Professional services strategy, execution, and finance are often managed in isolation, making it difficult for organizations to achieve real predictability and control.
As professional services organizations grow, the lack of alignment between planning, delivery execution, and financial outcomes leads to reactive decisions, delivery risks, and margin erosion.
In this live 45-minute webinar, organized by Arrow together with Tricise, you will learn how leading service organizations are addressing these challenges and transforming the way they plan, deliver, and manage services.
Why Professional Services Organizations Struggle with Predictability
It’s not just a matter of tools.
The real issue lies in the disconnect between three key areas: demand (what is sold), capacity (what can be delivered), and financial outcomes (what is actually achieved).
Without a unified view:
- Planning becomes reactive and based on availability, not demand
- Risks are identified too late
- Execution varies across projects and teams
- Margins erode during delivery
As professional services organizations grow, this lack of alignment increases complexity and makes predictability even harder to maintain.
If you’d like to explore this challenge in more depth, we’ve taken a closer look at why service performance remains unpredictable: ‘Why Service Performance Still Feels Unpredictable’.
This webinar builds directly on those conclusions, focusing on what must change to move from reactive execution to controlled, scalable service delivery — and how professional service organizations can regain predictability through better alignment of demand, capacity, execution, and financial visibility
What You Will Learn
During this session, you will discover:
- Why fragmented visibility limits decision-making.
- How reactive planning impacts utilization and delivery performance.
- What leading professional service organizations do to improve predictability and control.
- How to connect delivery execution with financial outcomes.
Webinar agenda (45 minutes)
- Market challenges & context (5 min) – Why service delivery remains difficult to predict
- What must change (5 min) – From reactive execution to controlled delivery
- Live demo of ServiceEdge (30 min)
- Demand & capacity alignment
- Resource planning
- Delivery tracking
- Financial visibility
- Q&A (5 min)
Who Should Attend
This webinar is designed for:
- Heads of Service Operations
Looking for greater control and predictability in delivery
- PMO and Portfolio Leaders
Needing to improve planning and tracking
- Finance Leaders
Requiring greater confidence in forecasts and margins
- Transformation and Digital Leaders
If you are responsible for planning, delivering, or controlling professional services, this session is for you.
Speakers
Jordi Borja
Head of ValueOps Solution Strategy at Tricise
Introduces the strategic context and key service delivery challenges.
Luis Esteban
ValueOps Business Unit Director at Tricise
Leads the live demo of ServiceEdge and real-world use cases.
ServiceEdge in action
During the session, you’ll see how ServiceEdge connects sales, planning, delivery, and financial outcomes into a single, unified view.
All of this without needing to replace your existing systems—integrating seamlessly with your current ecosystem and enabling a gradual, value-driven adoption.
Why Attend?
- Understand why predictability remains a challenge even in mature organizations
- See a real end-to-end scenario, not just theory
- Identify practical improvements that can be applied incrementally
- Gain a clear view of the impact on utilization, control, and margins
If you are looking to improve visibility, predictability, and margin control, this session will give you a clear and practical perspective.
Webinar Details
- Date: 28/05/2026
- Time: 16:00 – 16:45 CEST
- Format: Live session + demo + Q&A
- Duration: 45 minutes
- Language: Spanish
Reserve your spot now
Reserve your spot for May 28 at 16:00 CEST and discover how other professional service organizations are modernizing the way they plan, deliver, and manage their services to achieve greater clarity, efficiency, and profitability.
Ready to improve your service delivery? Limited seats for live interaction.