{"id":18243,"date":"2026-11-12T01:56:14","date_gmt":"2026-11-12T00:56:14","guid":{"rendered":"https:\/\/tricise.com\/docu\/automic\/services\/service-tiers\/full-guide\/"},"modified":"2026-11-12T16:58:57","modified_gmt":"2026-11-12T15:58:57","slug":"guide-complet","status":"publish","type":"docs","link":"https:\/\/tricise.com\/fr\/docu\/automic\/services\/service-tiers\/full-guide\/","title":{"rendered":"Guide complet"},"content":{"rendered":"\n<style>\n.tcs-hover-benefit { transition: border-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-benefit:hover { border-color: #A32D2D !important; transform: translateY(-2px); }\n.tcs-hover-btn-primary { transition: background-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-btn-primary:hover { background-color: #A3192A !important; transform: translateY(-1px); }\n.tcs-hover-btn-secondary { transition: background-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-btn-secondary:hover { background-color: #FCEBEB !important; transform: 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letter-spacing:-0.5px;\">Included<\/div>\n      <div style=\"font-size:10px; color:#6B6A66; margin-top:4px;\">since 1 July 2026 \u00b7 no opt-in<\/div>\n    <\/div>\n\n    <div style=\"position:relative; max-width:58%; z-index:2;\">\n      <div style=\"font-size:10px; font-weight:600; color:#CF2031; text-transform:uppercase; letter-spacing:1.5px; margin-bottom:14px; font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace; display:flex; align-items:center; gap:10px;\">\n        <span style=\"display:inline-block; width:24px; height:1px; background:#CF2031;\"><\/span>\n        Full Guide \u00b7 Service Model\n      <\/div>\n      <h1 style=\"font-size:36px; font-weight:500; line-height:1.15; margin:0 0 14px 0; max-width:620px; color:#2C2C2A; letter-spacing:-0.5px;\">\n        Tricise Service Tiers \u2014 <em style=\"font-style:italic; color:#CF2031; font-weight:500;\">Silver, Gold &amp; Platinum<\/em>\n      <\/h1>\n      <p style=\"font-size:15px; color:#6B6A66; margin:0 0 24px 0; max-width:580px; line-height:1.65;\">\n        Full Guide for the Tricise Service Tiers \u2014 the three editions for Broadcom Automic Automation in which Tricise bundles support, tooling, training and operations.\n      <\/p>\n      <div>\n        <a href=\"#editions\" class=\"tcs-hover-btn-primary\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:12px 22px; border-radius:8px; text-decoration:none; background:#CF2031; color:#FFFFFF; margin-right:10px;\">Jump to editions<\/a>\n        <a href=\"#services\" class=\"tcs-hover-btn-secondary\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:12px 22px; border-radius:8px; text-decoration:none; background:#FFFFFF; color:#CF2031; border:1px solid #2C2C2A;\">Compare services<\/a>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <!-- ============================================================\n       QUICK FACTS\n       ============================================================ -->\n  <div style=\"display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:12px; margin-bottom:36px;\">\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Editions<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">Silver \u00b7 Gold \u00b7 Platinum<\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Product support<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">24\/7 <span style=\"font-size:11px; color:#6B6A66; font-weight:400;\">in every edition<\/span><\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Silver<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">Included <span style=\"font-size:11px; color:#6B6A66; font-weight:400;\">with every Tricise Automic license<\/span><\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Hosting<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">On-premise \/ Broadcom Automic SaaS<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- ============================================================\n       TABLE OF CONTENTS\n       ============================================================ -->\n  <div class=\"tcs-toc\" style=\"background:#FAFAF8; border:1px solid #EFEDE5; border-radius:12px; padding:24px 28px; margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">Contents<\/div>\n    <ol style=\"margin:8px 0 0 0; padding-left:22px; font-size:13px; line-height:2; color:#2C2C2A;\">\n      <li><a href=\"#why\">Why Service Tiers by Tricise<\/a><\/li>\n      <li><a href=\"#editions\">The three editions<\/a><\/li>\n      <li><a href=\"#services\">Services in detail<\/a><\/li>\n      <li><a href=\"#addons\">AMS add-ons<\/a><\/li>\n      <li><a href=\"#start\">How to get started<\/a><\/li>\n      <li><a href=\"#faq\">FAQ<\/a><\/li>\n    <\/ol>\n  <\/div>\n\n  <!-- ============================================================\n       1 \u00b7 WHY SERVICE TIERS\n       ============================================================ -->\n  <div id=\"why\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">1 \u00b7 Why Service Tiers<\/div>\n    <h2>Why Service Tiers by Tricise<\/h2>\n    <p><a href=\"https:\/\/tricise.com\/products\/automic-automation\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#A32D2D; text-decoration:underline;\">Broadcom Automic Automation<\/a> is a powerful platform. Running it reliably, however, takes more than a license: support that also covers versions past their end of service, controlled object transports and know-how that doesn&#8217;t depend on individual people.<\/p>\n\n    <p>Without a partner, the gaps are familiar: no one to call when things go wrong, support gaps for EOS versions, know-how locked into individuals, and business teams waiting on the Automic team. The Tricise Service Tiers close these gaps in one clear model. Instead of fragmented add-ons, there are three editions that build on each other \u2014 Silver, Gold and Platinum \u2014 with one partner across the entire Automic lifecycle.<\/p>\n\n    <p>Every edition starts from the same foundation: 24\/7 support including escalation management, Advanced Support beyond End-of-Service, a fixed Single Point of Contact who knows your environment, the 3C Release Manager, Tricise Automic Action-Packs and best4Automic, and training through Tricise University. Gold and Platinum extend this foundation with operations by Tricise experts, all the way to Broadcom Automic SaaS in the EU cloud.<\/p>\n\n    <p>Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2014 existing customers included. The model is backed by more than 1,600 support cases handled every year together with our customers and more than 350 Automic installations in our care.<\/p>\n  <\/div>\n\n  <hr class=\"tcs-section-divider\">\n\n  <!-- ============================================================\n       2 \u00b7 THE THREE EDITIONS\n       ============================================================ -->\n  <div id=\"editions\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">2 \u00b7 Editions<\/div>\n    <h2>Three editions, one partner<\/h2>\n    <p>Choosing between the Tricise Service Tiers is less about feature checklists and more about your operating model: who runs Automic, where it is hosted, and how many people on your team get training access. The three editions build on each other, so you can start with Silver and move up when your operational requirements change.<\/p>\n\n    <div class=\"tcs-phase\">\n      <div class=\"tcs-phase-num\">EDITION 01 \u2014 STANDARD<\/div>\n      <div class=\"tcs-phase-title\">Silver: the foundation for teams that run Automic in-house<\/div>\n      <div class=\"tcs-phase-body\">\n        <p>Silver is the new Tricise standard. Since 1 July 2026, it has been included at no extra cost for every Tricise Automic license customer \u2014 existing customers included, with no opt-in and no separate contract. Operations stay with your own team, and Automic runs on-premise.<\/p>\n        <ul>\n          <li><strong>Support:<\/strong> 24\/7 L1 product support with structured incident and ticket management, escalation management with a direct line to Broadcom engineering, a fixed Single Point of Contact and Advanced Support for the most recent EOS major version<\/li>\n          <li><strong>Tools:<\/strong> 3C Release Manager Light Edition, Tricise Automic Action-Packs and the b4A Service Portal Essentials by best-blu<\/li>\n          <li><strong>Training:<\/strong> Tricise University Flat \u00b7 Tier 0 for 2 users<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"tcs-phase\">\n      <div class=\"tcs-phase-num\">EDITION 02 \u2014 MANAGED OPS<\/div>\n      <div class=\"tcs-phase-title\">Gold: we run your Automic \u2014 you stay in control<\/div>\n      <div class=\"tcs-phase-body\">\n        <p>Gold is the managed operations edition. It includes everything in Silver; on top, Tricise takes over administration and monitoring of your Automic infrastructure during business hours. Your team gains time for automation logic instead of platform maintenance. Automic continues to run on-premise.<\/p>\n        <ul>\n          <li><strong>Operations:<\/strong> AMS Infrastructure Mon\u2013Fri, 8 AM\u20135 PM (CET\/CEST), extendable to 24\/7<\/li>\n          <li><strong>Health-Check:<\/strong> one-off Automic Health-Check with a written report and prioritized recommendations<\/li>\n          <li><strong>Tools:<\/strong> b4A Service Portal by best-blu in the full version, 3C Release Manager Light Edition and Action-Packs<\/li>\n          <li><strong>Training:<\/strong> Tricise University Flat \u00b7 Tier 1 for 5 users<\/li>\n          <li><strong>Add-ons:<\/strong> AMS Infrastructure 24\/7, AMS Operations &amp; Monitoring and AMS Design Services<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"tcs-phase\">\n      <div class=\"tcs-phase-num\">EDITION 03 \u2014 SAAS EU<\/div>\n      <div class=\"tcs-phase-title\">Platinum: Broadcom Automic SaaS from the EU cloud<\/div>\n      <div class=\"tcs-phase-body\">\n        <p>Platinum is Automic as a service. You get Broadcom Automic SaaS \u2014 a Kubernetes-based platform across two EU data centers \u2014 with Tricise as your service partner. No servers, databases or patch cycles on your side, and predictable costs.<\/p>\n        <ul>\n          <li><strong>SaaS &amp; operations:<\/strong> 99.95% availability, two EU data centers with failover, AMS Infrastructure 24\/7 as standard<\/li>\n          <li><strong>Tools:<\/strong> full 3C Release Manager (SaaS or on-premise), complete best4Automic suite and Tricise Automic Action-Packs<\/li>\n          <li><strong>Training:<\/strong> Tricise University Flat \u00b7 Tier 2 for 15 users<\/li>\n          <li><strong>Add-ons:<\/strong> AMS Operations &amp; Monitoring and AMS Design Services<\/li>\n        <\/ul>\n        <p>How the move to Broadcom Automic SaaS works is described on the <a href=\"https:\/\/tricise.com\/products\/automic-automation\/automic-saas-migration\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#A32D2D; text-decoration:underline;\">Automic SaaS Migration<\/a> page.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"tcs-callout\">\n      <strong>Each edition builds on the one before.<\/strong> Gold includes everything in Silver. Platinum includes everything in Gold except the one-off Health-Check \u2014 Platinum doesn&#8217;t need it, because monitoring and maintenance of the SaaS platform are part of the service.\n    <\/div>\n  <\/div>\n\n  <hr class=\"tcs-section-divider\">\n\n  <!-- ============================================================\n       3 \u00b7 SERVICES IN DETAIL\n       ============================================================ -->\n  <div id=\"services\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">3 \u00b7 Services<\/div>\n    <h2>Services in detail<\/h2>\n    <p>The Tricise Service Tiers combine the same building blocks in every edition: support, tools, training and \u2014 from Gold upwards \u2014 operations. Some services are identical in all three editions, others grow with the edition. For each service below, you see what it covers and where it is included. The full comparison table is on the <a href=\"https:\/\/tricise.com\/products\/automic-automation\/tricise-service-tiers\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#A32D2D; text-decoration:underline;\">Tricise Service Tiers page<\/a>.<\/p>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">24\/7 support, escalation &amp; Single Point of Contact<\/div>\n      <div class=\"tcs-evaluation-body\">L1 product support around the clock with structured incident and ticket management. Complex software issues go through escalation management with a direct line to Broadcom engineering, and a fixed Single Point of Contact at Tricise knows your environment. <strong>Included in:<\/strong> Silver, Gold and Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">Advanced Support for EOS versions<\/div>\n      <div class=\"tcs-evaluation-body\">Root-cause analysis, existing hotfixes and workarounds for the most recent EOS major version, so you stay protected even during upgrade cycles. <strong>Included in:<\/strong> Silver, Gold and Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">3C Release Manager<\/div>\n      <div class=\"tcs-evaluation-body\">The Light Edition covers object management, DEV \u2194 PROD diffs, scheduled snapshots and an audit trail. The full 3C Release Manager \u2014 SaaS or on-premise \u2014 offers recursive transports with deep scan, bulk changes, the four-eyes principle and optional Git\/Bitbucket integration. <strong>Included in:<\/strong> Light Edition in Silver and Gold, full 3C Release Manager in Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">Tricise Automic Action-Packs<\/div>\n      <div class=\"tcs-evaluation-body\">Ready-made workflow building blocks to download. <strong>Included in:<\/strong> Silver, Gold and Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">best4Automic (b4A) by best-blu<\/div>\n      <div class=\"tcs-evaluation-body\">b4A extends Automic Automation with its own modules and turns proven best practices into simple functions \u2014 for administrators, developers and business users alike. With the Service Portal, business users start Automic workflows themselves, on demand or at a set time, and always see in plain language which step their process has reached. The complete suite also covers administration (traceable bulk changes, object analysis, finding obsolete objects, simpler user management), the Deployment Solution and Git Integration at package level, and the Documentation Builder for automated documentation. b4A can be used via GUI, command line, workflow modules or REST API. <strong>Included in:<\/strong> b4A Service Portal Essentials in Silver, the full b4A Service Portal in Gold and the complete best4Automic suite in Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">Tricise University Flat<\/div>\n      <div class=\"tcs-evaluation-body\">Training through Tricise University. Tier 0 includes self-study and instructor-led courses, with videos, exercises and knowledge checks per chapter and a certified final exam with personal certificate. Tier 1 gives full access to all learning paths (Operations, Administration, Scripting, User) with instructor-led training and certifications. Tier 2 covers all learning modules across all paths, certifications and ongoing course updates. <strong>Included in:<\/strong> Tier 0 for 2 users in Silver, Tier 1 for 5 users in Gold, Tier 2 for 15 users in Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">AMS Infrastructure<\/div>\n      <div class=\"tcs-evaluation-body\">Administration and monitoring of your Automic infrastructure by Tricise: proactive monitoring of all relevant server and system processes, agent management incl. patch and version levels, and database optimization with regular reorganization. <strong>Included in:<\/strong> Gold (Mon\u2013Fri, 8 AM\u20135 PM CET\/CEST, extendable to 24\/7) and Platinum (24\/7 as standard). Silver has no AMS foundation.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">Automic Health-Check (one-off)<\/div>\n      <div class=\"tcs-evaluation-body\">A one-off Automic Health-Check of engine, database, agents and configuration \u2014 with a written report and prioritized recommendations. <strong>Included in:<\/strong> Gold. Platinum doesn&#8217;t need it, because monitoring, updates and maintenance of the SaaS platform are part of the service.<\/div>\n    <\/div>\n\n    <div class=\"tcs-evaluation\">\n      <div class=\"tcs-evaluation-title\">Broadcom Automic SaaS<\/div>\n      <div class=\"tcs-evaluation-body\">Automic runs as Broadcom Automic SaaS on a Kubernetes-based platform across two EU data centers with failover and 99.95% availability. No on-premise infrastructure is required on your side; operations, monitoring and escalation around the platform are handled by Tricise. <strong>Included in:<\/strong> Platinum.<\/div>\n    <\/div>\n\n    <div class=\"tcs-callout\">\n      <strong>New: best4Automic in every edition.<\/strong> best4Automic is a solution by our partner best-blu. Existing customers don&#8217;t need to order anything: to start using b4A, simply get in touch \u2014 Tricise clarifies the right setup with you and delivers the software. Gold customers receive the full Service Portal, and Platinum customers the complete suite, the same way.\n    <\/div>\n  <\/div>\n\n  <hr class=\"tcs-section-divider\">\n\n  <!-- ============================================================\n       4 \u00b7 AMS ADD-ONS\n       ============================================================ -->\n  <div id=\"addons\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">4 \u00b7 Add-ons<\/div>\n    <h2>Extend with AMS add-ons<\/h2>\n    <p>In Gold and Platinum, you add exactly the <a href=\"https:\/\/tricise.com\/products\/automic-automation\/application-managed-services\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#A32D2D; text-decoration:underline;\">Application Managed Services<\/a> you need. Silver has no AMS foundation \u2014 the add-ons therefore build on Gold.<\/p>\n\n    <h3>AMS Infrastructure 24\/7<\/h3>\n    <p>Extends platform care from business hours to around the clock. In Gold, AMS Infrastructure covers Mon\u2013Fri, 8 AM\u20135 PM (CET\/CEST); the add-on extends administration and monitoring of your Automic infrastructure to 24\/7. In Platinum, AMS Infrastructure 24\/7 is already included.<\/p>\n\n    <h3>AMS Operations &amp; Monitoring<\/h3>\n    <p>Functional job monitoring: we monitor your business jobs. If a critical job fails or runs late, our team steps in. AMS Operations &amp; Monitoring is available as an add-on in Gold and Platinum.<\/p>\n\n    <h3>AMS Design Services<\/h3>\n    <p>Workflow design and implementation on demand by certified Tricise experts. AMS Design Services is available as an add-on in Gold and Platinum.<\/p>\n\n    <h3>Growing with add-ons and editions<\/h3>\n    <p>Add-ons and editions work together: you can add AMS add-ons as needed and move up to the next edition at any time. After the free consultation, the next step is a recommendation for edition and add-ons with a clearly defined scope, as described in the next section.<\/p>\n  <\/div>\n\n  <hr class=\"tcs-section-divider\">\n\n  <!-- ============================================================\n       5 \u00b7 HOW TO GET STARTED\n       ============================================================ -->\n  <div id=\"start\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">5 \u00b7 Getting started<\/div>\n    <h2>How to get started<\/h2>\n    <p>Getting started with the Tricise Service Tiers takes four steps. For Silver, there is nothing to order \u2014 it is already active for every Tricise Automic license customer. For Gold and Platinum, the transition is planned together with you.<\/p>\n\n    <h3>1. Consultation<\/h3>\n    <ul>\n      <li>30 minutes, free and without obligation<\/li>\n      <li>One-on-one with an Automic expert<\/li>\n      <li>A look at your current setup<\/li>\n    <\/ul>\n\n    <h3>2. Choose your edition<\/h3>\n    <ul>\n      <li>Matched to your operational goals<\/li>\n      <li>Recommendation for edition and add-ons<\/li>\n      <li>Clearly defined scope<\/li>\n    <\/ul>\n\n    <h3>3. Start<\/h3>\n    <ul>\n      <li>Silver: already active for every license customer since 1 July 2026<\/li>\n      <li>Gold and Platinum: transition planned together<\/li>\n    <\/ul>\n\n    <h3>4. Grow with us<\/h3>\n    <ul>\n      <li>Move up to the next edition at any time<\/li>\n      <li>Add AMS add-ons as needed<\/li>\n    <\/ul>\n\n    <h3>Availability outside Germany, Austria and Switzerland<\/h3>\n    <p>Silver is included for every Tricise Automic license customer, wherever you are based. For Gold and Platinum, talk to us \u2014 we&#8217;ll find the right setup for your location.<\/p>\n  <\/div>\n\n  <hr class=\"tcs-section-divider\">\n\n  <!-- ============================================================\n       6 \u00b7 FAQ\n       ============================================================ -->\n  <div id=\"faq\" class=\"tcs-section\" style=\"margin-bottom:36px;\">\n    <div class=\"tcs-eyebrow\">6 \u00b7 FAQ<\/div>\n    <h2>Frequently asked questions<\/h2>\n    <p>Click any question to expand the answer.<\/p>\n\n    <details class=\"tcs-faq-item\">\n      <summary>What are the Tricise Service Tiers?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>The Tricise Service Tiers are three service models for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud. They bundle support, tooling, training and operations in one clear model, with one partner across the entire Automic lifecycle. Every edition also includes best4Automic by our partner best-blu.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Do I need to order Silver separately?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>No. Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2014 existing customers included. There is <strong>no opt-in, no separate contract and no additional invoice<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Which Tricise Service Tier is right for my team?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>Silver fits teams that run Automic in-house and need a strong product-support partner. Gold fits when Automic is business-critical and you want Tricise to operate your Automic infrastructure. Platinum fits when you want no infrastructure of your own and run Broadcom Automic SaaS with Tricise as your service partner. A free, no-obligation 30-minute consultation with an Automic expert helps you match the edition to your operational goals.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>What is the difference between Gold and Platinum?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>In Gold, Automic runs on-premise and Tricise operates your Automic infrastructure during business hours (Mon\u2013Fri, 8 AM\u20135 PM CET\/CEST), with 24\/7 available as an add-on and a one-off Health-Check included. In Platinum, Automic runs as <strong>Broadcom Automic SaaS<\/strong> across two EU data centers with 99.95% availability; AMS Infrastructure 24\/7, the full 3C Release Manager and Tricise University Flat \u00b7 Tier 2 for 15 users are included.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>What is best4Automic, and which edition includes what?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>best4Automic (b4A) is a solution by our partner best-blu that extends Automic Automation with additional modules \u2014 from the Service Portal for business users to administration, deployment, Git and documentation modules. Silver includes the <strong>b4A Service Portal Essentials<\/strong>, Gold the full version of the <strong>b4A Service Portal<\/strong> and Platinum the <strong>complete best4Automic suite<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>How do existing customers get best4Automic?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>There&#8217;s nothing to order: Silver is included with every Tricise Automic license, wherever you are based. To start using b4A, simply get in touch \u2014 Tricise clarifies the right setup with you and delivers the software. Gold customers receive the full Service Portal, and Platinum customers the complete suite, the same way.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>How does best4Automic relate to the 3C Release Manager?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>best4Automic complements the 3C Release Manager, which remains part of every edition. 3C covers the technical lifecycle of Automic objects \u2014 transports between environments, DEV \u2194 PROD comparisons and the audit trail. b4A focuses on self-service, administration and development workflows.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Which AMS add-ons can I book?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>In Gold, you can add AMS Infrastructure 24\/7, AMS Operations &amp; Monitoring and AMS Design Services. In Platinum, AMS Infrastructure 24\/7 is already included, and AMS Operations &amp; Monitoring and AMS Design Services are available as add-ons. Silver has <strong>no AMS foundation<\/strong>, so the add-ons build on Gold.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Is the Health-Check also included in Platinum?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>No, the Health-Check is <strong>reserved for Gold<\/strong>. In Platinum, Automic runs as Broadcom Automic SaaS \u2014 monitoring, updates and maintenance of the platform are part of the service.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Where is Automic hosted in Platinum?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>Platinum runs on Broadcom Automic SaaS: a Kubernetes-based platform across <strong>two EU data centers with 99.95% availability<\/strong>. No infrastructure is required on your side, and Tricise is your service partner.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Can I switch editions later?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>Yes. The editions build on each other. You can move from Silver to Gold or Platinum at any time as your operational requirements change. Moving from Silver to Gold is an extension of the partnership \u2014 no migration project, no platform change. Moving to Platinum includes the switch to Broadcom Automic SaaS, which we plan together with you.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"tcs-faq-item\">\n      <summary>Are the Service Tiers available outside Germany, Austria and Switzerland?<\/summary>\n      <div class=\"tcs-faq-body\">\n        <p>Yes. Silver is included for <strong>every Tricise Automic license customer, wherever you are based<\/strong>. For Gold and Platinum, talk to us \u2014 we&#8217;ll find the right setup for your location.<\/p>\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- ============================================================\n       FOOTER CTA\n       ============================================================ -->\n  <div style=\"background:#2C2C2A; border-radius:12px; padding:28px 32px; margin-top:24px;\">\n    <div style=\"margin-bottom:14px;\">\n      <div style=\"font-size:17px; font-weight:500; color:#FFFFFF; margin:0 0 4px 0;\">\n        Ready to <em style=\"font-style:italic; color:#F09595; font-weight:500;\">choose the right edition?<\/em>\n      <\/div>\n      <div style=\"font-size:13px; color:#B4B2A9;\">Compare all editions on the Service Tiers page or talk to our experts about the right edition &amp; add-ons.<\/div>\n    <\/div>\n    <div>\n      <a href=\"https:\/\/tricise.com\/products\/automic-automation\/tricise-service-tiers\/\" class=\"tcs-hover-btn-primary\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:10px 20px; border-radius:8px; text-decoration:none; background:#A32D2D; color:#FFFFFF; margin-right:10px;\">Discover the Service Tiers<\/a>\n      <a href=\"https:\/\/tricise.com\/contact\/consultation\/\" class=\"tcs-hover-btn-ghost\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:10px 20px; border-radius:8px; text-decoration:none; background:transparent; color:#FFFFFF; border:1px solid #5F5E5A;\">Talk to expert<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n\n\n<!-- tcs-kb-pdf:start v1.1 \u2013 PDF-Pille im Artikelkopf (Druckdialog), eigener Code, siehe kb-pdf\/alternative-druck -->\n<style id=\"tcs-kb-print-css\">\n.single-docs .tcs-pdf-wrap{display:flex;align-items:center;justify-content:flex-end;gap:12px;flex-wrap:nowrap}\n.single-docs .tcs-pdf-wrap time{white-space:nowrap}\n@media (min-width:768px){\n .single-docs .ezd-breadcrumb .ezd-grid:has(.tcs-pdf-wrap)>div:first-child{grid-column:span 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