a e-con-full e-flex e-con e-child\" data-id=\"6c27ae3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee2b644 elementor-widget elementor-widget-text-editor\" data-id=\"3ee2b644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Silver is included for every Tricise Automic license customer, wherever you are based. For Gold and Platinum, talk to us \u2013 we&#8217;ll find the right setup for your location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c15ad98 elementor-widget elementor-widget-html\" data-id=\"4c15ad98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"What are the Tricise Service Tiers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Three service models for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud.\"}}, {\"@type\": \"Question\", \"name\": \"What is best4Automic, and which edition includes what?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"best4Automic (b4A) is a solution by our partner best-blu that extends Automic Automation with additional modules \u2013 from the Service Portal for business users to administration, deployment, Git and documentation modules. Silver includes the b4A Service Portal Essentials, Gold the full version of the b4A Service Portal and Platinum the complete best4Automic suite.\"}}, {\"@type\": \"Question\", \"name\": \"Do I need to order Silver separately?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2013 existing customers included. There is no opt-in, no separate contract and no additional invoice.\"}}, {\"@type\": \"Question\", \"name\": \"Can I switch editions later?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. The editions build on each other. You can move from Silver to Gold or Platinum at any time as your operational requirements change.\"}}, {\"@type\": \"Question\", \"name\": \"Is the Health-Check also included in Platinum?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No, the Health-Check is reserved for Gold. In Platinum, Automic runs as Broadcom Automic SaaS \u2013 monitoring, updates and maintenance of the platform are part of the service.\"}}, {\"@type\": \"Question\", \"name\": \"Where is Automic hosted in Platinum?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Platinum runs on Broadcom Automic SaaS: a Kubernetes-based platform across two EU data centers with 99.95% availability. No infrastructure is required on your side, and Tricise is your service partner.\"}}, {\"@type\": \"Question\", \"name\": \"Are the Service Tiers available outside Germany, Austria and Switzerland?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. Silver is included for every Tricise Automic license customer, wherever you are based. For Gold and Platinum, talk to us \u2013 we'll find the right setup for your location.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bb4c0 e-flex e-con-boxed e-con e-parent\" data-id=\"7bb4c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae913dc elementor-widget elementor-widget-text-editor\" data-id=\"6ae913dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>You Can Now Request a Service Consultation Meeting<\/strong><\/p><p>We&#8217;ll show you which edition fits your Automic environment \u2013 free and without obligation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d95444 elementor-widget elementor-widget-html\" data-id=\"44d95444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-standard btn-center\"><a href=\"https:\/\/tricise.com\/contact\/consultation\/\" data-overlay-trigger=\"overlay-contactform\">Create a Request<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tricise Service Tiers for Automic Automation Silver, Gold and Platinum \u2013 the right service model for your Automic. 24\/7 Product [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":0,"parent":6715,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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