Tricise Service Tiers for Automic Automation | Silver, Gold, Platinum<\/title>\r\n<meta name=\"description\" content=\"Three Tricise Service Tiers for Broadcom Automic Automation in the DACH region. Silver (24\/7 support standard, from 1 July 2026), Gold (managed operations), Platinum (SaaS in EU cloud). From Europe's largest Broadcom partner.\">\r\n<meta name=\"keywords\" content=\"Automic Automation, Tricise Service Tiers, Broadcom Automic, Automic SaaS, AMS, Automic Support, Tricise, Automic Cloud, 3C Release Manager, Automic End-of-Service, DACH\">\r\n<meta name=\"author\" content=\"Tricise\">\r\n<meta name=\"robots\" content=\"index, follow\">\r\n<link rel=\"canonical\" href=\"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\">\r\n\r\n\r\n<meta property=\"og:type\" content=\"website\">\r\n<meta property=\"og:title\" content=\"Tricise Service Tiers for Automic Automation\">\r\n<meta property=\"og:description\" content=\"Three clearly tiered service models for Broadcom Automic in DACH \u2014 from 24\/7 support and managed operations to full SaaS in the EU cloud.\">\r\n<meta property=\"og:url\" content=\"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\">\r\n<meta property=\"og:site_name\" content=\"Tricise\">\r\n<meta property=\"og:locale\" content=\"en_US\">\r\n\r\n\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"Tricise Service Tiers for Automic Automation\">\r\n<meta name=\"twitter:description\" content=\"Silver, Gold, Platinum \u2014 three Tricise Service Tiers for Broadcom Automic Automation in the DACH region.\">\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,wght@0,400;0,500;0,600;0,700;1,400;1,500&display=swap\" rel=\"stylesheet\">\r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"Service\",\r\n \"@id\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#service\",\r\n \"name\": \"Tricise Service Tiers for Automic Automation\",\r\n \"alternateName\": \"Tricise Automic Service Tiers\",\r\n \"serviceType\": \"Managed Service for Broadcom Automic Automation\",\r\n \"category\": \"IT Managed Services\",\r\n \"description\": \"Three service tiers for every Tricise Automic customer in the DACH region \u2014 Silver as the new standard from 1 July 2026, Gold for managed operations, and Platinum as fully managed SaaS in the EU cloud.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\",\r\n \"provider\": {\r\n \"@type\": \"Organization\",\r\n \"@id\": \"https:\/\/tricise.com\/#organization\",\r\n \"name\": \"Tricise\",\r\n \"url\": \"https:\/\/tricise.com\",\r\n \"logo\": \"https:\/\/tricise.com\/wp-content\/uploads\/tricise-logo.png\",\r\n \"description\": \"Europe's largest Broadcom Automic partner. Broadcom Partner of the Year 2025.\",\r\n \"award\": [\r\n \"Broadcom Partner of the Year 2025 \u2013 Automation\",\r\n \"Broadcom Partner of the Year 2025 \u2013 EMEA\",\r\n \"Broadcom Partner of the Year 2025 \u2013 GEO\",\r\n \"Broadcom Partner of the Year 2025 \u2013 Largest Deal\",\r\n \"Broadcom Partner of the Year 2025 \u2013 Highest Performer\"\r\n ],\r\n \"sameAs\": [\r\n \"https:\/\/www.linkedin.com\/company\/tricise\/\"\r\n ]\r\n },\r\n \"brand\": {\r\n \"@type\": \"Brand\",\r\n \"name\": \"Tricise\"\r\n },\r\n \"areaServed\": [\r\n { \"@type\": \"Country\", \"name\": \"Germany\" },\r\n { \"@type\": \"Country\", \"name\": \"Austria\" },\r\n { \"@type\": \"Country\", \"name\": \"Switzerland\" }\r\n ],\r\n \"audience\": {\r\n \"@type\": \"BusinessAudience\",\r\n \"audienceType\": \"Tricise Automic license customers in the DACH region\"\r\n },\r\n \"hasOfferCatalog\": {\r\n \"@type\": \"OfferCatalog\",\r\n \"name\": \"Tricise Service Tiers\",\r\n \"itemListElement\": [\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Silver Edition\",\r\n \"category\": \"Standard\",\r\n \"availabilityStarts\": \"2026-07-01\",\r\n \"description\": \"The new Tricise standard for every Automic license customer in the DACH region \u2014 automatically included from Q3 2026 at no extra cost. Includes 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Tricise Automic Action-Packs, and Tricise University Flat \u00b7 Tier 0 (1 user). Silver has no AMS layer; AMS roles are not bookable on top of Silver.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#silver\",\r\n \"priceSpecification\": {\r\n \"@type\": \"PriceSpecification\",\r\n \"price\": \"0\",\r\n \"priceCurrency\": \"EUR\",\r\n \"description\": \"Included with the Automic license at no extra cost\"\r\n },\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Silver\",\r\n \"serviceType\": \"Standard 24\/7 product support\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\r\n \"opens\": \"00:00\",\r\n \"closes\": \"23:59\",\r\n \"description\": \"24\/7 Level 1 product support\"\r\n }\r\n }\r\n },\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Gold Edition\",\r\n \"category\": \"Managed operations\",\r\n \"description\": \"Managed operations on top of Silver. Tricise takes over AMS Infrastructure (administration, monitoring, agent & database management) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST. Includes the 3C Release Manager Light Edition, a one-off Automic Health-Check, and Tricise University Flat \u00b7 Tier 1 (5 users). Three AMS add-ons are optionally bookable on top: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring (functional job monitoring), and AMS Design Services.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#gold\",\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Gold\",\r\n \"serviceType\": \"Application Managed Services (AMS) for Automic Automation\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\"],\r\n \"opens\": \"08:00\",\r\n \"closes\": \"17:00\",\r\n \"description\": \"AMS Infrastructure service Mon\u2013Fri 8 AM\u20135 PM CET\/CEST (three AMS add-ons bookable on top: 24\/7 extension, AMS Operations & Monitoring, AMS Design Services)\"\r\n }\r\n }\r\n },\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Platinum Edition\",\r\n \"category\": \"Full SaaS in EU cloud\",\r\n \"description\": \"Automic as a fully managed SaaS in the European cloud. Includes everything from Gold (except the one-off Health-Check, which is exclusive to Gold) and runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability. AMS Infrastructure runs 24\/7. AMS Operations & Monitoring (functional job monitoring) and AMS Design Services remain bookable as add-ons \u2014 same model as in Gold. Full 3C Release Manager (SaaS or on-prem). Tricise University Flat \u00b7 Tier 2 (15 users).\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#platinum\",\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Platinum\",\r\n \"serviceType\": \"Managed SaaS for Automic Automation in the EU cloud\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\r\n \"opens\": \"00:00\",\r\n \"closes\": \"23:59\",\r\n \"description\": \"24\/7 AMS Infrastructure coverage included by default\"\r\n }\r\n }\r\n }\r\n ]\r\n },\r\n \"isRelatedTo\": {\r\n \"@type\": \"SoftwareApplication\",\r\n \"name\": \"Broadcom Automic Automation\",\r\n \"applicationCategory\": \"WorkloadAutomation\"\r\n }\r\n}\r\n<\/script>\r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"FAQPage\",\r\n \"mainEntity\": [\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What are the Tricise Service Tiers for Automic Automation?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise offers three service tiers for Broadcom Automic Automation in the DACH region: Silver (24\/7 L1 support standard, automatically included with every Tricise Automic license from Q3 2026 \u2014 no AMS layer), Gold (Silver plus AMS Infrastructure Mon\u2013Fri 8 AM\u20135 PM and a one-off Health-Check, with three AMS add-ons optionally bookable: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring, and AMS Design Services), and Platinum (Automic as a fully managed SaaS in the EU cloud with 99.95% availability, AMS Infrastructure 24\/7 included by default, and the full 3C Release Manager). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons in Platinum. AMS is not available in Silver.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is the difference between Silver, Gold, and Platinum Edition?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Silver is the standard support foundation for every Tricise Automic customer in the DACH region: 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Automic Action-Packs, and Tricise University Flat Tier 0 (1 user). Silver has no AMS layer and AMS roles are not bookable on top of Silver. Gold adds AMS Infrastructure (admin, monitoring, agent & DB management) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST, a one-off Automic Health-Check, and Tricise University Flat Tier 1 (5 users). Three AMS add-ons are optionally bookable in Gold: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring (functional job monitoring), and AMS Design Services. The 3C Release Manager stays at Light Edition in Gold. Platinum adds full SaaS in the EU cloud: Automic on a Kubernetes platform across two EU data centers with 99.95% availability, AMS Infrastructure upgraded to 24\/7 by default, the full 3C Release Manager (SaaS or on-prem), and Tricise University Flat Tier 2 (15 users). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons in Platinum.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"When does Silver Edition become available?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Silver Edition is automatically included for every Tricise Automic customer in the DACH region from Q3 2026 (1 July 2026) onward \u2014 at no additional cost. Existing customers receive the new service foundation automatically with their next renewal cycle.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is Advanced Support for End-of-Service (EOS) versions?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Advanced Support extends coverage beyond Broadcom's official End-of-Service. Tricise continues to provide root-cause analysis, existing hotfixes, and workarounds for the most recent major version that went EOS. This lets customers operate older environments safely without forced upgrades.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is the 3C Release Manager for Automic?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"The 3C Release Manager is a Tricise-developed tool that extends the standard Automic transport toolkit. It provides recursive transports with deep scan, diff comparisons across whole environments, incremental snapshots, mass changes via script, personalized transports per user, role-based access, audit logging, and optional GitHub\/Bitbucket integration. Silver and Gold include the Light Edition with core functions for object management and deployment. Platinum includes the full 3C Release Manager \u2014 available as SaaS or on-premise.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Where is Automic SaaS (Platinum Edition) hosted?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Platinum Edition runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability. Tricise handles operations, updates, and monitoring.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Can I upgrade from Silver to Gold or Platinum later?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Yes. The tiers are designed to build on each other. You can upgrade from Silver to Gold or from Gold to Platinum at any time based on evolving requirements. The transition between tiers is incremental \u2014 no migration project, no platform change, just an extension of the partnership.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What are the three AMS roles, and which tier includes which?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise structures its Application Managed Services (AMS) for Automic into three roles. AMS Infrastructure (administration and technical monitoring of engine, database, agents) is included in Gold Mon\u2013Fri 8 AM\u20135 PM CET\/CEST and in Platinum 24\/7; not available in Silver. In Gold, a 24\/7 extension is optionally bookable as an add-on. AMS Operations & Monitoring is functional job monitoring \u2014 Tricise watches the business jobs running in Automic and responds when a critical job fails, runs late, or produces an unexpected result. It is optionally bookable as an add-on in Gold and Platinum; not available in Silver. AMS Design Services (workflow design and implementation) is optionally bookable as an add-on in Gold and Platinum; not available in Silver. Silver has no AMS layer.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Who is Tricise?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise is Europe's largest Broadcom Automic partner with 25+ years of experience, 730+ customers, and 350+ Automic installations under management. Tricise was named Broadcom Partner of the Year 2025 across five categories: Automation, EMEA, GEO, Largest Deal, and Highest Performer.\"\r\n }\r\n }\r\n ]\r\n}\r\n<\/script>\r\n\r\n<style>\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n VARIABLES & RESET\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n:root {\r\n --red: #C8102E;\r\n --red-dark: #A00D24;\r\n --red-soft: rgba(200,16,46,0.06);\r\n --gold: #C5A027;\r\n --gold-dark: #9D7F1F;\r\n --gold-soft: rgba(197,160,39,0.06);\r\n --silver: #78838F;\r\n --silver-dark: #5A6670;\r\n --silver-soft: rgba(120,131,143,0.06);\r\n --dark: #1A1A1A;\r\n --g900: #2D2D2D;\r\n --g700: #555;\r\n --g500: #888;\r\n --g400: #AAA;\r\n --g300: #CCC;\r\n --g200: #E8E8E8;\r\n --g100: #F5F5F5;\r\n --g50: #FAFAFA;\r\n --white: #FFFFFF;\r\n --font: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\r\n --max-w: 1140px;\r\n --wide-w: 1240px;\r\n}\r\n*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }\r\nhtml { scroll-behavior: smooth; scroll-padding-top: 80px; }\r\nbody { font-family: var(--font); color: var(--dark); line-height: 1.6; background: var(--white); -webkit-font-smoothing: antialiased; }\r\na { text-decoration: none; transition: opacity 0.2s, color 0.2s; font-weight: 700; color: #cf2031; }\r\na:hover { opacity: 0.85; }\r\n\/* Buttons keep their own coloring (white-on-red \/ etc.) *\/\r\na.btn { color: inherit; }\r\n.btn-red, .btn-red:visited { color: #FFFFFF !important; }\r\n.btn-outline, .btn-outline:visited { color: var(--dark) !important; }\r\n\/* Hero nav cards: card layout, not text links \u2014 keep dark text *\/\r\n.hero-nav-item, .hero-nav-item:visited { color: var(--dark); }\r\n\/* FAQ summary anchors etc inherit; their own .faq-answer a rule below also points to #cf2031 *\/\r\n\/* Edition CTA buttons embedded in colored bars: keep tier color *\/\r\n.silver .edition-cta .btn, .silver .edition-cta .btn:visited { color: var(--silver-dark) !important; }\r\n.gold .edition-cta .btn, .gold .edition-cta .btn:visited { color: var(--gold-dark) !important; }\r\n.platinum .edition-cta .btn, .platinum .edition-cta .btn:visited { color: var(--red) !important; }\r\n\/* Footer CTA button keeps white-on-red *\/\r\n.footer-cta .btn-red, .footer-cta .btn-red:visited { color: #FFFFFF !important; }\r\n\/* Webinar banner: text links inside the dark banner are white; buttons keep their own colors *\/\r\n.webinar-banner a:not(.btn) { color: #FFFFFF !important; }\r\n\/* Platinum (dark) section: lighten inline link color slightly for legibility *\/\r\n.platinum-bg a:not(.btn) { color: #FF6B7A !important; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n LAYOUT\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.container { max-width: var(--max-w); margin: 0 auto; padding: 0 24px; width: 100%; }\r\n.container-wide { max-width: var(--wide-w); margin: 0 auto; padding: 0 24px; width: 100%; }\r\n.section-label {\r\n display: inline-block; font-size: 11px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.12em;\r\n color: var(--red); margin-bottom: 12px;\r\n}\r\n.section-title { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; }\r\n.section-title em { font-style: italic; color: var(--red); font-weight: 700; }\r\n.section-sub { font-size: 15px; color: var(--g700); line-height: 1.7; margin-top: 14px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n BUTTONS (buttons are links, but should not be auto-bolded by the global rule above)\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n padding: 14px 26px; border-radius: 6px; font-weight: 600;\r\n font-size: 14.5px; font-family: var(--font); cursor: pointer;\r\n border: none; transition: background 0.2s, transform 0.15s, border-color 0.2s;\r\n}\r\n.btn:hover { transform: translateY(-1px); }\r\n.btn-red { background: var(--red); color: var(--white); }\r\n.btn-red:hover { background: var(--red-dark); }\r\n.btn-outline { background: transparent; color: var(--dark); border: 1.5px solid var(--g200); }\r\n.btn-outline:hover { border-color: var(--g300); }\r\n.btn svg { width: 15px; height: 15px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n 1. HERO\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.hero { padding: 72px 0 68px; position: relative; overflow: hidden; }\r\n.hero-dots {\r\n position: absolute; bottom: 36px; right: 48px; width: 100px; height: 100px;\r\n background-image: radial-gradient(var(--red) 2px, transparent 2px);\r\n background-size: 13px 13px; opacity: 0.2; transform: rotate(-12deg); pointer-events: none;\r\n}\r\n.hero-glow {\r\n position: absolute; top: -100px; right: -120px; width: 420px; height: 420px;\r\n background: radial-gradient(circle, rgba(200,16,46,0.05) 0%, transparent 70%); pointer-events: none;\r\n}\r\n.hero-grid { display: grid; grid-template-columns: 1.1fr 0.9fr; gap: 56px; align-items: center; }\r\n.hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--g100); border: 1px solid #EBEBEB; border-radius: 40px;\r\n padding: 7px 18px; font-size: 12px; font-weight: 600; color: #666; margin-bottom: 24px;\r\n}\r\n.hero-badge-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--red); }\r\n.hero h1 { font-size: 44px; font-weight: 700; line-height: 1.1; letter-spacing: -0.025em; margin-bottom: 18px; }\r\n.hero h1 em { font-style: italic; color: var(--red); font-weight: 700; }\r\n.hero-sub { font-size: 17px; color: var(--g700); line-height: 1.72; margin-bottom: 32px; max-width: 480px; }\r\n.hero-ctas { display: flex; gap: 12px; flex-wrap: wrap; }\r\n\r\n\/* Edition nav card (hero right) *\/\r\n.hero-nav {\r\n background: var(--white); border: 1px solid var(--g200); border-radius: 16px;\r\n padding: 28px; box-shadow: 0 20px 50px rgba(0,0,0,0.06);\r\n}\r\n.hero-nav-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g500); margin-bottom: 18px; }\r\n.hero-nav-list { display: flex; flex-direction: column; gap: 8px; }\r\n.hero-nav-item {\r\n display: flex; align-items: center; gap: 14px;\r\n padding: 14px 16px; border-radius: 10px; background: var(--g50);\r\n text-decoration: none; transition: background 0.2s, transform 0.15s;\r\n color: var(--dark); position: relative;\r\n}\r\n.hero-nav-item:hover { transform: translateX(3px); opacity: 1; }\r\n.hero-nav-item.silver:hover { background: var(--silver-soft); }\r\n.hero-nav-item.gold:hover { background: var(--gold-soft); }\r\n.hero-nav-item.platinum:hover { background: var(--red-soft); }\r\n.hero-nav-dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; }\r\n.silver .hero-nav-dot { background: var(--silver); }\r\n.gold .hero-nav-dot { background: var(--gold); }\r\n.platinum .hero-nav-dot { background: var(--red); }\r\n.hero-nav-text { flex: 1; }\r\n.hero-nav-name { font-size: 14px; font-weight: 700; }\r\n.hero-nav-sub { font-size: 12px; color: var(--g500); margin-top: 2px; font-weight: 400; }\r\n.hero-nav-arrow { font-size: 18px; color: var(--g300); transition: transform 0.2s, color 0.2s; }\r\n.hero-nav-item:hover .hero-nav-arrow { transform: translateX(3px); }\r\n.hero-nav-item.silver:hover .hero-nav-arrow { color: var(--silver); }\r\n.hero-nav-item.gold:hover .hero-nav-arrow { color: var(--gold); }\r\n.hero-nav-item.platinum:hover .hero-nav-arrow { color: var(--red); }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n TRUST BAR\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.trust-bar {\r\n border-top: 1px solid var(--g200); border-bottom: 1px solid var(--g200);\r\n background: var(--g50); padding: 32px 0;\r\n}\r\n.trust-bar .container { display: flex; justify-content: center; align-items: center; gap: 48px; flex-wrap: wrap; }\r\n.trust-item { text-align: center; min-width: 100px; }\r\n.trust-number { font-size: 28px; font-weight: 700; color: var(--dark); line-height: 1; }\r\n.trust-label { font-size: 12px; color: var(--g500); margin-top: 5px; line-height: 1.3; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n PROBLEM \/ INTRO\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.intro-section { padding: 90px 0; }\r\n.intro-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 64px; align-items: center; }\r\n.intro-text h2 { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; margin-bottom: 18px; }\r\n.intro-text h2 em { font-style: italic; color: var(--red); }\r\n.intro-text p { font-size: 15px; color: var(--g700); line-height: 1.72; margin-bottom: 16px; }\r\n.intro-cards { display: flex; flex-direction: column; gap: 14px; }\r\n.intro-card { border-radius: 12px; padding: 22px 24px; }\r\n.intro-card.bad { background: #FFF8F8; border: 1px solid #FDDEDE; }\r\n.intro-card.good { background: #F4FBF4; border: 1px solid #D8F0D8; }\r\n.intro-card-header { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; }\r\n.intro-card-icon {\r\n width: 36px; height: 36px; border-radius: 8px;\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.intro-card.bad .intro-card-icon { background: #FEE8E8; }\r\n.intro-card.good .intro-card-icon { background: #E2F5E2; }\r\n.intro-card-title { font-size: 15px; font-weight: 700; }\r\n.intro-card.bad .intro-card-title { color: var(--red-dark); }\r\n.intro-card.good .intro-card-title { color: #1D6B2A; }\r\n.intro-card-items { display: flex; flex-direction: column; gap: 6px; }\r\n.intro-card-item { display: flex; align-items: center; gap: 8px; font-size: 13.5px; }\r\n.intro-card.bad .intro-card-item { color: #8B3040; }\r\n.intro-card.good .intro-card-item { color: #2D5F35; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n EDITION DETAIL SECTION\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.edition-section {\r\n padding: 100px 0;\r\n position: relative;\r\n overflow: hidden;\r\n}\r\n.edition-section.silver-bg { background: var(--g50); }\r\n.edition-section.gold-bg { background: var(--white); }\r\n.edition-section.platinum-bg { background: var(--dark); color: var(--white); }\r\n\r\n.edition-header {\r\n position: relative;\r\n margin-bottom: 60px;\r\n padding-top: 24px;\r\n}\r\n.edition-kicker {\r\n display: flex; align-items: center; gap: 14px;\r\n margin-bottom: 18px;\r\n}\r\n.edition-kicker-tag {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase;\r\n letter-spacing: 0.12em; padding: 6px 14px; border-radius: 30px;\r\n}\r\n.silver .edition-kicker-tag { background: var(--silver-soft); color: var(--silver-dark); }\r\n.gold .edition-kicker-tag { background: var(--gold-soft); color: var(--gold-dark); }\r\n.platinum .edition-kicker-tag { background: rgba(200,16,46,0.15); color: #FF7A8A; }\r\n.edition-kicker-dots { display: flex; gap: 5px; }\r\n.edition-kicker-dots span {\r\n width: 8px; height: 8px; border-radius: 50%;\r\n background: var(--g300);\r\n}\r\n.silver .edition-kicker-dots span:nth-child(1) { background: var(--silver); }\r\n.gold .edition-kicker-dots span:nth-child(1), .gold .edition-kicker-dots span:nth-child(2) { background: var(--gold); }\r\n.platinum .edition-kicker-dots span { background: var(--red); }\r\n.platinum .edition-kicker-dots span:nth-child(3) { background: var(--red); }\r\n\r\n.edition-name {\r\n font-size: 72px; font-weight: 700; line-height: 1; letter-spacing: -0.03em;\r\n margin-bottom: 16px;\r\n}\r\n.silver .edition-name { color: var(--silver-dark); }\r\n.gold .edition-name { color: var(--gold-dark); }\r\n.platinum .edition-name { color: var(--white); }\r\n.edition-name em {\r\n font-style: italic; font-weight: 400;\r\n}\r\n.silver .edition-name em { color: var(--silver); }\r\n.gold .edition-name em { color: var(--gold); }\r\n.platinum .edition-name em { color: var(--red); }\r\n\r\n.edition-tagline {\r\n font-size: 20px; font-weight: 500; line-height: 1.45; max-width: 720px;\r\n margin-bottom: 10px;\r\n}\r\n.silver .edition-tagline, .gold .edition-tagline { color: var(--g700); }\r\n.platinum .edition-tagline { color: rgba(255,255,255,0.75); }\r\n\r\n.edition-meta {\r\n display: flex; gap: 28px; margin-top: 24px; flex-wrap: wrap;\r\n font-size: 13px;\r\n}\r\n.edition-meta-item {\r\n display: flex; align-items: center; gap: 8px;\r\n}\r\n.silver .edition-meta-item { color: var(--g500); }\r\n.gold .edition-meta-item { color: var(--g500); }\r\n.platinum .edition-meta-item { color: rgba(255,255,255,0.55); }\r\n.edition-meta-item strong {\r\n font-weight: 700;\r\n}\r\n.silver .edition-meta-item strong { color: var(--silver-dark); }\r\n.gold .edition-meta-item strong { color: var(--gold-dark); }\r\n.platinum .edition-meta-item strong { color: var(--white); }\r\n\r\n.edition-overview {\r\n display: grid; grid-template-columns: 2fr 1fr; gap: 40px;\r\n padding: 32px; border-radius: 16px;\r\n margin-bottom: 56px;\r\n}\r\n.silver .edition-overview { background: var(--white); border: 1px solid var(--g200); }\r\n.gold .edition-overview { background: var(--g50); border: 1px solid var(--g200); }\r\n.platinum .edition-overview { background: rgba(255,255,255,0.05); border: 1px solid rgba(255,255,255,0.08); }\r\n\r\n.edition-overview-main p {\r\n font-size: 15.5px; line-height: 1.75;\r\n}\r\n.silver .edition-overview-main p, .gold .edition-overview-main p { color: var(--g700); }\r\n.platinum .edition-overview-main p { color: rgba(255,255,255,0.7); }\r\n\r\n.edition-overview-stats { display: flex; flex-direction: column; gap: 20px; }\r\n.edition-stat-label {\r\n font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em;\r\n}\r\n.silver .edition-stat-label, .gold .edition-stat-label { color: var(--g500); }\r\n.platinum .edition-stat-label { color: rgba(255,255,255,0.5); }\r\n.edition-stat-value { font-size: 15px; font-weight: 600; margin-top: 4px; }\r\n.platinum .edition-stat-value { color: var(--white); }\r\n\r\n.edition-subsection { margin-bottom: 64px; }\r\n.edition-subsection:last-child { margin-bottom: 0; }\r\n.edition-subsection-label {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.12em;\r\n margin-bottom: 12px;\r\n}\r\n.silver .edition-subsection-label { color: var(--silver); }\r\n.gold .edition-subsection-label { color: var(--gold); }\r\n.platinum .edition-subsection-label { color: var(--red); }\r\n\r\n.edition-subsection h3 {\r\n font-size: 28px; font-weight: 700; line-height: 1.2; letter-spacing: -0.01em;\r\n margin-bottom: 18px;\r\n}\r\n.platinum .edition-subsection h3 { color: var(--white); }\r\n.edition-subsection > p {\r\n font-size: 15px; line-height: 1.72; max-width: 780px; margin-bottom: 28px;\r\n}\r\n.silver .edition-subsection > p, .gold .edition-subsection > p { color: var(--g700); }\r\n.platinum .edition-subsection > p { color: rgba(255,255,255,0.65); }\r\n\r\n.leistung-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; }\r\n.leistung-card {\r\n padding: 26px 26px; border-radius: 12px; border: 1px solid transparent;\r\n transition: border-color 0.25s, box-shadow 0.25s;\r\n}\r\n.silver .leistung-card { background: var(--white); border-color: var(--g200); }\r\n.silver .leistung-card:hover { border-color: var(--silver); box-shadow: 0 4px 20px rgba(120,131,143,0.1); }\r\n.gold .leistung-card { background: var(--g50); border-color: var(--g200); }\r\n.gold .leistung-card:hover { border-color: var(--gold); box-shadow: 0 4px 20px rgba(197,160,39,0.12); }\r\n.platinum .leistung-card { background: rgba(255,255,255,0.04); border-color: rgba(255,255,255,0.08); }\r\n.platinum .leistung-card:hover { border-color: rgba(200,16,46,0.4); background: rgba(255,255,255,0.07); }\r\n\r\n.leistung-card-head { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }\r\n.leistung-icon {\r\n width: 36px; height: 36px; border-radius: 8px;\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.silver .leistung-icon { background: var(--silver-soft); }\r\n.gold .leistung-icon { background: var(--gold-soft); }\r\n.platinum .leistung-icon { background: rgba(200,16,46,0.12); }\r\n.leistung-icon svg { width: 18px; height: 18px; }\r\n.silver .leistung-icon svg { stroke: var(--silver); }\r\n.gold .leistung-icon svg { stroke: var(--gold); }\r\n.platinum .leistung-icon svg { stroke: var(--red); }\r\n\r\n.leistung-card h4 { font-size: 16px; font-weight: 700; line-height: 1.3; }\r\n.platinum .leistung-card h4 { color: var(--white); }\r\n.leistung-card p {\r\n font-size: 13.5px; line-height: 1.65; margin-bottom: 0;\r\n}\r\n.silver .leistung-card p, .gold .leistung-card p { color: var(--g700); }\r\n.platinum .leistung-card p { color: rgba(255,255,255,0.65); }\r\n\r\n.leistung-detail-list {\r\n list-style: none; margin-top: 14px; padding: 0;\r\n}\r\n.leistung-detail-list li {\r\n display: flex; gap: 8px; padding: 4px 0;\r\n font-size: 12.5px; line-height: 1.5;\r\n}\r\n.silver .leistung-detail-list li { color: var(--g700); }\r\n.gold .leistung-detail-list li { color: var(--g700); }\r\n.platinum .leistung-detail-list li { color: rgba(255,255,255,0.55); }\r\n.leistung-detail-list li::before {\r\n content: \"\u2014\"; flex-shrink: 0; width: 12px;\r\n}\r\n.silver .leistung-detail-list li::before { color: var(--silver); }\r\n.gold .leistung-detail-list li::before { color: var(--gold); }\r\n.platinum .leistung-detail-list li::before { color: var(--red); }\r\n\r\n.highlight-block {\r\n border-radius: 14px; padding: 32px 36px;\r\n margin-bottom: 40px;\r\n display: grid; grid-template-columns: 1fr 1fr; gap: 40px; align-items: center;\r\n}\r\n.silver .highlight-block { background: var(--white); border: 1px solid var(--g200); border-left: 4px solid var(--silver); }\r\n.gold .highlight-block { background: var(--white); border: 1px solid var(--g200); border-left: 4px solid var(--gold); }\r\n.platinum .highlight-block { background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08); border-left: 4px solid var(--red); }\r\n.highlight-block h4 { font-size: 20px; font-weight: 700; margin-bottom: 10px; }\r\n.platinum .highlight-block h4 { color: var(--white); }\r\n.highlight-block p {\r\n font-size: 14px; line-height: 1.7; margin-bottom: 10px;\r\n}\r\n.silver .highlight-block p, .gold .highlight-block p { color: var(--g700); }\r\n.platinum .highlight-block p { color: rgba(255,255,255,0.65); }\r\n.highlight-stats { display: grid; grid-template-columns: repeat(2, 1fr); gap: 18px; }\r\n.highlight-stat { }\r\n.highlight-stat-num { font-size: 28px; font-weight: 700; line-height: 1; }\r\n.silver .highlight-stat-num { color: var(--silver-dark); }\r\n.gold .highlight-stat-num { color: var(--gold-dark); }\r\n.platinum .highlight-stat-num { color: var(--red); }\r\n.highlight-stat-label { font-size: 12px; margin-top: 4px; }\r\n.silver .highlight-stat-label, .gold .highlight-stat-label { color: var(--g500); }\r\n.platinum .highlight-stat-label { color: rgba(255,255,255,0.5); }\r\n\r\n.usecase-block {\r\n padding: 32px; border-radius: 14px;\r\n display: grid; grid-template-columns: 0.8fr 1.2fr; gap: 36px;\r\n}\r\n.silver .usecase-block { background: var(--white); border: 1px solid var(--g200); }\r\n.gold .usecase-block { background: var(--g50); border: 1px solid var(--g200); }\r\n.platinum .usecase-block { background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08); }\r\n.usecase-label {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em;\r\n margin-bottom: 12px;\r\n}\r\n.silver .usecase-label { color: var(--silver); }\r\n.gold .usecase-label { color: var(--gold); }\r\n.platinum .usecase-label { color: var(--red); }\r\n.usecase-block h4 { font-size: 22px; font-weight: 700; line-height: 1.25; }\r\n.platinum .usecase-block h4 { color: var(--white); }\r\n.usecase-list { list-style: none; padding: 0; }\r\n.usecase-list li {\r\n display: flex; gap: 12px; padding: 10px 0;\r\n font-size: 14px; line-height: 1.55;\r\n border-bottom: 1px solid var(--g200);\r\n}\r\n.platinum .usecase-list li { border-bottom-color: rgba(255,255,255,0.08); color: rgba(255,255,255,0.7); }\r\n.usecase-list li:last-child { border-bottom: none; }\r\n.usecase-list li svg { flex-shrink: 0; margin-top: 2px; }\r\n\r\n.edition-cta {\r\n margin-top: 56px;\r\n padding: 36px 40px; border-radius: 14px;\r\n display: flex; align-items: center; justify-content: space-between; gap: 36px;\r\n}\r\n.silver .edition-cta { background: var(--silver); color: var(--white); }\r\n.gold .edition-cta { background: var(--gold); color: var(--white); }\r\n.platinum .edition-cta { background: var(--red); color: var(--white); }\r\n.edition-cta-text h5 { font-size: 20px; font-weight: 700; margin-bottom: 6px; color: var(--white); }\r\n.edition-cta-text p { font-size: 14px; color: rgba(255,255,255,0.85); margin: 0; }\r\n.edition-cta .btn {\r\n background: var(--white); color: var(--dark);\r\n}\r\n.silver .edition-cta .btn { color: var(--silver-dark); }\r\n.gold .edition-cta .btn { color: var(--gold-dark); }\r\n.platinum .edition-cta .btn { color: var(--red); }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n COMPARISON TABLE\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.comparison-section { padding: 90px 0; background: var(--g50); }\r\n.comparison-section .section-header { text-align: center; max-width: 620px; margin: 0 auto 48px; }\r\n.comparison-wrap { overflow-x: auto; }\r\n.comparison-table {\r\n width: 100%; border-collapse: separate; border-spacing: 0;\r\n background: var(--white); border-radius: 14px; overflow: hidden;\r\n box-shadow: 0 1px 8px rgba(0,0,0,0.04);\r\n}\r\n.comparison-table thead th {\r\n padding: 20px 22px; font-size: 13px; font-weight: 700;\r\n text-align: center; border-bottom: 2px solid var(--g200);\r\n}\r\n.comparison-table thead th:first-child { text-align: left; width: 42%; color: var(--g700); }\r\n.comparison-table thead th.col-silver { color: var(--silver); }\r\n.comparison-table thead th.col-gold { color: var(--gold); }\r\n.comparison-table thead th.col-platinum { color: var(--red); }\r\n.comparison-table tbody td {\r\n padding: 13px 22px; font-size: 13.5px; text-align: center;\r\n}\r\n.comparison-table tbody td:first-child { text-align: left; font-weight: 500; color: #333; }\r\n.comparison-table tbody tr:nth-child(even) { background: #FCFCFC; }\r\n.comparison-table tbody tr:not(:last-child) td { border-bottom: 1px solid #F0F0F0; }\r\n.check-yes { color: var(--red); font-weight: 700; font-size: 17px; }\r\n.check-no { color: #DDD; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n CTA \/ CONTACT\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.cta-section { padding: 90px 0; }\r\n.cta-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 56px; align-items: start; }\r\n.cta-text h2 { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; margin-bottom: 16px; }\r\n.cta-text h2 em { font-style: italic; color: var(--red); }\r\n.cta-text > p { font-size: 15px; color: var(--g700); line-height: 1.72; margin-bottom: 28px; }\r\n.cta-trust-list { display: flex; flex-direction: column; gap: 14px; }\r\n.cta-trust-item { display: flex; align-items: center; gap: 12px; font-size: 14px; color: var(--g700); }\r\n.cta-trust-icon {\r\n width: 34px; height: 34px; border-radius: 50%; background: var(--red-soft);\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.cta-trust-icon svg { width: 16px; height: 16px; }\r\n.form-card {\r\n background: var(--g50); border: 1px solid var(--g200); border-radius: 14px;\r\n padding: 36px 32px;\r\n}\r\n.form-card h3 { font-size: 19px; font-weight: 700; margin-bottom: 4px; }\r\n.form-card .form-sub { font-size: 13px; color: var(--g500); margin-bottom: 24px; }\r\n.form-card .form-sub code {\r\n background: #E8E8E8; padding: 2px 7px; border-radius: 4px; font-size: 12px;\r\n}\r\n\/* Fluent Forms inside form-card: ensure readable text (override any inherited light colors) *\/\r\n.form-card .fluentform label,\r\n.form-card .fluentform .ff-el-input--label label,\r\n.form-card .fluentform .ff-el-form-check-label { color: var(--dark) !important; }\r\n.form-card .fluentform input[type=\"text\"],\r\n.form-card .fluentform input[type=\"email\"],\r\n.form-card .fluentform input[type=\"tel\"],\r\n.form-card .fluentform select,\r\n.form-card .fluentform textarea {\r\n color: var(--dark) !important;\r\n background: var(--white) !important;\r\n}\r\n.form-card .fluentform input::placeholder,\r\n.form-card .fluentform textarea::placeholder { color: var(--g400) !important; opacity: 1; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n FAQ\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.faq-section { padding: 90px 0; background: var(--g50); }\r\n.faq-section .section-header { text-align: center; max-width: 620px; margin: 0 auto 56px; }\r\n.faq-list {\r\n max-width: 820px; margin: 0 auto;\r\n display: flex; flex-direction: column; gap: 12px;\r\n}\r\n.faq-item {\r\n background: var(--white); border: 1px solid var(--g200); border-radius: 12px;\r\n overflow: hidden; transition: border-color 0.2s, box-shadow 0.2s;\r\n}\r\n.faq-item:hover { border-color: var(--g300); }\r\n.faq-item[open] {\r\n border-color: rgba(200,16,46,0.2);\r\n box-shadow: 0 2px 16px rgba(0,0,0,0.04);\r\n}\r\n.faq-item summary {\r\n padding: 22px 26px; cursor: pointer;\r\n font-size: 16px; font-weight: 600; color: var(--dark);\r\n display: flex; align-items: center; justify-content: space-between; gap: 20px;\r\n list-style: none; user-select: none;\r\n transition: color 0.2s;\r\n}\r\n.faq-item summary::-webkit-details-marker { display: none; }\r\n.faq-item summary::after {\r\n content: \"+\"; font-size: 24px; font-weight: 400; color: var(--red);\r\n line-height: 1; flex-shrink: 0; transition: transform 0.25s;\r\n}\r\n.faq-item[open] summary::after { transform: rotate(45deg); }\r\n.faq-item .faq-answer {\r\n padding: 0 26px 22px;\r\n font-size: 14.5px; color: var(--g700); line-height: 1.72;\r\n}\r\n.faq-item .faq-answer p { margin-bottom: 12px; }\r\n.faq-item .faq-answer p:last-child { margin-bottom: 0; }\r\n.faq-item .faq-answer a { color: #cf2031; font-weight: 700; }\r\n.faq-item .faq-answer a:hover { text-decoration: underline; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n FOOTER CTA\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.footer-cta { background: var(--dark); padding: 52px 0; text-align: center; }\r\n.footer-cta h2 { font-size: 26px; font-weight: 700; color: var(--white); margin-bottom: 10px; }\r\n.footer-cta h2 em { font-style: italic; color: var(--red); }\r\n.footer-cta p { font-size: 14px; color: rgba(255,255,255,0.45); margin-bottom: 24px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n RESPONSIVE\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n@media (max-width: 960px) {\r\n .hero-grid, .intro-grid, .cta-grid, .edition-overview, .highlight-block, .usecase-block {\r\n grid-template-columns: 1fr;\r\n }\r\n .hero h1 { font-size: 34px; }\r\n .edition-name { font-size: 50px; }\r\n .edition-tagline { font-size: 17px; }\r\n .leistung-grid { grid-template-columns: 1fr; }\r\n .trust-bar .container { gap: 28px; }\r\n .form-row { grid-template-columns: 1fr; }\r\n .section-title { font-size: 28px; }\r\n .edition-cta { flex-direction: column; align-items: flex-start; text-align: left; }\r\n .highlight-stats { grid-template-columns: 1fr 1fr; }\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n\r\n\r\n\r\n<section class=\"hero\">\r\n <div class=\"hero-dots\"><\/div>\r\n <div class=\"hero-glow\"><\/div>\r\n <div class=\"container\">\r\n <div class=\"hero-grid\">\r\n <div>\r\n <div class=\"hero-badge\">\r\n <span class=\"hero-badge-dot\"><\/span>\r\n Broadcom Partner of the Year 2025\r\n <\/div>\r\n <h1>Tricise Service <em>Tiers<\/em><br>for Automic Automation<\/h1>\r\n <p class=\"hero-sub\">The <strong>Tricise Service Tiers<\/strong> give every Tricise Automic customer in the DACH region a clearly defined service model \u2014 from licensing through daily operations to fully-managed SaaS in the EU cloud. One partner across the entire Automic lifecycle.<\/p>\r\n <div class=\"hero-ctas\">\r\n <a href=\"#kontakt\" class=\"btn btn-red\">\r\n Schedule a consultation\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <a href=\"#vergleich\" class=\"btn btn-outline\">Compare tiers<\/a>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero-nav\">\r\n <div class=\"hero-nav-label\">Jump to<\/div>\r\n <div class=\"hero-nav-list\">\r\n <a href=\"#silver\" class=\"hero-nav-item silver\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Silver Edition<\/div>\r\n <div class=\"hero-nav-sub\">Standard from Q3 2026<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"#gold\" class=\"hero-nav-item gold\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Gold Edition<\/div>\r\n <div class=\"hero-nav-sub\">We run your Automic<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"#platinum\" class=\"hero-nav-item platinum\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Platinum Edition<\/div>\r\n <div class=\"hero-nav-sub\">Full SaaS in EU cloud<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"trust-bar\">\r\n <div class=\"container\">\r\n <div class=\"trust-item\"><div class=\"trust-number\">25+<\/div><div class=\"trust-label\">Years of experience<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">730+<\/div><div class=\"trust-label\">Clients across Europe<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">350+<\/div><div class=\"trust-label\">Automic installations<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">1,600+<\/div><div class=\"trust-label\">Support cases \/ year<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">24\/7<\/div><div class=\"trust-label\">L1 product support<\/div><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"intro-section\">\r\n <div class=\"container\">\r\n <div class=\"intro-grid\">\r\n <div class=\"intro-text\">\r\n <span class=\"section-label\">Why the Tricise Service Tiers?<\/span>\r\n <h2>A license alone doesn't deliver <em>stable operations<\/em><\/h2>\r\n <p>Automic Automation is powerful \u2014 but the operational complexity keeps growing: support gaps, end-of-service versions, manual object transports, and know-how stuck with individuals are the typical failure modes. Without dedicated expertise, the operational risk far exceeds the license cost.<\/p>\r\n <p>That's why we built the <strong>Tricise Service Tiers<\/strong> \u2014 to bundle support, tooling, training, and operations under one structured model. The Tricise Service Tiers replace fragmented add-ons with three clearly defined editions: Silver, Gold, and Platinum. One partner across the full Automic lifecycle.<\/p>\r\n <p style=\"font-size: 14px; color: var(--g500); margin-top: 8px;\">\u2192 Live walkthrough & Q&A: <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\">Tricise Service Tiers Webinar on 16 June 2026<\/a> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">G\u00fcnther Flamm<\/a> & <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">Dierk Senholdt<\/a>.<\/p>\r\n <\/div>\r\n <div class=\"intro-cards\">\r\n <div class=\"intro-card bad\">\r\n <div class=\"intro-card-header\">\r\n <div class=\"intro-card-icon\">\r\n <svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#C8102E\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M10.29 3.86L1.82 18a2 2 0 001.71 3h16.94a2 2 0 001.71-3L13.71 3.86a2 2 0 00-3.42 0z\"\/><\/svg>\r\n <\/div>\r\n <span class=\"intro-card-title\">Without a partner<\/span>\r\n <\/div>\r\n <div class=\"intro-card-items\">\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> No support contact for problems<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> Support gaps for EOS versions<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> No fixed point of contact<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> Know-how locked into individuals<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"intro-card good\">\r\n <div class=\"intro-card-header\">\r\n <div class=\"intro-card-icon\">\r\n <svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#2D8C3C\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg>\r\n <\/div>\r\n <span class=\"intro-card-title\">With Tricise<\/span>\r\n <\/div>\r\n <div class=\"intro-card-items\">\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> 24\/7 support incl. escalation management<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Advanced Support beyond End-of-Service<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Fixed Single Point of Contact<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> 3C Release Manager & Action-Packs included<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Tricise University \u2014 training included<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section silver silver-bg\" id=\"silver\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 01 \u00b7 Standard<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Silver <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">The new Tricise standard \u2014 automatically included from Q3 2026 for every Automic license customer in the DACH region, at no extra cost.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Availability: <strong>Standard for all DACH customers<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>Effective: <strong>from Q3 2026 (1 July 2026)<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u20ac <span>Price: <strong>Included with the license<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Silver Edition is the entry level of the <strong>Tricise Service Tiers<\/strong> \u2014 included at no extra cost for every Tricise Automic customer in the DACH region from Q3 2026 onward. It creates a solid foundation for operating your <a href=\"https:\/\/www.broadcom.com\/products\/automation\/dataops\/automic-automation\" target=\"_blank\" rel=\"noopener noreferrer\">Broadcom Automic<\/a> environment: 24\/7 Level 1 product support, structured incident and escalation management, a Single Point of Contact who knows your environment, Advanced Support for the most recent major version that went EOS, plus Tricise's own tools (3C Release Manager Light Edition, Automic Action-Packs) and a Tricise University Flat \u00b7 Tier 0 account with 1 user \u2014 self-study and instructor-led courses included.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">DACH customers with their own ops team<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Core focus<\/div><div class=\"edition-stat-value\">Support \u00b7 Tooling \u00b7 Training<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Response<\/div><div class=\"edition-stat-value\">24\/7 availability<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 Support & Incident Management<\/span>\r\n <h3>Single Point of Contact for everything Automic<\/h3>\r\n <p>As a Silver customer, you get one dedicated contact at Tricise for automation questions and incidents \u2014 no anonymous hotline, no ticket ping-pong. The team is available 24\/7 and handles communication with Broadcom engineering as well as escalation management for complex software issues.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 00-4-4H5a4 4 0 00-4 4v2M9 11a4 4 0 100-8 4 4 0 000 8z\"\/><\/svg><\/div>\r\n <h4>Single Point of Contact<\/h4>\r\n <\/div>\r\n <p>A fixed contact at Tricise who knows your environment \u2014 on every call, on every ticket.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>24\/7 product support (L1)<\/h4>\r\n <\/div>\r\n <p>L1 availability around the clock with structured incident management. Every ticket is picked up, classified, and routed to resolution.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M8 2v4M16 2v4M3 10h18\"\/><\/svg><\/div>\r\n <h4>Incident & ticket management<\/h4>\r\n <\/div>\r\n <p>A structured incident process with a dedicated ticketing system. Full transparency on status, SLA, and history \u2014 accessible to you and your team at any time.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"\/><\/svg><\/div>\r\n <h4>Escalation management<\/h4>\r\n <\/div>\r\n <p>For complex software issues, direct escalation to Broadcom engineering. As a strategic partner, we have a direct line to the product team \u2014 no queues.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 Advanced Support<\/span>\r\n <h3>Support where Broadcom stops<\/h3>\r\n <p>End-of-Service versions are a reality in many environments. Instead of leaving you on your own, the Silver Edition includes genuine <strong>Advanced Support EOS<\/strong> \u2014 covering the <strong>most recent major version that went EOS<\/strong>. So you stay protected even during upgrade cycles.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>What Advanced Support actually means<\/h4>\r\n <p><strong>End of Maintenance:<\/strong> No code changes or bug fixes from the vendor, but support is still provided. <strong>End of Support (EOS):<\/strong> Vendor support ends \u2014 the product is officially end-of-life.<\/p>\r\n <p><strong>Tricise Advanced Support keeps going:<\/strong> Root-cause analysis by our L1 team for the most recent major version that went EOS. The goal: get the system operational again \u2014 through existing hotfixes or workarounds.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">EOS<\/div><div class=\"highlight-stat-label\">Most recent major version that went EOS<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">24\/7<\/div><div class=\"highlight-stat-label\">L1 support<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1,600+<\/div><div class=\"highlight-stat-label\">Cases per year<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">350+<\/div><div class=\"highlight-stat-label\">Installations<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Root-cause analysis for the most recent major version that went EOS<\/li>\r\n <li>Existing hotfixes and workarounds are made available \u2014 without guarantees of new fixes<\/li>\r\n <li>No development of fixes for EOS versions \u2014 bug resolution exclusively in maintained engine versions<\/li>\r\n <li>Stay protected during upgrade cycles without being forced into rushed migrations<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 Tricise tools (included)<\/span>\r\n <h3>Transparency & productivity through proprietary tools<\/h3>\r\n <p>Silver customers get free access to tools developed by Tricise for Automic. These tools go beyond the standard Automic feature set and close well-known gaps in day-to-day operations.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg><\/div>\r\n <h4><a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\" style=\"color: inherit;\">3C Release Manager Light Edition<\/a><\/h4>\r\n <\/div>\r\n <p>The lightweight variant of the 3C Release Manager with core functions for object management and deployment.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Core object management and deployment functions<\/li>\r\n <li>Diff function for objects, workflows and environments (DEV \u2194 PROD)<\/li>\r\n <li>Automated and scheduled snapshots<\/li>\r\n <li>Full traceability for compliance and audit requirements<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M4 19.5A2.5 2.5 0 016.5 17H20M6.5 2H20v20H6.5A2.5 2.5 0 014 19.5v-15A2.5 2.5 0 016.5 2z\"\/><\/svg><\/div>\r\n <h4>Tricise Automic Action-Packs<\/h4>\r\n <\/div>\r\n <p>Ready-made workflow building blocks for Automic \u2014 directly available as a download.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Automation Forecast<\/li>\r\n <li>Automation Utility (DB maintenance)<\/li>\r\n <li>Automation CLI (object management via Java API)<\/li>\r\n <li>Automation Office 365 (SharePoint)<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Tricise University<\/span>\r\n <h3>Certified training for your team<\/h3>\r\n <p><a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University<\/a> is the leading platform for training and certification in Automic Automation. As Broadcom's largest official partner, we offer both self-study and instructor-led courses \u2014 developed by certified experts and based on real customer scenarios.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>Tricise University Flat \u00b7 Tier 0<\/h4>\r\n <p>Silver includes a <strong>Tricise University Flat \u00b7 Tier 0<\/strong> account: <strong>1 user<\/strong> with access to self-study and instructor-led courses.<\/p>\r\n <p>All courses are on-demand, fully self-study capable, and include a certified final exam with a personal certificate.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1<\/div><div class=\"highlight-stat-label\">User included<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">Tier 0<\/div><div class=\"highlight-stat-label\">Flat rate level<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u221e<\/div><div class=\"highlight-stat-label\">On-demand access<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u2713<\/div><div class=\"highlight-stat-label\">Self-study + ILT<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Self-study and instructor-led courses included<\/li>\r\n <li>Chapter-based structure with videos, exercises, and knowledge checks<\/li>\r\n <li>Access to course updates during the full duration<\/li>\r\n <li>Real-world scenarios instead of pure theory<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Who is Silver for?<\/span>\r\n <h3>When you operate Automic in-house<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Silver<\/div>\r\n <h4>An in-house ops team with standard requirements and support needs<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You operate Automic yourself<\/strong> and need a reliable support foundation with escalation paths into Broadcom \u2014 at no extra cost.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your team has Automic know-how<\/strong> but wants structured support for complex incidents and a Single Point of Contact.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Compliance & audit readiness matter<\/strong> \u2014 the 3C Release Manager Light Edition gives you the required transparency.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You invest in upskilling<\/strong> your internal team \u2014 including Tricise University Flat \u00b7 Tier 0 access.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to dive deeper into Silver Edition?<\/h5>\r\n <p>Free, no-obligation consultation \u2014 we'll show you which features are most relevant for your environment.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section gold gold-bg\" id=\"gold\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 02 \u00b7 Managed operations<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Gold <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">We run your Automic. Tricise takes over administration and monitoring on your infrastructure \u2014 proactive operations, agent management, and database optimization.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Level: <strong>Managed operations (AMS)<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>Coverage: <strong>Mon\u2013Fri, 8 AM\u20135 PM CET\/CEST<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u2713 <span>Includes: <strong>all Silver services<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Gold Edition is the managed operations level of the <strong>Tricise Service Tiers<\/strong>. It builds on Silver and adds full operations by Tricise experts: within the Tricise Service Tiers, Gold is the first level where Tricise actively takes over <strong>AMS Infrastructure<\/strong> \u2014 administration, monitoring, agent management, and database optimization of your Automic infrastructure \u2014 during business hours. Gold also adds a one-off <strong>Automic Health-Check<\/strong> and raises learning access to <a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University Flat \u00b7 Tier 1<\/a> with 5 users. Three AMS add-ons are bookable on top: the <strong>AMS Infrastructure 24\/7 extension<\/strong>, <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring), and <strong>AMS Design Services<\/strong>. The <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager<\/a> stays at Light Edition in Gold \u2014 the full Release Manager is reserved for Platinum.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">Organizations without a dedicated ops team<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Core focus<\/div><div class=\"edition-stat-value\">Administration \u00b7 Monitoring \u00b7 Health-Check<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Extensible<\/div><div class=\"edition-stat-value\">Three AMS add-ons bookable<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 The centerpiece<\/span>\r\n <h3>Administration & monitoring of your Automic infrastructure<\/h3>\r\n <p>Tricise actively takes over administration and monitoring of the Automic infrastructure during operating hours <strong>Monday\u2013Friday, 8 AM\u20135 PM (CET\/CEST)<\/strong>. Proactive monitoring, agent management, and database optimization \u2014 your platform runs the way an internal ops team would run it.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><\/svg><\/div>\r\n <h4>Proactive infrastructure monitoring<\/h4>\r\n <\/div>\r\n <p>Proactive monitoring of all relevant server and system processes \u2014 you hear about issues before they reach your operations.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 00.33 1.82l.06.06a2 2 0 010 2.83 2 2 0 01-2.83 0l-.06-.06a1.65 1.65 0 00-1.82-.33 1.65 1.65 0 00-1 1.51V21a2 2 0 01-2 2 2 2 0 01-2-2v-.09A1.65 1.65 0 009 19.4a1.65 1.65 0 00-1.82.33l-.06.06a2 2 0 01-2.83 0 2 2 0 010-2.83l.06-.06a1.65 1.65 0 00.33-1.82 1.65 1.65 0 00-1.51-1H3a2 2 0 01-2-2 2 2 0 012-2h.09A1.65 1.65 0 004.6 9a1.65 1.65 0 00-.33-1.82l-.06-.06a2 2 0 010-2.83 2 2 0 012.83 0l.06.06a1.65 1.65 0 001.82.33H9a1.65 1.65 0 001-1.51V3a2 2 0 012-2 2 2 0 012 2v.09a1.65 1.65 0 001 1.51 1.65 1.65 0 001.82-.33l.06-.06a2 2 0 012.83 0 2 2 0 010 2.83l-.06.06a1.65 1.65 0 00-.33 1.82V9a1.65 1.65 0 001.51 1H21a2 2 0 012 2 2 2 0 01-2 2h-.09a1.65 1.65 0 00-1.51 1z\"\/><\/svg><\/div>\r\n <h4>Agent management<\/h4>\r\n <\/div>\r\n <p>Installation, configuration, and lifecycle management of agents \u2014 including patch and version management across your entire agent landscape.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M21 12c0 1.66-4 3-9 3s-9-1.34-9-3M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/><\/svg><\/div>\r\n <h4>Database optimization<\/h4>\r\n <\/div>\r\n <p>Monitoring and optimization of database performance as well as regular reorganization of the Automic database.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/><\/svg><\/div>\r\n <h4>Coverage: Mon\u2013Fri 8 AM\u20135 PM<\/h4>\r\n <\/div>\r\n <p>The included scope of AMS Infrastructure in Gold. For round-the-clock coverage, the <strong>AMS Infrastructure 24\/7 extension<\/strong> can be booked on top (see Section 02 below) \u2014 or move to Platinum, where 24\/7 is included by default.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 AMS extensions available as add-ons<\/span>\r\n <h3>Three AMS add-ons \u2014 optionally bookable on top of Gold<\/h3>\r\n <p>Beyond the included <strong>AMS Infrastructure<\/strong> scope (Mon\u2013Fri 8 AM\u20135 PM), three AMS add-ons can be booked on top in Gold. Silver has no AMS foundation, so AMS add-ons are not available there. In Platinum, the AMS Infrastructure 24\/7 extension is already included \u2014 the other two add-ons remain bookable.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/><\/svg><\/div>\r\n <h4>AMS Infrastructure 24\/7 extension <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>Extends the included AMS Infrastructure scope from business hours (Mon\u2013Fri 8 AM\u20135 PM) to <strong>24\/7 coverage<\/strong> \u2014 the same level of technical platform care that is included by default in Platinum.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>AMS Operations & Monitoring <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p><strong>Functional job monitoring.<\/strong> Tricise watches the business jobs running in Automic \u2014 not the technical server \/ database layer (that's AMS Infrastructure). When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 3h18v18H3z\"\/><path d=\"M9 3v18M3 9h18\"\/><\/svg><\/div>\r\n <h4>AMS Design Services <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>On-demand workflow design and implementation by certified Tricise experts. Build out new automations without internal capacity constraints.<\/p>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li><strong>AMS Infrastructure 24\/7 extension<\/strong>: optionally bookable in Gold (already included by default in Platinum)<\/li>\r\n <li><strong>AMS Operations & Monitoring<\/strong>: optionally bookable in Gold and Platinum<\/li>\r\n <li><strong>AMS Design Services<\/strong>: optionally bookable in Gold and Platinum<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 One-off Automic Health-Check<\/span>\r\n <h3>A complete look at the state of your environment<\/h3>\r\n <p>A <strong>one-off Automic Health-Check<\/strong> is included with Gold: a comprehensive system analysis of your Automic environment, delivered with a written report and concrete recommendations on performance, stability, and configuration hygiene.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>System analysis, report, recommendations<\/h4>\r\n <p>The Health-Check is a structured engagement: our team analyzes engine, database, agents, and configuration, then delivers a written report with prioritized findings.<\/p>\r\n <p>Included as a one-off deliverable in Gold \u2014 exclusive to this tier within the Tricise Service Tiers.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1\u00d7<\/div><div class=\"highlight-stat-label\">One-off engagement<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">Gold<\/div><div class=\"highlight-stat-label\">Exclusive to this tier<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">PDF<\/div><div class=\"highlight-stat-label\">Written report<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u2713<\/div><div class=\"highlight-stat-label\">Recommendations<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Comprehensive system analysis covering engine, database, agents, and configuration<\/li>\r\n <li>Written report with concrete findings and prioritized recommendations<\/li>\r\n <li>Focus on performance, stability, and configuration hygiene<\/li>\r\n <li>One-off engagement, included as part of the Gold tier<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Next-level training<\/span>\r\n <h3>Tricise University Flat \u00b7 Tier 1 (5 users)<\/h3>\r\n <p>Gold raises learning access to <strong>Tricise University Flat \u00b7 Tier 1<\/strong> \u2014 <strong>5 users with unrestricted access<\/strong> to the complete training curriculum, including self-study and instructor-led formats.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>5 users with full access to all eLearning courses across all paths (Operations, Administration, Scripting, User)<\/li>\r\n <li>Participation in instructor-led training sessions<\/li>\r\n <li>Certifications and personal completion certificates<\/li>\r\n <li>Access to course updates throughout the subscription<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Tooling (carried over from Silver)<\/span>\r\n <h3>3C Release Manager Light Edition<\/h3>\r\n <p>The <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager Light Edition<\/a> is included with Gold \u2014 the same scope as in Silver. The <strong>full<\/strong> 3C Release Manager (including recursive transports with deep scan, mass changes via script, personalized transports, optional Git\/Bitbucket integration, and the SaaS\/on-prem deployment option) is reserved for the Platinum tier.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Core object management and deployment functions<\/li>\r\n <li>Diff function for objects, workflows and environments (DEV \u2194 PROD)<\/li>\r\n <li>Automated and scheduled snapshots<\/li>\r\n <li>Full traceability for compliance and audit requirements<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">06 \u2014 Who is Gold for?<\/span>\r\n <h3>When Automic is business-critical<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Gold<\/div>\r\n <h4>Organizations that want to free up their in-house team from day-to-day platform operations<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Automic runs business-critical workloads<\/strong> and you want Tricise specialists handling administration and monitoring of the infrastructure.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want to free up your in-house team<\/strong> from day-to-day platform operations to focus on automation logic and value delivery.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want a one-off Health-Check<\/strong> \u2014 a structured outside view of your Automic environment with prioritized recommendations.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your infrastructure stays on-premise<\/strong> but you want to share operational responsibility \u2014 without giving up control.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to explore Gold Edition in detail?<\/h5>\r\n <p>In a workshop, we'll show you exactly what managed operations could look like for your specific environment.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section platinum platinum-bg\" id=\"platinum\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 03 \u00b7 Full SaaS in EU<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Platinum <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">Automic as a fully managed SaaS in the European cloud \u2014 Kubernetes-based, two EU data centers, 99.95% availability. Tricise as your service partner.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Hosting: <strong>Kubernetes platform \u00b7 2 EU data centers<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>SLA: <strong>99.95% availability<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u2713 <span>Includes: <strong>all Gold services<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Platinum Edition is the premium level of the <strong>Tricise Service Tiers<\/strong> \u2014 Automic delivered as a fully managed SaaS in the European cloud, with Tricise as your service partner. It includes everything from Gold (except the one-off Health-Check, which is exclusive to Gold) and runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability and zero on-premises infrastructure on your side. Platinum upgrades <strong>AMS Infrastructure to 24\/7<\/strong>, adds the <strong>full 3C Release Manager<\/strong> (available as SaaS or on-premise \u2014 your choice), and includes <a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University Flat \u00b7 Tier 2<\/a> with 15 users. <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring) and <strong>AMS Design Services<\/strong> remain bookable as add-ons \u2014 same as in Gold.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">Cloud-first strategies<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Infrastructure<\/div><div class=\"edition-stat-value\">Kubernetes \u00b7 2 EU data centers<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">AMS Infrastructure<\/div><div class=\"edition-stat-value\">24\/7 included by default<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 Automic as SaaS<\/span>\r\n <h3>Fully cloud-operated \u2014 Kubernetes-based, EU only<\/h3>\r\n <p>Automic Automation runs on a <strong><a href=\"https:\/\/kubernetes.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kubernetes<\/a>-based platform across two EU data centers<\/strong> with <strong>99.95% availability<\/strong> \u2014 and zero on-premises infrastructure on your side. The result: enterprise-grade uptime and performance with predictable costs and no infrastructure overhead.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>Enterprise-grade infrastructure<\/h4>\r\n <p>Built on a managed Kubernetes platform with two EU data centers for redundancy and high availability. Tricise handles operations, updates, monitoring, and scaling around it.<\/p>\r\n <p>Predictable costs, no on-prem infrastructure, no version management overhead, no patching cycles on your side.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">99.95%<\/div><div class=\"highlight-stat-label\">Availability<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">2\u00d7<\/div><div class=\"highlight-stat-label\">EU data centers<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">K8s<\/div><div class=\"highlight-stat-label\">Kubernetes-based<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">0<\/div><div class=\"highlight-stat-label\">On-prem infra<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Kubernetes-based managed platform with built-in redundancy<\/li>\r\n <li>Two EU data centers with automated failover<\/li>\r\n <li>Enterprise-grade uptime and performance with predictable costs<\/li>\r\n <li>No on-premises infrastructure on your side<\/li>\r\n <li>Tricise handles service and escalation around the platform<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 Full 3C Release Manager<\/span>\r\n <h3>The full Release Manager \u2014 SaaS or on-premise<\/h3>\r\n <p>Platinum upgrades the deployment toolchain to the full <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager<\/a> \u2014 the complete feature set, available as <strong>SaaS<\/strong> or as an <strong>on-premise installation<\/strong> in your environment.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 9l9-7 9 7v11a2 2 0 01-2 2H5a2 2 0 01-2-2z\"\/><path d=\"M9 22V12h6v10\"\/><\/svg><\/div>\r\n <h4>Transport<\/h4>\r\n <\/div>\r\n <p>Fewer deployment errors \u2014 no copy-paste, no forgotten dependencies. Structured, repeatable deployments.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Recursive transport with deep scan<\/li>\r\n <li>Mass changes via script<\/li>\r\n <li>Personalized transports per user<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M23 4v6h-6M1 20v-6h6\"\/><path d=\"M3.51 9a9 9 0 0114.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0020.49 15\"\/><\/svg><\/div>\r\n <h4>Snapshots & Diff<\/h4>\r\n <\/div>\r\n <p>Rollback without panic. Return to the last stable state and see exactly what changed \u2014 at a glance.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Incremental snapshots (manual & scheduled)<\/li>\r\n <li>Diff across whole environments<\/li>\r\n <li>Source for deployment packages<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n <h4>Governance<\/h4>\r\n <\/div>\r\n <p>Audit evidence at the push of a button. Four-eyes principle and a complete history \u2014 pass audits without manually assembling evidence.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Role-based access & multi-tenancy<\/li>\r\n <li>Audit log for all actions<\/li>\r\n <li>Optional Git \/ Bitbucket integration<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4l3 2\"\/><\/svg><\/div>\r\n <h4>SaaS or on-premise<\/h4>\r\n <\/div>\r\n <p>Two hosting options \u2014 your choice. Available as SaaS hosted by Tricise, or as an on-premise installation in your own environment.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 AMS roles in Platinum<\/span>\r\n <h3>AMS Infrastructure 24\/7 \u2014 included by default<\/h3>\r\n <p>In Platinum, <strong>AMS Infrastructure is delivered 24\/7<\/strong> (vs. Mon\u2013Fri in Gold) \u2014 administration and monitoring of the technical platform around the clock. The two functional AMS roles \u2014 <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring) and <strong>AMS Design Services<\/strong> \u2014 remain bookable as add-ons on top of Platinum.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><\/svg><\/div>\r\n <h4>AMS Infrastructure \u2014 24\/7 <span style=\"font-size: 11px; font-weight: 600; color: var(--red); background: rgba(200,16,46,0.15); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Included<\/span><\/h4>\r\n <\/div>\r\n <p>Administration and technical monitoring of the Automic platform around the clock \u2014 engine, database, agents. Not constrained to business hours.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>AMS Operations & Monitoring <span style=\"font-size: 11px; font-weight: 600; color: #FF7A8A; background: rgba(200,16,46,0.08); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p><strong>Functional job monitoring.<\/strong> Tricise watches the business jobs running in Automic \u2014 not the technical layer. When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up. Bookable as an add-on, same as in Gold.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 3h18v18H3z\"\/><path d=\"M9 3v18M3 9h18\"\/><\/svg><\/div>\r\n <h4>AMS Design Services <span style=\"font-size: 11px; font-weight: 600; color: #FF7A8A; background: rgba(200,16,46,0.08); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>Workflow design and implementation by certified Tricise experts \u2014 optionally bookable on top of Platinum.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Knowledge empowerment<\/span>\r\n <h3>Tricise University Flat \u00b7 Tier 2 (15 users)<\/h3>\r\n <p>Platinum includes <strong>Tricise University Flat \u00b7 Tier 2<\/strong> with <strong>15 users with unrestricted access<\/strong> \u2014 self-study and instructor-led training across the complete curriculum.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>15 users with full access to all learning modules across all paths<\/li>\r\n <li>Self-study and instructor-led courses included<\/li>\r\n <li>Certifications and personal completion certificates<\/li>\r\n <li>Continuous access to all labs and updates<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Who is Platinum for?<\/span>\r\n <h3>When cloud is your future<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Platinum<\/div>\r\n <h4>Organizations that want to leave the infrastructure question behind entirely<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your IT strategy is cloud-first<\/strong> \u2014 no servers, no databases, no patching cycles on your side.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want enterprise-grade availability<\/strong> \u2014 99.95% uptime across two EU data centers, with predictable costs.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You need the full 3C Release Manager<\/strong> \u2014 recursive transports, mass changes, personalized transports, Git integration, multi-tenancy.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want one partner end-to-end<\/strong> \u2014 Tricise runs the platform as SaaS in the EU cloud and handles service and escalation around it.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to discuss Platinum Edition & SaaS migration?<\/h5>\r\n <p>We plan your journey to the EU cloud together \u2014 architecture, migration, operations.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"comparison-section\" id=\"vergleich\">\r\n <div class=\"container\">\r\n <div class=\"section-header\">\r\n <span class=\"section-label\">Comparison<\/span>\r\n <h2 class=\"section-title\">All <em>Tricise Service Tiers<\/em> at a glance<\/h2>\r\n <\/div>\r\n <div class=\"comparison-wrap\">\r\n <table class=\"comparison-table\">\r\n <thead>\r\n <tr>\r\n <th>Service<\/th>\r\n <th class=\"col-silver\">Silver<\/th>\r\n <th class=\"col-gold\">Gold<\/th>\r\n <th class=\"col-platinum\">Platinum<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">Support & foundation<\/td><\/tr>\r\n <tr><td>L1 product support (24\/7)<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Incident & escalation management<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Single Point of Contact<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Advanced Support for EOS versions<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">Tools & training<\/td><\/tr>\r\n <tr><td>3C Release Manager<\/td><td>Light<\/td><td>Light<\/td><td>Full (SaaS or on-prem)<\/td><\/tr>\r\n <tr><td>Tricise Automic Action-Packs<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Tricise University Flat<\/td><td>Tier 0 \u00b7 1 user<\/td><td>Tier 1 \u00b7 5 users<\/td><td>Tier 2 \u00b7 15 users<\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">AMS roles \u2014 included scope<\/td><\/tr>\r\n <tr><td>AMS Infrastructure (admin, monitoring, agent & DB management)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td>Mon\u2013Fri 8 AM\u20135 PM <span style=\"display: block; font-size: 11px; color: var(--gold-dark); font-weight: 600; margin-top: 2px;\">+ 24\/7 Bookable<\/span><\/td><td>24\/7 included<\/td><\/tr>\r\n <tr><td>AMS Operations & Monitoring (functional job monitoring)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span style=\"color: var(--gold-dark); font-weight: 600;\">Bookable<\/span><\/td><td><span style=\"color: var(--red); font-weight: 600;\">Bookable<\/span><\/td><\/tr>\r\n <tr><td>AMS Design Services (workflow design, implementation)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span style=\"color: var(--gold-dark); font-weight: 600;\">Bookable<\/span><\/td><td><span style=\"color: var(--red); font-weight: 600;\">Bookable<\/span><\/td><\/tr>\r\n <tr><td colspan=\"4\" style=\"background: #FAFAFA; font-size: 12px; color: var(--g500); padding: 10px 22px; text-align: left; font-style: italic;\">\u2192 In Gold, three AMS add-ons are <strong style=\"color: var(--g700);\">optionally bookable<\/strong>: the AMS Infrastructure 24\/7 extension (already included by default in Platinum), AMS Operations & Monitoring, and AMS Design Services. Silver has no AMS foundation and therefore no AMS add-ons.<\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">One-off engagements<\/td><\/tr>\r\n <tr><td>Automic Health-Check (one-off)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-no\">\u2014<\/span><\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">SaaS (Cloud EU)<\/td><\/tr>\r\n <tr><td>Automic as managed SaaS \u00b7 Kubernetes platform \u00b7 2\u00d7 EU data centers \u00b7 99.95% availability \u00b7 no on-prem infrastructure required<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"webinar-banner\" style=\"padding: 60px 0; background: var(--white); border-bottom: 1px solid var(--g200);\">\r\n <div class=\"container\">\r\n <div style=\"background: linear-gradient(135deg, var(--dark) 0%, #2D2D2D 100%); border-radius: 16px; padding: 48px 56px; display: grid; grid-template-columns: 1.5fr 1fr; gap: 40px; align-items: center; color: var(--white); position: relative; overflow: hidden;\">\r\n <div style=\"position: absolute; top: -50px; right: -50px; width: 250px; height: 250px; background: radial-gradient(circle, rgba(200,16,46,0.18) 0%, transparent 70%); pointer-events: none;\"><\/div>\r\n <div style=\"position: relative; z-index: 1;\">\r\n <span style=\"display: inline-block; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.12em; color: var(--red); background: rgba(200,16,46,0.15); padding: 6px 14px; border-radius: 30px; margin-bottom: 16px;\">Live Webinar \u00b7 16 June 2026<\/span>\r\n <h2 style=\"font-size: 28px; font-weight: 700; line-height: 1.2; letter-spacing: -0.015em; margin-bottom: 12px; color: var(--white);\">The <em style=\"font-style: italic; color: var(--red);\">Tricise Service Tiers<\/em> \u2014 live walkthrough & Q&A<\/h2>\r\n <p style=\"font-size: 15px; color: rgba(255,255,255,0.7); line-height: 1.7; margin-bottom: 20px; max-width: 560px;\">45 minutes on the <strong style=\"color: var(--white);\">Tricise Service Tiers<\/strong> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: var(--white); font-weight: 700; text-decoration: underline;\">G\u00fcnther Flamm<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: var(--white); font-weight: 700; text-decoration: underline;\">Dierk Senholdt<\/a>: what changes in <strong style=\"color: var(--white);\">Q3 2026<\/strong>, how the three tiers differ in practice, and which operating model fits your Automic environment. Live Q&A included.<\/p>\r\n <div style=\"display: flex; gap: 24px; flex-wrap: wrap; font-size: 13px; color: rgba(255,255,255,0.55);\">\r\n <div>\ud83d\udcc5 <span style=\"color: var(--white); font-weight: 600;\">16 June 2026<\/span><\/div>\r\n <div>\ud83d\udd50 <span style=\"color: var(--white); font-weight: 600;\">1:00 PM CEST<\/span><\/div>\r\n <div>\u23f1 <span style=\"color: var(--white); font-weight: 600;\">45 minutes incl. Q&A<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <div style=\"position: relative; z-index: 1; text-align: center;\">\r\n <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-red\" style=\"font-size: 15px; padding: 16px 32px;\">\r\n Register for the webinar\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <p style=\"font-size: 12px; color: rgba(255,255,255,0.45); margin-top: 14px;\">Free \u00b7 No registration fee<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"faq-section\" id=\"faq\">\r\n <div class=\"container\">\r\n <div class=\"section-header\">\r\n <span class=\"section-label\">Frequently asked questions<\/span>\r\n <h2 class=\"section-title\">What people <em>ask us<\/em><\/h2>\r\n <p class=\"section-sub\">Quick answers to the questions we hear most often about the Tricise Service Tiers for Automic Automation.<\/p>\r\n <\/div>\r\n <div class=\"faq-list\">\r\n\r\n <details class=\"faq-item\" open>\r\n <summary>What are the Tricise Service Tiers for Automic Automation?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The Tricise Service Tiers are three service models for Broadcom Automic Automation in the DACH region \u2014 Silver, Gold, and Platinum. Each tier builds on the previous one and addresses a different operational reality, from baseline 24\/7 support through fully managed operations to complete SaaS in the EU cloud.<\/p>\r\n <p><strong>Silver<\/strong> is the new standard automatically included for every Tricise Automic customer in the DACH region from Q3 2026 \u2014 a support-and-tools foundation with no AMS layer. <strong>Gold<\/strong> adds <strong>AMS Infrastructure<\/strong> (administration and monitoring of your Automic infrastructure) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST, plus a one-off Health-Check, with three AMS add-ons optionally bookable on top. <strong>Platinum<\/strong> adds full SaaS hosting on a Kubernetes platform across two EU data centers with 99.95% availability, AMS Infrastructure upgraded to 24\/7 by default, and the full 3C Release Manager.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What is the difference between Silver, Gold, and Platinum Edition?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p><strong>Silver Edition<\/strong> \u2014 the baseline included with every Tricise Automic license in the DACH region: 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Tricise Automic Action-Packs, and Tricise University Flat \u00b7 Tier 0 (1 user). <strong>Silver has no AMS layer<\/strong> \u2014 AMS roles cannot be booked on top of Silver.<\/p>\r\n <p><strong>Gold Edition<\/strong> \u2014 everything from Silver, plus <strong>AMS Infrastructure<\/strong> Mon\u2013Fri 8 AM\u20135 PM CET\/CEST (administration, monitoring, agent & DB management), a one-off Automic Health-Check, and Tricise University Flat \u00b7 Tier 1 (5 users). Three AMS add-ons are optionally bookable: the <strong>AMS Infrastructure 24\/7 extension<\/strong>, <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring), and <strong>AMS Design Services<\/strong>. The 3C Release Manager stays at Light Edition in Gold.<\/p>\r\n <p><strong>Platinum Edition<\/strong> \u2014 everything from Gold (except the one-off Health-Check, which is exclusive to Gold), plus Automic as fully managed SaaS on a Kubernetes platform across two EU data centers with 99.95% availability, <strong>AMS Infrastructure upgraded to 24\/7<\/strong> by default, the full 3C Release Manager (available as SaaS or on-premise), and Tricise University Flat \u00b7 Tier 2 (15 users). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>When does Silver Edition become available?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Silver Edition is automatically included for every Tricise Automic customer in the DACH region from <strong>Q3 2026 (1 July 2026)<\/strong> onward \u2014 at no additional cost. Existing customers receive the new service foundation automatically with their next renewal cycle.<\/p>\r\n <p>No opt-in required, no separate contract, no extra invoicing.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What does Advanced Support for End-of-Service (EOS) versions cover?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Advanced Support extends coverage beyond Broadcom's official End-of-Service \u2014 covering the <strong>most recent major version that went EOS<\/strong>. Instead of forcing an upgrade, Tricise continues to analyze issues, provide existing hotfixes, and develop workarounds for that version.<\/p>\r\n <p>New fixes aren't developed for EOS versions \u2014 those are made available in maintained engine versions \u2014 but existing hotfixes are deployed and workarounds are built on request. This lets you stay protected even during upgrade cycles.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What is the 3C Release Manager for Automic, and which tier gets which version?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The 3C Release Manager is a Tricise-developed tool that extends the standard Automic transport toolkit with capabilities production teams actually need: recursive transports with deep scan, mass changes via script, personalized transports per user, diff comparisons across whole environments, incremental snapshots (manual and scheduled), role-based access and multi-tenancy, an audit log for all actions, and optional GitHub\/Bitbucket integration.<\/p>\r\n <p><strong>Silver and Gold<\/strong> include the <strong>Light Edition<\/strong> with core functions for object management and deployment. <strong>Platinum<\/strong> includes the <strong>full 3C Release Manager<\/strong> \u2014 available as SaaS or as an on-premise installation in your environment.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Where is Automic SaaS (Platinum Edition) hosted?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Platinum runs Automic Automation on a <strong>Kubernetes-based platform across two EU data centers<\/strong> with <strong>99.95% availability<\/strong> \u2014 and zero on-premises infrastructure on your side. Tricise handles operations, updates, monitoring, and scaling around it.<\/p>\r\n <p>The result: enterprise-grade uptime and performance with predictable costs and no infrastructure overhead.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Can I upgrade between tiers later?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Yes. The tiers are designed to build on each other \u2014 you can upgrade from Silver to Gold, or Gold to Platinum, at any time based on evolving operational needs. The transition between tiers is incremental \u2014 no migration project, no platform change, just an extension of the partnership.<\/p>\r\n <p>A common path is to start with Silver from Q3 2026, evaluate operational load over a few months, and upgrade to Gold or Platinum once it becomes clear where the team's time should actually go.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What does the Tricise University Flat include in each tier?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The Tricise University Flat provides annual access to the complete Automic training portfolio: self-study and instructor-led courses across all learning paths (Operations, Administration, Scripting, User), certifications, and course updates.<\/p>\r\n <p><strong>Silver<\/strong> includes <strong>Tier 0<\/strong> with 1 user. <strong>Gold<\/strong> includes <strong>Tier 1<\/strong> with 5 users (unrestricted access). <strong>Platinum<\/strong> includes <strong>Tier 2<\/strong> with 15 users (unrestricted access) \u2014 the highest training tier.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What are the three AMS roles, and which tier includes which?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Tricise structures its Application Managed Services (AMS) for Automic into <strong>three roles<\/strong>:<\/p>\r\n <p><strong>1. AMS Infrastructure<\/strong> \u2014 administration and technical monitoring of the platform: engine, database, agents. <strong>Included in Gold<\/strong> (Mon\u2013Fri 8 AM\u20135 PM CET\/CEST) and <strong>Platinum<\/strong> (24\/7). Not available in Silver. <em>In Gold, a 24\/7 extension is bookable as an add-on to upgrade coverage to round-the-clock.<\/em><\/p>\r\n <p><strong>2. AMS Operations & Monitoring<\/strong> \u2014 <strong>functional job monitoring<\/strong>. Tricise watches the business jobs running in Automic, not the technical layer. When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up. <strong>Optionally bookable as an add-on in Gold and Platinum<\/strong>. Not available in Silver.<\/p>\r\n <p><strong>3. AMS Design Services<\/strong> \u2014 workflow design and implementation by certified Tricise experts. <strong>Optionally bookable as an add-on in Gold and Platinum<\/strong>. Not available in Silver.<\/p>\r\n <p style=\"margin-top: 14px;\">Silver is a support-and-tools foundation \u2014 it doesn't include any AMS layer, and AMS add-ons are therefore not bookable on top of Silver. To access AMS, customers move to Gold or Platinum.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Is the Health-Check included in Platinum as well?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The one-off Automic Health-Check is <strong>exclusive to the Gold tier<\/strong>. Platinum doesn't repeat the Health-Check because Tricise already operates the Automic platform end-to-end as SaaS \u2014 continuous monitoring, updates, and platform care are part of the service by default, making a standalone Health-Check engagement redundant.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Who is Tricise?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Tricise is Europe's largest Broadcom Automic partner with 25+ years of experience, 730+ customers, 350+ Automic installations under management, and more than 1,600 support cases handled per year. We operate across Germany, Austria, Switzerland, Italy, France, Spain, and Portugal.<\/p>\r\n <p>In 2025, Tricise was named <strong>Broadcom Partner of the Year<\/strong> across five categories: Automation, EMEA, GEO, Largest Deal, and Highest Performer.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>How do I get started?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The fastest way is a free, no-obligation <a href=\"#kontakt\">consultation<\/a> \u2014 30 minutes, personal, with a dedicated Automic expert. We'll review your current setup, discuss your operational goals, and recommend the tier (or combination) that best matches your situation.<\/p>\r\n <p>If you'd rather start with a group session, join our live webinar on <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\">16 June 2026<\/a>: 45 minutes walkthrough of the <strong>Tricise Service Tiers<\/strong> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">G\u00fcnther Flamm<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">Dierk Senholdt<\/a>, including Q&A.<\/p>\r\n <p>No sales pressure. Just a clear picture of what's possible.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"cta-section\" id=\"kontakt\">\r\n <div class=\"container\">\r\n <div class=\"cta-grid\">\r\n <div class=\"cta-text\">\r\n <span class=\"section-label\">Contact<\/span>\r\n <h2>Let's <em>talk<\/em><\/h2>\r\n <p>Whether you're an existing Tricise Automic customer in the DACH region curious about the new Silver level of the <strong>Tricise Service Tiers<\/strong>, considering the Gold managed operations model, or planning to move to SaaS with Platinum \u2014 we're happy to advise you, no strings attached.<\/p>\r\n <div class=\"cta-trust-list\">\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg><\/div>\r\n Free, no-obligation consultation\r\n <\/div>\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 2v20M2 12h20\"\/><\/svg><\/div>\r\n A dedicated point of contact\r\n <\/div>\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n Response within 24 hours\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"form-card\">\r\n <h3>Request a consultation<\/h3>\r\n <p class=\"form-sub\">Tell us about your environment \u2014 we'll get back to you within 24 hours.<\/p>\r\n <div class='fluentform ff-default fluentform_wrapper_40 ffs_default_wrap'><form data-form_id=\"40\" id=\"fluentform_40\" class=\"frm-fluent-form fluent_form_40 ff-el-form-top ff_form_instance_40_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_40_1\" method=\"POST\" ><fieldset style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Landing Page - Service Tiers<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='15107' \/><input type=\"hidden\" id=\"_fluentform_40_fluentformnonce\" name=\"_fluentform_40_fluentformnonce\" value=\"40fe6b14d4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/15107\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_names_first_name_' id='label_ff_40_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_40_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_names_last_name_' id='label_ff_40_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_40_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50.02%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_40_input_text' id='label_ff_40_input_text' aria-label=\"Company\">Company<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Company\" data-name=\"input_text\" id=\"ff_40_input_text\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 49.98%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_40_email' id='label_ff_40_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_40_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_description' id='label_ff_40_description' aria-label=\"Your Comment\">Your Comment<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_40_description\" name=\"description\" id=\"ff_40_description\" class=\"ff-el-form-control\" placeholder=\"Comment\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='I consent to have this website store my submitted information so they can respond to my inquiry' class='ff-el-form-check-label ff_tc_label' for=gdpr-agreement_c8f61f607a351e9c68983cebffe6ed89><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_c8f61f607a351e9c68983cebffe6ed89\" value='on' aria-invalid='false' aria-required=true><\/span> <div class='ff_t_c'>I consent to have this website store my submitted information so they can respond to my inquiry<\/div><\/label><\/div><\/div><div class='ff-el-group ff-text-center ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\" aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_40_errors' class='ff-errors-in-stack ff_form_instance_40_1 ff-form-loading_errors ff_form_instance_40_1_errors'><\/div><\/div> <script type=\"text\/javascript\">\n window.fluent_form_ff_form_instance_40_1 = {\"id\":\"40\",\"ajaxUrl\":\"https:\\\/\\\/tricise.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_40_1\",\"form_id_selector\":\"fluentform_40\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n <\/script>\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"footer-cta\">\r\n <div class=\"container\">\r\n <h2>Ready to explore the <em>Tricise Service Tiers?<\/em><\/h2>\r\n <p>30 minutes. No strings attached. Personal.<\/p>\r\n <a href=\"#kontakt\" class=\"btn btn-red\">Book your consultation\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <\/div>\r\n<\/section>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tricise Service Tiers for Automic Automation | Silver, Gold, Platinum Broadcom Partner of the Year 2025 Tricise Service Tiersfor Automic […]<\/p>\n","protected":false},"author":59,"featured_media":0,"parent":15116,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15107","page","type-page","status-publish","hentry"],"acf":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/comments?post=15107"}],"version-history":[{"count":3,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107\/revisions"}],"predecessor-version":[{"id":16825,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107\/revisions\/16825"}],"up":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15116"}],"wp:attachment":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/media?parent=15107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t

\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nTricise Service Tiers for Automic Automation | Silver, Gold, Platinum<\/title>\r\n<meta name=\"description\" content=\"Three Tricise Service Tiers for Broadcom Automic Automation in the DACH region. Silver (24\/7 support standard, from 1 July 2026), Gold (managed operations), Platinum (SaaS in EU cloud). From Europe's largest Broadcom partner.\">\r\n<meta name=\"keywords\" content=\"Automic Automation, Tricise Service Tiers, Broadcom Automic, Automic SaaS, AMS, Automic Support, Tricise, Automic Cloud, 3C Release Manager, Automic End-of-Service, DACH\">\r\n<meta name=\"author\" content=\"Tricise\">\r\n<meta name=\"robots\" content=\"index, follow\">\r\n<link rel=\"canonical\" href=\"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\">\r\n\r\n\r\n<meta property=\"og:type\" content=\"website\">\r\n<meta property=\"og:title\" content=\"Tricise Service Tiers for Automic Automation\">\r\n<meta property=\"og:description\" content=\"Three clearly tiered service models for Broadcom Automic in DACH \u2014 from 24\/7 support and managed operations to full SaaS in the EU cloud.\">\r\n<meta property=\"og:url\" content=\"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\">\r\n<meta property=\"og:site_name\" content=\"Tricise\">\r\n<meta property=\"og:locale\" content=\"en_US\">\r\n\r\n\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"Tricise Service Tiers for Automic Automation\">\r\n<meta name=\"twitter:description\" content=\"Silver, Gold, Platinum \u2014 three Tricise Service Tiers for Broadcom Automic Automation in the DACH region.\">\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,wght@0,400;0,500;0,600;0,700;1,400;1,500&display=swap\" rel=\"stylesheet\">\r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"Service\",\r\n \"@id\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#service\",\r\n \"name\": \"Tricise Service Tiers for Automic Automation\",\r\n \"alternateName\": \"Tricise Automic Service Tiers\",\r\n \"serviceType\": \"Managed Service for Broadcom Automic Automation\",\r\n \"category\": \"IT Managed Services\",\r\n \"description\": \"Three service tiers for every Tricise Automic customer in the DACH region \u2014 Silver as the new standard from 1 July 2026, Gold for managed operations, and Platinum as fully managed SaaS in the EU cloud.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/\",\r\n \"provider\": {\r\n \"@type\": \"Organization\",\r\n \"@id\": \"https:\/\/tricise.com\/#organization\",\r\n \"name\": \"Tricise\",\r\n \"url\": \"https:\/\/tricise.com\",\r\n \"logo\": \"https:\/\/tricise.com\/wp-content\/uploads\/tricise-logo.png\",\r\n \"description\": \"Europe's largest Broadcom Automic partner. Broadcom Partner of the Year 2025.\",\r\n \"award\": [\r\n \"Broadcom Partner of the Year 2025 \u2013 Automation\",\r\n \"Broadcom Partner of the Year 2025 \u2013 EMEA\",\r\n \"Broadcom Partner of the Year 2025 \u2013 GEO\",\r\n \"Broadcom Partner of the Year 2025 \u2013 Largest Deal\",\r\n \"Broadcom Partner of the Year 2025 \u2013 Highest Performer\"\r\n ],\r\n \"sameAs\": [\r\n \"https:\/\/www.linkedin.com\/company\/tricise\/\"\r\n ]\r\n },\r\n \"brand\": {\r\n \"@type\": \"Brand\",\r\n \"name\": \"Tricise\"\r\n },\r\n \"areaServed\": [\r\n { \"@type\": \"Country\", \"name\": \"Germany\" },\r\n { \"@type\": \"Country\", \"name\": \"Austria\" },\r\n { \"@type\": \"Country\", \"name\": \"Switzerland\" }\r\n ],\r\n \"audience\": {\r\n \"@type\": \"BusinessAudience\",\r\n \"audienceType\": \"Tricise Automic license customers in the DACH region\"\r\n },\r\n \"hasOfferCatalog\": {\r\n \"@type\": \"OfferCatalog\",\r\n \"name\": \"Tricise Service Tiers\",\r\n \"itemListElement\": [\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Silver Edition\",\r\n \"category\": \"Standard\",\r\n \"availabilityStarts\": \"2026-07-01\",\r\n \"description\": \"The new Tricise standard for every Automic license customer in the DACH region \u2014 automatically included from Q3 2026 at no extra cost. Includes 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Tricise Automic Action-Packs, and Tricise University Flat \u00b7 Tier 0 (1 user). Silver has no AMS layer; AMS roles are not bookable on top of Silver.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#silver\",\r\n \"priceSpecification\": {\r\n \"@type\": \"PriceSpecification\",\r\n \"price\": \"0\",\r\n \"priceCurrency\": \"EUR\",\r\n \"description\": \"Included with the Automic license at no extra cost\"\r\n },\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Silver\",\r\n \"serviceType\": \"Standard 24\/7 product support\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\r\n \"opens\": \"00:00\",\r\n \"closes\": \"23:59\",\r\n \"description\": \"24\/7 Level 1 product support\"\r\n }\r\n }\r\n },\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Gold Edition\",\r\n \"category\": \"Managed operations\",\r\n \"description\": \"Managed operations on top of Silver. Tricise takes over AMS Infrastructure (administration, monitoring, agent & database management) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST. Includes the 3C Release Manager Light Edition, a one-off Automic Health-Check, and Tricise University Flat \u00b7 Tier 1 (5 users). Three AMS add-ons are optionally bookable on top: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring (functional job monitoring), and AMS Design Services.\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#gold\",\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Gold\",\r\n \"serviceType\": \"Application Managed Services (AMS) for Automic Automation\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\"],\r\n \"opens\": \"08:00\",\r\n \"closes\": \"17:00\",\r\n \"description\": \"AMS Infrastructure service Mon\u2013Fri 8 AM\u20135 PM CET\/CEST (three AMS add-ons bookable on top: 24\/7 extension, AMS Operations & Monitoring, AMS Design Services)\"\r\n }\r\n }\r\n },\r\n {\r\n \"@type\": \"Offer\",\r\n \"name\": \"Platinum Edition\",\r\n \"category\": \"Full SaaS in EU cloud\",\r\n \"description\": \"Automic as a fully managed SaaS in the European cloud. Includes everything from Gold (except the one-off Health-Check, which is exclusive to Gold) and runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability. AMS Infrastructure runs 24\/7. AMS Operations & Monitoring (functional job monitoring) and AMS Design Services remain bookable as add-ons \u2014 same model as in Gold. Full 3C Release Manager (SaaS or on-prem). Tricise University Flat \u00b7 Tier 2 (15 users).\",\r\n \"url\": \"https:\/\/tricise.com\/lpa\/tricise-service-tiers-for-automic-DACH\/#platinum\",\r\n \"itemOffered\": {\r\n \"@type\": \"Service\",\r\n \"name\": \"Tricise Service Tier \u2014 Platinum\",\r\n \"serviceType\": \"Managed SaaS for Automic Automation in the EU cloud\",\r\n \"hoursAvailable\": {\r\n \"@type\": \"OpeningHoursSpecification\",\r\n \"dayOfWeek\": [\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\r\n \"opens\": \"00:00\",\r\n \"closes\": \"23:59\",\r\n \"description\": \"24\/7 AMS Infrastructure coverage included by default\"\r\n }\r\n }\r\n }\r\n ]\r\n },\r\n \"isRelatedTo\": {\r\n \"@type\": \"SoftwareApplication\",\r\n \"name\": \"Broadcom Automic Automation\",\r\n \"applicationCategory\": \"WorkloadAutomation\"\r\n }\r\n}\r\n<\/script>\r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"FAQPage\",\r\n \"mainEntity\": [\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What are the Tricise Service Tiers for Automic Automation?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise offers three service tiers for Broadcom Automic Automation in the DACH region: Silver (24\/7 L1 support standard, automatically included with every Tricise Automic license from Q3 2026 \u2014 no AMS layer), Gold (Silver plus AMS Infrastructure Mon\u2013Fri 8 AM\u20135 PM and a one-off Health-Check, with three AMS add-ons optionally bookable: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring, and AMS Design Services), and Platinum (Automic as a fully managed SaaS in the EU cloud with 99.95% availability, AMS Infrastructure 24\/7 included by default, and the full 3C Release Manager). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons in Platinum. AMS is not available in Silver.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is the difference between Silver, Gold, and Platinum Edition?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Silver is the standard support foundation for every Tricise Automic customer in the DACH region: 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Automic Action-Packs, and Tricise University Flat Tier 0 (1 user). Silver has no AMS layer and AMS roles are not bookable on top of Silver. Gold adds AMS Infrastructure (admin, monitoring, agent & DB management) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST, a one-off Automic Health-Check, and Tricise University Flat Tier 1 (5 users). Three AMS add-ons are optionally bookable in Gold: the AMS Infrastructure 24\/7 extension, AMS Operations & Monitoring (functional job monitoring), and AMS Design Services. The 3C Release Manager stays at Light Edition in Gold. Platinum adds full SaaS in the EU cloud: Automic on a Kubernetes platform across two EU data centers with 99.95% availability, AMS Infrastructure upgraded to 24\/7 by default, the full 3C Release Manager (SaaS or on-prem), and Tricise University Flat Tier 2 (15 users). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons in Platinum.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"When does Silver Edition become available?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Silver Edition is automatically included for every Tricise Automic customer in the DACH region from Q3 2026 (1 July 2026) onward \u2014 at no additional cost. Existing customers receive the new service foundation automatically with their next renewal cycle.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is Advanced Support for End-of-Service (EOS) versions?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Advanced Support extends coverage beyond Broadcom's official End-of-Service. Tricise continues to provide root-cause analysis, existing hotfixes, and workarounds for the most recent major version that went EOS. This lets customers operate older environments safely without forced upgrades.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is the 3C Release Manager for Automic?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"The 3C Release Manager is a Tricise-developed tool that extends the standard Automic transport toolkit. It provides recursive transports with deep scan, diff comparisons across whole environments, incremental snapshots, mass changes via script, personalized transports per user, role-based access, audit logging, and optional GitHub\/Bitbucket integration. Silver and Gold include the Light Edition with core functions for object management and deployment. Platinum includes the full 3C Release Manager \u2014 available as SaaS or on-premise.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Where is Automic SaaS (Platinum Edition) hosted?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Platinum Edition runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability. Tricise handles operations, updates, and monitoring.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Can I upgrade from Silver to Gold or Platinum later?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Yes. The tiers are designed to build on each other. You can upgrade from Silver to Gold or from Gold to Platinum at any time based on evolving requirements. The transition between tiers is incremental \u2014 no migration project, no platform change, just an extension of the partnership.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What are the three AMS roles, and which tier includes which?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise structures its Application Managed Services (AMS) for Automic into three roles. AMS Infrastructure (administration and technical monitoring of engine, database, agents) is included in Gold Mon\u2013Fri 8 AM\u20135 PM CET\/CEST and in Platinum 24\/7; not available in Silver. In Gold, a 24\/7 extension is optionally bookable as an add-on. AMS Operations & Monitoring is functional job monitoring \u2014 Tricise watches the business jobs running in Automic and responds when a critical job fails, runs late, or produces an unexpected result. It is optionally bookable as an add-on in Gold and Platinum; not available in Silver. AMS Design Services (workflow design and implementation) is optionally bookable as an add-on in Gold and Platinum; not available in Silver. Silver has no AMS layer.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Who is Tricise?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Tricise is Europe's largest Broadcom Automic partner with 25+ years of experience, 730+ customers, and 350+ Automic installations under management. Tricise was named Broadcom Partner of the Year 2025 across five categories: Automation, EMEA, GEO, Largest Deal, and Highest Performer.\"\r\n }\r\n }\r\n ]\r\n}\r\n<\/script>\r\n\r\n<style>\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n VARIABLES & RESET\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n:root {\r\n --red: #C8102E;\r\n --red-dark: #A00D24;\r\n --red-soft: rgba(200,16,46,0.06);\r\n --gold: #C5A027;\r\n --gold-dark: #9D7F1F;\r\n --gold-soft: rgba(197,160,39,0.06);\r\n --silver: #78838F;\r\n --silver-dark: #5A6670;\r\n --silver-soft: rgba(120,131,143,0.06);\r\n --dark: #1A1A1A;\r\n --g900: #2D2D2D;\r\n --g700: #555;\r\n --g500: #888;\r\n --g400: #AAA;\r\n --g300: #CCC;\r\n --g200: #E8E8E8;\r\n --g100: #F5F5F5;\r\n --g50: #FAFAFA;\r\n --white: #FFFFFF;\r\n --font: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\r\n --max-w: 1140px;\r\n --wide-w: 1240px;\r\n}\r\n*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }\r\nhtml { scroll-behavior: smooth; scroll-padding-top: 80px; }\r\nbody { font-family: var(--font); color: var(--dark); line-height: 1.6; background: var(--white); -webkit-font-smoothing: antialiased; }\r\na { text-decoration: none; transition: opacity 0.2s, color 0.2s; font-weight: 700; color: #cf2031; }\r\na:hover { opacity: 0.85; }\r\n\/* Buttons keep their own coloring (white-on-red \/ etc.) *\/\r\na.btn { color: inherit; }\r\n.btn-red, .btn-red:visited { color: #FFFFFF !important; }\r\n.btn-outline, .btn-outline:visited { color: var(--dark) !important; }\r\n\/* Hero nav cards: card layout, not text links \u2014 keep dark text *\/\r\n.hero-nav-item, .hero-nav-item:visited { color: var(--dark); }\r\n\/* FAQ summary anchors etc inherit; their own .faq-answer a rule below also points to #cf2031 *\/\r\n\/* Edition CTA buttons embedded in colored bars: keep tier color *\/\r\n.silver .edition-cta .btn, .silver .edition-cta .btn:visited { color: var(--silver-dark) !important; }\r\n.gold .edition-cta .btn, .gold .edition-cta .btn:visited { color: var(--gold-dark) !important; }\r\n.platinum .edition-cta .btn, .platinum .edition-cta .btn:visited { color: var(--red) !important; }\r\n\/* Footer CTA button keeps white-on-red *\/\r\n.footer-cta .btn-red, .footer-cta .btn-red:visited { color: #FFFFFF !important; }\r\n\/* Webinar banner: text links inside the dark banner are white; buttons keep their own colors *\/\r\n.webinar-banner a:not(.btn) { color: #FFFFFF !important; }\r\n\/* Platinum (dark) section: lighten inline link color slightly for legibility *\/\r\n.platinum-bg a:not(.btn) { color: #FF6B7A !important; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n LAYOUT\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.container { max-width: var(--max-w); margin: 0 auto; padding: 0 24px; width: 100%; }\r\n.container-wide { max-width: var(--wide-w); margin: 0 auto; padding: 0 24px; width: 100%; }\r\n.section-label {\r\n display: inline-block; font-size: 11px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.12em;\r\n color: var(--red); margin-bottom: 12px;\r\n}\r\n.section-title { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; }\r\n.section-title em { font-style: italic; color: var(--red); font-weight: 700; }\r\n.section-sub { font-size: 15px; color: var(--g700); line-height: 1.7; margin-top: 14px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n BUTTONS (buttons are links, but should not be auto-bolded by the global rule above)\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n padding: 14px 26px; border-radius: 6px; font-weight: 600;\r\n font-size: 14.5px; font-family: var(--font); cursor: pointer;\r\n border: none; transition: background 0.2s, transform 0.15s, border-color 0.2s;\r\n}\r\n.btn:hover { transform: translateY(-1px); }\r\n.btn-red { background: var(--red); color: var(--white); }\r\n.btn-red:hover { background: var(--red-dark); }\r\n.btn-outline { background: transparent; color: var(--dark); border: 1.5px solid var(--g200); }\r\n.btn-outline:hover { border-color: var(--g300); }\r\n.btn svg { width: 15px; height: 15px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n 1. HERO\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.hero { padding: 72px 0 68px; position: relative; overflow: hidden; }\r\n.hero-dots {\r\n position: absolute; bottom: 36px; right: 48px; width: 100px; height: 100px;\r\n background-image: radial-gradient(var(--red) 2px, transparent 2px);\r\n background-size: 13px 13px; opacity: 0.2; transform: rotate(-12deg); pointer-events: none;\r\n}\r\n.hero-glow {\r\n position: absolute; top: -100px; right: -120px; width: 420px; height: 420px;\r\n background: radial-gradient(circle, rgba(200,16,46,0.05) 0%, transparent 70%); pointer-events: none;\r\n}\r\n.hero-grid { display: grid; grid-template-columns: 1.1fr 0.9fr; gap: 56px; align-items: center; }\r\n.hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--g100); border: 1px solid #EBEBEB; border-radius: 40px;\r\n padding: 7px 18px; font-size: 12px; font-weight: 600; color: #666; margin-bottom: 24px;\r\n}\r\n.hero-badge-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--red); }\r\n.hero h1 { font-size: 44px; font-weight: 700; line-height: 1.1; letter-spacing: -0.025em; margin-bottom: 18px; }\r\n.hero h1 em { font-style: italic; color: var(--red); font-weight: 700; }\r\n.hero-sub { font-size: 17px; color: var(--g700); line-height: 1.72; margin-bottom: 32px; max-width: 480px; }\r\n.hero-ctas { display: flex; gap: 12px; flex-wrap: wrap; }\r\n\r\n\/* Edition nav card (hero right) *\/\r\n.hero-nav {\r\n background: var(--white); border: 1px solid var(--g200); border-radius: 16px;\r\n padding: 28px; box-shadow: 0 20px 50px rgba(0,0,0,0.06);\r\n}\r\n.hero-nav-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g500); margin-bottom: 18px; }\r\n.hero-nav-list { display: flex; flex-direction: column; gap: 8px; }\r\n.hero-nav-item {\r\n display: flex; align-items: center; gap: 14px;\r\n padding: 14px 16px; border-radius: 10px; background: var(--g50);\r\n text-decoration: none; transition: background 0.2s, transform 0.15s;\r\n color: var(--dark); position: relative;\r\n}\r\n.hero-nav-item:hover { transform: translateX(3px); opacity: 1; }\r\n.hero-nav-item.silver:hover { background: var(--silver-soft); }\r\n.hero-nav-item.gold:hover { background: var(--gold-soft); }\r\n.hero-nav-item.platinum:hover { background: var(--red-soft); }\r\n.hero-nav-dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; }\r\n.silver .hero-nav-dot { background: var(--silver); }\r\n.gold .hero-nav-dot { background: var(--gold); }\r\n.platinum .hero-nav-dot { background: var(--red); }\r\n.hero-nav-text { flex: 1; }\r\n.hero-nav-name { font-size: 14px; font-weight: 700; }\r\n.hero-nav-sub { font-size: 12px; color: var(--g500); margin-top: 2px; font-weight: 400; }\r\n.hero-nav-arrow { font-size: 18px; color: var(--g300); transition: transform 0.2s, color 0.2s; }\r\n.hero-nav-item:hover .hero-nav-arrow { transform: translateX(3px); }\r\n.hero-nav-item.silver:hover .hero-nav-arrow { color: var(--silver); }\r\n.hero-nav-item.gold:hover .hero-nav-arrow { color: var(--gold); }\r\n.hero-nav-item.platinum:hover .hero-nav-arrow { color: var(--red); }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n TRUST BAR\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.trust-bar {\r\n border-top: 1px solid var(--g200); border-bottom: 1px solid var(--g200);\r\n background: var(--g50); padding: 32px 0;\r\n}\r\n.trust-bar .container { display: flex; justify-content: center; align-items: center; gap: 48px; flex-wrap: wrap; }\r\n.trust-item { text-align: center; min-width: 100px; }\r\n.trust-number { font-size: 28px; font-weight: 700; color: var(--dark); line-height: 1; }\r\n.trust-label { font-size: 12px; color: var(--g500); margin-top: 5px; line-height: 1.3; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n PROBLEM \/ INTRO\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.intro-section { padding: 90px 0; }\r\n.intro-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 64px; align-items: center; }\r\n.intro-text h2 { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; margin-bottom: 18px; }\r\n.intro-text h2 em { font-style: italic; color: var(--red); }\r\n.intro-text p { font-size: 15px; color: var(--g700); line-height: 1.72; margin-bottom: 16px; }\r\n.intro-cards { display: flex; flex-direction: column; gap: 14px; }\r\n.intro-card { border-radius: 12px; padding: 22px 24px; }\r\n.intro-card.bad { background: #FFF8F8; border: 1px solid #FDDEDE; }\r\n.intro-card.good { background: #F4FBF4; border: 1px solid #D8F0D8; }\r\n.intro-card-header { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; }\r\n.intro-card-icon {\r\n width: 36px; height: 36px; border-radius: 8px;\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.intro-card.bad .intro-card-icon { background: #FEE8E8; }\r\n.intro-card.good .intro-card-icon { background: #E2F5E2; }\r\n.intro-card-title { font-size: 15px; font-weight: 700; }\r\n.intro-card.bad .intro-card-title { color: var(--red-dark); }\r\n.intro-card.good .intro-card-title { color: #1D6B2A; }\r\n.intro-card-items { display: flex; flex-direction: column; gap: 6px; }\r\n.intro-card-item { display: flex; align-items: center; gap: 8px; font-size: 13.5px; }\r\n.intro-card.bad .intro-card-item { color: #8B3040; }\r\n.intro-card.good .intro-card-item { color: #2D5F35; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n EDITION DETAIL SECTION\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.edition-section {\r\n padding: 100px 0;\r\n position: relative;\r\n overflow: hidden;\r\n}\r\n.edition-section.silver-bg { background: var(--g50); }\r\n.edition-section.gold-bg { background: var(--white); }\r\n.edition-section.platinum-bg { background: var(--dark); color: var(--white); }\r\n\r\n.edition-header {\r\n position: relative;\r\n margin-bottom: 60px;\r\n padding-top: 24px;\r\n}\r\n.edition-kicker {\r\n display: flex; align-items: center; gap: 14px;\r\n margin-bottom: 18px;\r\n}\r\n.edition-kicker-tag {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase;\r\n letter-spacing: 0.12em; padding: 6px 14px; border-radius: 30px;\r\n}\r\n.silver .edition-kicker-tag { background: var(--silver-soft); color: var(--silver-dark); }\r\n.gold .edition-kicker-tag { background: var(--gold-soft); color: var(--gold-dark); }\r\n.platinum .edition-kicker-tag { background: rgba(200,16,46,0.15); color: #FF7A8A; }\r\n.edition-kicker-dots { display: flex; gap: 5px; }\r\n.edition-kicker-dots span {\r\n width: 8px; height: 8px; border-radius: 50%;\r\n background: var(--g300);\r\n}\r\n.silver .edition-kicker-dots span:nth-child(1) { background: var(--silver); }\r\n.gold .edition-kicker-dots span:nth-child(1), .gold .edition-kicker-dots span:nth-child(2) { background: var(--gold); }\r\n.platinum .edition-kicker-dots span { background: var(--red); }\r\n.platinum .edition-kicker-dots span:nth-child(3) { background: var(--red); }\r\n\r\n.edition-name {\r\n font-size: 72px; font-weight: 700; line-height: 1; letter-spacing: -0.03em;\r\n margin-bottom: 16px;\r\n}\r\n.silver .edition-name { color: var(--silver-dark); }\r\n.gold .edition-name { color: var(--gold-dark); }\r\n.platinum .edition-name { color: var(--white); }\r\n.edition-name em {\r\n font-style: italic; font-weight: 400;\r\n}\r\n.silver .edition-name em { color: var(--silver); }\r\n.gold .edition-name em { color: var(--gold); }\r\n.platinum .edition-name em { color: var(--red); }\r\n\r\n.edition-tagline {\r\n font-size: 20px; font-weight: 500; line-height: 1.45; max-width: 720px;\r\n margin-bottom: 10px;\r\n}\r\n.silver .edition-tagline, .gold .edition-tagline { color: var(--g700); }\r\n.platinum .edition-tagline { color: rgba(255,255,255,0.75); }\r\n\r\n.edition-meta {\r\n display: flex; gap: 28px; margin-top: 24px; flex-wrap: wrap;\r\n font-size: 13px;\r\n}\r\n.edition-meta-item {\r\n display: flex; align-items: center; gap: 8px;\r\n}\r\n.silver .edition-meta-item { color: var(--g500); }\r\n.gold .edition-meta-item { color: var(--g500); }\r\n.platinum .edition-meta-item { color: rgba(255,255,255,0.55); }\r\n.edition-meta-item strong {\r\n font-weight: 700;\r\n}\r\n.silver .edition-meta-item strong { color: var(--silver-dark); }\r\n.gold .edition-meta-item strong { color: var(--gold-dark); }\r\n.platinum .edition-meta-item strong { color: var(--white); }\r\n\r\n.edition-overview {\r\n display: grid; grid-template-columns: 2fr 1fr; gap: 40px;\r\n padding: 32px; border-radius: 16px;\r\n margin-bottom: 56px;\r\n}\r\n.silver .edition-overview { background: var(--white); border: 1px solid var(--g200); }\r\n.gold .edition-overview { background: var(--g50); border: 1px solid var(--g200); }\r\n.platinum .edition-overview { background: rgba(255,255,255,0.05); border: 1px solid rgba(255,255,255,0.08); }\r\n\r\n.edition-overview-main p {\r\n font-size: 15.5px; line-height: 1.75;\r\n}\r\n.silver .edition-overview-main p, .gold .edition-overview-main p { color: var(--g700); }\r\n.platinum .edition-overview-main p { color: rgba(255,255,255,0.7); }\r\n\r\n.edition-overview-stats { display: flex; flex-direction: column; gap: 20px; }\r\n.edition-stat-label {\r\n font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em;\r\n}\r\n.silver .edition-stat-label, .gold .edition-stat-label { color: var(--g500); }\r\n.platinum .edition-stat-label { color: rgba(255,255,255,0.5); }\r\n.edition-stat-value { font-size: 15px; font-weight: 600; margin-top: 4px; }\r\n.platinum .edition-stat-value { color: var(--white); }\r\n\r\n.edition-subsection { margin-bottom: 64px; }\r\n.edition-subsection:last-child { margin-bottom: 0; }\r\n.edition-subsection-label {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.12em;\r\n margin-bottom: 12px;\r\n}\r\n.silver .edition-subsection-label { color: var(--silver); }\r\n.gold .edition-subsection-label { color: var(--gold); }\r\n.platinum .edition-subsection-label { color: var(--red); }\r\n\r\n.edition-subsection h3 {\r\n font-size: 28px; font-weight: 700; line-height: 1.2; letter-spacing: -0.01em;\r\n margin-bottom: 18px;\r\n}\r\n.platinum .edition-subsection h3 { color: var(--white); }\r\n.edition-subsection > p {\r\n font-size: 15px; line-height: 1.72; max-width: 780px; margin-bottom: 28px;\r\n}\r\n.silver .edition-subsection > p, .gold .edition-subsection > p { color: var(--g700); }\r\n.platinum .edition-subsection > p { color: rgba(255,255,255,0.65); }\r\n\r\n.leistung-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; }\r\n.leistung-card {\r\n padding: 26px 26px; border-radius: 12px; border: 1px solid transparent;\r\n transition: border-color 0.25s, box-shadow 0.25s;\r\n}\r\n.silver .leistung-card { background: var(--white); border-color: var(--g200); }\r\n.silver .leistung-card:hover { border-color: var(--silver); box-shadow: 0 4px 20px rgba(120,131,143,0.1); }\r\n.gold .leistung-card { background: var(--g50); border-color: var(--g200); }\r\n.gold .leistung-card:hover { border-color: var(--gold); box-shadow: 0 4px 20px rgba(197,160,39,0.12); }\r\n.platinum .leistung-card { background: rgba(255,255,255,0.04); border-color: rgba(255,255,255,0.08); }\r\n.platinum .leistung-card:hover { border-color: rgba(200,16,46,0.4); background: rgba(255,255,255,0.07); }\r\n\r\n.leistung-card-head { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }\r\n.leistung-icon {\r\n width: 36px; height: 36px; border-radius: 8px;\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.silver .leistung-icon { background: var(--silver-soft); }\r\n.gold .leistung-icon { background: var(--gold-soft); }\r\n.platinum .leistung-icon { background: rgba(200,16,46,0.12); }\r\n.leistung-icon svg { width: 18px; height: 18px; }\r\n.silver .leistung-icon svg { stroke: var(--silver); }\r\n.gold .leistung-icon svg { stroke: var(--gold); }\r\n.platinum .leistung-icon svg { stroke: var(--red); }\r\n\r\n.leistung-card h4 { font-size: 16px; font-weight: 700; line-height: 1.3; }\r\n.platinum .leistung-card h4 { color: var(--white); }\r\n.leistung-card p {\r\n font-size: 13.5px; line-height: 1.65; margin-bottom: 0;\r\n}\r\n.silver .leistung-card p, .gold .leistung-card p { color: var(--g700); }\r\n.platinum .leistung-card p { color: rgba(255,255,255,0.65); }\r\n\r\n.leistung-detail-list {\r\n list-style: none; margin-top: 14px; padding: 0;\r\n}\r\n.leistung-detail-list li {\r\n display: flex; gap: 8px; padding: 4px 0;\r\n font-size: 12.5px; line-height: 1.5;\r\n}\r\n.silver .leistung-detail-list li { color: var(--g700); }\r\n.gold .leistung-detail-list li { color: var(--g700); }\r\n.platinum .leistung-detail-list li { color: rgba(255,255,255,0.55); }\r\n.leistung-detail-list li::before {\r\n content: \"\u2014\"; flex-shrink: 0; width: 12px;\r\n}\r\n.silver .leistung-detail-list li::before { color: var(--silver); }\r\n.gold .leistung-detail-list li::before { color: var(--gold); }\r\n.platinum .leistung-detail-list li::before { color: var(--red); }\r\n\r\n.highlight-block {\r\n border-radius: 14px; padding: 32px 36px;\r\n margin-bottom: 40px;\r\n display: grid; grid-template-columns: 1fr 1fr; gap: 40px; align-items: center;\r\n}\r\n.silver .highlight-block { background: var(--white); border: 1px solid var(--g200); border-left: 4px solid var(--silver); }\r\n.gold .highlight-block { background: var(--white); border: 1px solid var(--g200); border-left: 4px solid var(--gold); }\r\n.platinum .highlight-block { background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08); border-left: 4px solid var(--red); }\r\n.highlight-block h4 { font-size: 20px; font-weight: 700; margin-bottom: 10px; }\r\n.platinum .highlight-block h4 { color: var(--white); }\r\n.highlight-block p {\r\n font-size: 14px; line-height: 1.7; margin-bottom: 10px;\r\n}\r\n.silver .highlight-block p, .gold .highlight-block p { color: var(--g700); }\r\n.platinum .highlight-block p { color: rgba(255,255,255,0.65); }\r\n.highlight-stats { display: grid; grid-template-columns: repeat(2, 1fr); gap: 18px; }\r\n.highlight-stat { }\r\n.highlight-stat-num { font-size: 28px; font-weight: 700; line-height: 1; }\r\n.silver .highlight-stat-num { color: var(--silver-dark); }\r\n.gold .highlight-stat-num { color: var(--gold-dark); }\r\n.platinum .highlight-stat-num { color: var(--red); }\r\n.highlight-stat-label { font-size: 12px; margin-top: 4px; }\r\n.silver .highlight-stat-label, .gold .highlight-stat-label { color: var(--g500); }\r\n.platinum .highlight-stat-label { color: rgba(255,255,255,0.5); }\r\n\r\n.usecase-block {\r\n padding: 32px; border-radius: 14px;\r\n display: grid; grid-template-columns: 0.8fr 1.2fr; gap: 36px;\r\n}\r\n.silver .usecase-block { background: var(--white); border: 1px solid var(--g200); }\r\n.gold .usecase-block { background: var(--g50); border: 1px solid var(--g200); }\r\n.platinum .usecase-block { background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08); }\r\n.usecase-label {\r\n font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em;\r\n margin-bottom: 12px;\r\n}\r\n.silver .usecase-label { color: var(--silver); }\r\n.gold .usecase-label { color: var(--gold); }\r\n.platinum .usecase-label { color: var(--red); }\r\n.usecase-block h4 { font-size: 22px; font-weight: 700; line-height: 1.25; }\r\n.platinum .usecase-block h4 { color: var(--white); }\r\n.usecase-list { list-style: none; padding: 0; }\r\n.usecase-list li {\r\n display: flex; gap: 12px; padding: 10px 0;\r\n font-size: 14px; line-height: 1.55;\r\n border-bottom: 1px solid var(--g200);\r\n}\r\n.platinum .usecase-list li { border-bottom-color: rgba(255,255,255,0.08); color: rgba(255,255,255,0.7); }\r\n.usecase-list li:last-child { border-bottom: none; }\r\n.usecase-list li svg { flex-shrink: 0; margin-top: 2px; }\r\n\r\n.edition-cta {\r\n margin-top: 56px;\r\n padding: 36px 40px; border-radius: 14px;\r\n display: flex; align-items: center; justify-content: space-between; gap: 36px;\r\n}\r\n.silver .edition-cta { background: var(--silver); color: var(--white); }\r\n.gold .edition-cta { background: var(--gold); color: var(--white); }\r\n.platinum .edition-cta { background: var(--red); color: var(--white); }\r\n.edition-cta-text h5 { font-size: 20px; font-weight: 700; margin-bottom: 6px; color: var(--white); }\r\n.edition-cta-text p { font-size: 14px; color: rgba(255,255,255,0.85); margin: 0; }\r\n.edition-cta .btn {\r\n background: var(--white); color: var(--dark);\r\n}\r\n.silver .edition-cta .btn { color: var(--silver-dark); }\r\n.gold .edition-cta .btn { color: var(--gold-dark); }\r\n.platinum .edition-cta .btn { color: var(--red); }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n COMPARISON TABLE\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.comparison-section { padding: 90px 0; background: var(--g50); }\r\n.comparison-section .section-header { text-align: center; max-width: 620px; margin: 0 auto 48px; }\r\n.comparison-wrap { overflow-x: auto; }\r\n.comparison-table {\r\n width: 100%; border-collapse: separate; border-spacing: 0;\r\n background: var(--white); border-radius: 14px; overflow: hidden;\r\n box-shadow: 0 1px 8px rgba(0,0,0,0.04);\r\n}\r\n.comparison-table thead th {\r\n padding: 20px 22px; font-size: 13px; font-weight: 700;\r\n text-align: center; border-bottom: 2px solid var(--g200);\r\n}\r\n.comparison-table thead th:first-child { text-align: left; width: 42%; color: var(--g700); }\r\n.comparison-table thead th.col-silver { color: var(--silver); }\r\n.comparison-table thead th.col-gold { color: var(--gold); }\r\n.comparison-table thead th.col-platinum { color: var(--red); }\r\n.comparison-table tbody td {\r\n padding: 13px 22px; font-size: 13.5px; text-align: center;\r\n}\r\n.comparison-table tbody td:first-child { text-align: left; font-weight: 500; color: #333; }\r\n.comparison-table tbody tr:nth-child(even) { background: #FCFCFC; }\r\n.comparison-table tbody tr:not(:last-child) td { border-bottom: 1px solid #F0F0F0; }\r\n.check-yes { color: var(--red); font-weight: 700; font-size: 17px; }\r\n.check-no { color: #DDD; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n CTA \/ CONTACT\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.cta-section { padding: 90px 0; }\r\n.cta-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 56px; align-items: start; }\r\n.cta-text h2 { font-size: 34px; font-weight: 700; line-height: 1.16; letter-spacing: -0.015em; margin-bottom: 16px; }\r\n.cta-text h2 em { font-style: italic; color: var(--red); }\r\n.cta-text > p { font-size: 15px; color: var(--g700); line-height: 1.72; margin-bottom: 28px; }\r\n.cta-trust-list { display: flex; flex-direction: column; gap: 14px; }\r\n.cta-trust-item { display: flex; align-items: center; gap: 12px; font-size: 14px; color: var(--g700); }\r\n.cta-trust-icon {\r\n width: 34px; height: 34px; border-radius: 50%; background: var(--red-soft);\r\n display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n}\r\n.cta-trust-icon svg { width: 16px; height: 16px; }\r\n.form-card {\r\n background: var(--g50); border: 1px solid var(--g200); border-radius: 14px;\r\n padding: 36px 32px;\r\n}\r\n.form-card h3 { font-size: 19px; font-weight: 700; margin-bottom: 4px; }\r\n.form-card .form-sub { font-size: 13px; color: var(--g500); margin-bottom: 24px; }\r\n.form-card .form-sub code {\r\n background: #E8E8E8; padding: 2px 7px; border-radius: 4px; font-size: 12px;\r\n}\r\n\/* Fluent Forms inside form-card: ensure readable text (override any inherited light colors) *\/\r\n.form-card .fluentform label,\r\n.form-card .fluentform .ff-el-input--label label,\r\n.form-card .fluentform .ff-el-form-check-label { color: var(--dark) !important; }\r\n.form-card .fluentform input[type=\"text\"],\r\n.form-card .fluentform input[type=\"email\"],\r\n.form-card .fluentform input[type=\"tel\"],\r\n.form-card .fluentform select,\r\n.form-card .fluentform textarea {\r\n color: var(--dark) !important;\r\n background: var(--white) !important;\r\n}\r\n.form-card .fluentform input::placeholder,\r\n.form-card .fluentform textarea::placeholder { color: var(--g400) !important; opacity: 1; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n FAQ\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.faq-section { padding: 90px 0; background: var(--g50); }\r\n.faq-section .section-header { text-align: center; max-width: 620px; margin: 0 auto 56px; }\r\n.faq-list {\r\n max-width: 820px; margin: 0 auto;\r\n display: flex; flex-direction: column; gap: 12px;\r\n}\r\n.faq-item {\r\n background: var(--white); border: 1px solid var(--g200); border-radius: 12px;\r\n overflow: hidden; transition: border-color 0.2s, box-shadow 0.2s;\r\n}\r\n.faq-item:hover { border-color: var(--g300); }\r\n.faq-item[open] {\r\n border-color: rgba(200,16,46,0.2);\r\n box-shadow: 0 2px 16px rgba(0,0,0,0.04);\r\n}\r\n.faq-item summary {\r\n padding: 22px 26px; cursor: pointer;\r\n font-size: 16px; font-weight: 600; color: var(--dark);\r\n display: flex; align-items: center; justify-content: space-between; gap: 20px;\r\n list-style: none; user-select: none;\r\n transition: color 0.2s;\r\n}\r\n.faq-item summary::-webkit-details-marker { display: none; }\r\n.faq-item summary::after {\r\n content: \"+\"; font-size: 24px; font-weight: 400; color: var(--red);\r\n line-height: 1; flex-shrink: 0; transition: transform 0.25s;\r\n}\r\n.faq-item[open] summary::after { transform: rotate(45deg); }\r\n.faq-item .faq-answer {\r\n padding: 0 26px 22px;\r\n font-size: 14.5px; color: var(--g700); line-height: 1.72;\r\n}\r\n.faq-item .faq-answer p { margin-bottom: 12px; }\r\n.faq-item .faq-answer p:last-child { margin-bottom: 0; }\r\n.faq-item .faq-answer a { color: #cf2031; font-weight: 700; }\r\n.faq-item .faq-answer a:hover { text-decoration: underline; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n FOOTER CTA\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n.footer-cta { background: var(--dark); padding: 52px 0; text-align: center; }\r\n.footer-cta h2 { font-size: 26px; font-weight: 700; color: var(--white); margin-bottom: 10px; }\r\n.footer-cta h2 em { font-style: italic; color: var(--red); }\r\n.footer-cta p { font-size: 14px; color: rgba(255,255,255,0.45); margin-bottom: 24px; }\r\n\r\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n RESPONSIVE\r\n \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\r\n@media (max-width: 960px) {\r\n .hero-grid, .intro-grid, .cta-grid, .edition-overview, .highlight-block, .usecase-block {\r\n grid-template-columns: 1fr;\r\n }\r\n .hero h1 { font-size: 34px; }\r\n .edition-name { font-size: 50px; }\r\n .edition-tagline { font-size: 17px; }\r\n .leistung-grid { grid-template-columns: 1fr; }\r\n .trust-bar .container { gap: 28px; }\r\n .form-row { grid-template-columns: 1fr; }\r\n .section-title { font-size: 28px; }\r\n .edition-cta { flex-direction: column; align-items: flex-start; text-align: left; }\r\n .highlight-stats { grid-template-columns: 1fr 1fr; }\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n\r\n\r\n\r\n<section class=\"hero\">\r\n <div class=\"hero-dots\"><\/div>\r\n <div class=\"hero-glow\"><\/div>\r\n <div class=\"container\">\r\n <div class=\"hero-grid\">\r\n <div>\r\n <div class=\"hero-badge\">\r\n <span class=\"hero-badge-dot\"><\/span>\r\n Broadcom Partner of the Year 2025\r\n <\/div>\r\n <h1>Tricise Service <em>Tiers<\/em><br>for Automic Automation<\/h1>\r\n <p class=\"hero-sub\">The <strong>Tricise Service Tiers<\/strong> give every Tricise Automic customer in the DACH region a clearly defined service model \u2014 from licensing through daily operations to fully-managed SaaS in the EU cloud. One partner across the entire Automic lifecycle.<\/p>\r\n <div class=\"hero-ctas\">\r\n <a href=\"#kontakt\" class=\"btn btn-red\">\r\n Schedule a consultation\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <a href=\"#vergleich\" class=\"btn btn-outline\">Compare tiers<\/a>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero-nav\">\r\n <div class=\"hero-nav-label\">Jump to<\/div>\r\n <div class=\"hero-nav-list\">\r\n <a href=\"#silver\" class=\"hero-nav-item silver\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Silver Edition<\/div>\r\n <div class=\"hero-nav-sub\">Standard from Q3 2026<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"#gold\" class=\"hero-nav-item gold\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Gold Edition<\/div>\r\n <div class=\"hero-nav-sub\">We run your Automic<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"#platinum\" class=\"hero-nav-item platinum\">\r\n <span class=\"hero-nav-dot\"><\/span>\r\n <div class=\"hero-nav-text\">\r\n <div class=\"hero-nav-name\">Platinum Edition<\/div>\r\n <div class=\"hero-nav-sub\">Full SaaS in EU cloud<\/div>\r\n <\/div>\r\n <span class=\"hero-nav-arrow\">\u2192<\/span>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"trust-bar\">\r\n <div class=\"container\">\r\n <div class=\"trust-item\"><div class=\"trust-number\">25+<\/div><div class=\"trust-label\">Years of experience<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">730+<\/div><div class=\"trust-label\">Clients across Europe<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">350+<\/div><div class=\"trust-label\">Automic installations<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">1,600+<\/div><div class=\"trust-label\">Support cases \/ year<\/div><\/div>\r\n <div class=\"trust-item\"><div class=\"trust-number\">24\/7<\/div><div class=\"trust-label\">L1 product support<\/div><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"intro-section\">\r\n <div class=\"container\">\r\n <div class=\"intro-grid\">\r\n <div class=\"intro-text\">\r\n <span class=\"section-label\">Why the Tricise Service Tiers?<\/span>\r\n <h2>A license alone doesn't deliver <em>stable operations<\/em><\/h2>\r\n <p>Automic Automation is powerful \u2014 but the operational complexity keeps growing: support gaps, end-of-service versions, manual object transports, and know-how stuck with individuals are the typical failure modes. Without dedicated expertise, the operational risk far exceeds the license cost.<\/p>\r\n <p>That's why we built the <strong>Tricise Service Tiers<\/strong> \u2014 to bundle support, tooling, training, and operations under one structured model. The Tricise Service Tiers replace fragmented add-ons with three clearly defined editions: Silver, Gold, and Platinum. One partner across the full Automic lifecycle.<\/p>\r\n <p style=\"font-size: 14px; color: var(--g500); margin-top: 8px;\">\u2192 Live walkthrough & Q&A: <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\">Tricise Service Tiers Webinar on 16 June 2026<\/a> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">G\u00fcnther Flamm<\/a> & <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">Dierk Senholdt<\/a>.<\/p>\r\n <\/div>\r\n <div class=\"intro-cards\">\r\n <div class=\"intro-card bad\">\r\n <div class=\"intro-card-header\">\r\n <div class=\"intro-card-icon\">\r\n <svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#C8102E\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M10.29 3.86L1.82 18a2 2 0 001.71 3h16.94a2 2 0 001.71-3L13.71 3.86a2 2 0 00-3.42 0z\"\/><\/svg>\r\n <\/div>\r\n <span class=\"intro-card-title\">Without a partner<\/span>\r\n <\/div>\r\n <div class=\"intro-card-items\">\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> No support contact for problems<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> Support gaps for EOS versions<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> No fixed point of contact<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3.5 3.5l7 7M10.5 3.5l-7 7\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/><\/svg> Know-how locked into individuals<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"intro-card good\">\r\n <div class=\"intro-card-header\">\r\n <div class=\"intro-card-icon\">\r\n <svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#2D8C3C\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg>\r\n <\/div>\r\n <span class=\"intro-card-title\">With Tricise<\/span>\r\n <\/div>\r\n <div class=\"intro-card-items\">\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> 24\/7 support incl. escalation management<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Advanced Support beyond End-of-Service<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Fixed Single Point of Contact<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> 3C Release Manager & Action-Packs included<\/div>\r\n <div class=\"intro-card-item\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M3 7l2.5 2.5L11 4\" stroke=\"#2D8C3C\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg> Tricise University \u2014 training included<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section silver silver-bg\" id=\"silver\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 01 \u00b7 Standard<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Silver <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">The new Tricise standard \u2014 automatically included from Q3 2026 for every Automic license customer in the DACH region, at no extra cost.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Availability: <strong>Standard for all DACH customers<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>Effective: <strong>from Q3 2026 (1 July 2026)<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u20ac <span>Price: <strong>Included with the license<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Silver Edition is the entry level of the <strong>Tricise Service Tiers<\/strong> \u2014 included at no extra cost for every Tricise Automic customer in the DACH region from Q3 2026 onward. It creates a solid foundation for operating your <a href=\"https:\/\/www.broadcom.com\/products\/automation\/dataops\/automic-automation\" target=\"_blank\" rel=\"noopener noreferrer\">Broadcom Automic<\/a> environment: 24\/7 Level 1 product support, structured incident and escalation management, a Single Point of Contact who knows your environment, Advanced Support for the most recent major version that went EOS, plus Tricise's own tools (3C Release Manager Light Edition, Automic Action-Packs) and a Tricise University Flat \u00b7 Tier 0 account with 1 user \u2014 self-study and instructor-led courses included.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">DACH customers with their own ops team<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Core focus<\/div><div class=\"edition-stat-value\">Support \u00b7 Tooling \u00b7 Training<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Response<\/div><div class=\"edition-stat-value\">24\/7 availability<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 Support & Incident Management<\/span>\r\n <h3>Single Point of Contact for everything Automic<\/h3>\r\n <p>As a Silver customer, you get one dedicated contact at Tricise for automation questions and incidents \u2014 no anonymous hotline, no ticket ping-pong. The team is available 24\/7 and handles communication with Broadcom engineering as well as escalation management for complex software issues.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 00-4-4H5a4 4 0 00-4 4v2M9 11a4 4 0 100-8 4 4 0 000 8z\"\/><\/svg><\/div>\r\n <h4>Single Point of Contact<\/h4>\r\n <\/div>\r\n <p>A fixed contact at Tricise who knows your environment \u2014 on every call, on every ticket.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>24\/7 product support (L1)<\/h4>\r\n <\/div>\r\n <p>L1 availability around the clock with structured incident management. Every ticket is picked up, classified, and routed to resolution.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M8 2v4M16 2v4M3 10h18\"\/><\/svg><\/div>\r\n <h4>Incident & ticket management<\/h4>\r\n <\/div>\r\n <p>A structured incident process with a dedicated ticketing system. Full transparency on status, SLA, and history \u2014 accessible to you and your team at any time.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"\/><\/svg><\/div>\r\n <h4>Escalation management<\/h4>\r\n <\/div>\r\n <p>For complex software issues, direct escalation to Broadcom engineering. As a strategic partner, we have a direct line to the product team \u2014 no queues.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 Advanced Support<\/span>\r\n <h3>Support where Broadcom stops<\/h3>\r\n <p>End-of-Service versions are a reality in many environments. Instead of leaving you on your own, the Silver Edition includes genuine <strong>Advanced Support EOS<\/strong> \u2014 covering the <strong>most recent major version that went EOS<\/strong>. So you stay protected even during upgrade cycles.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>What Advanced Support actually means<\/h4>\r\n <p><strong>End of Maintenance:<\/strong> No code changes or bug fixes from the vendor, but support is still provided. <strong>End of Support (EOS):<\/strong> Vendor support ends \u2014 the product is officially end-of-life.<\/p>\r\n <p><strong>Tricise Advanced Support keeps going:<\/strong> Root-cause analysis by our L1 team for the most recent major version that went EOS. The goal: get the system operational again \u2014 through existing hotfixes or workarounds.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">EOS<\/div><div class=\"highlight-stat-label\">Most recent major version that went EOS<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">24\/7<\/div><div class=\"highlight-stat-label\">L1 support<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1,600+<\/div><div class=\"highlight-stat-label\">Cases per year<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">350+<\/div><div class=\"highlight-stat-label\">Installations<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Root-cause analysis for the most recent major version that went EOS<\/li>\r\n <li>Existing hotfixes and workarounds are made available \u2014 without guarantees of new fixes<\/li>\r\n <li>No development of fixes for EOS versions \u2014 bug resolution exclusively in maintained engine versions<\/li>\r\n <li>Stay protected during upgrade cycles without being forced into rushed migrations<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 Tricise tools (included)<\/span>\r\n <h3>Transparency & productivity through proprietary tools<\/h3>\r\n <p>Silver customers get free access to tools developed by Tricise for Automic. These tools go beyond the standard Automic feature set and close well-known gaps in day-to-day operations.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg><\/div>\r\n <h4><a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\" style=\"color: inherit;\">3C Release Manager Light Edition<\/a><\/h4>\r\n <\/div>\r\n <p>The lightweight variant of the 3C Release Manager with core functions for object management and deployment.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Core object management and deployment functions<\/li>\r\n <li>Diff function for objects, workflows and environments (DEV \u2194 PROD)<\/li>\r\n <li>Automated and scheduled snapshots<\/li>\r\n <li>Full traceability for compliance and audit requirements<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M4 19.5A2.5 2.5 0 016.5 17H20M6.5 2H20v20H6.5A2.5 2.5 0 014 19.5v-15A2.5 2.5 0 016.5 2z\"\/><\/svg><\/div>\r\n <h4>Tricise Automic Action-Packs<\/h4>\r\n <\/div>\r\n <p>Ready-made workflow building blocks for Automic \u2014 directly available as a download.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Automation Forecast<\/li>\r\n <li>Automation Utility (DB maintenance)<\/li>\r\n <li>Automation CLI (object management via Java API)<\/li>\r\n <li>Automation Office 365 (SharePoint)<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Tricise University<\/span>\r\n <h3>Certified training for your team<\/h3>\r\n <p><a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University<\/a> is the leading platform for training and certification in Automic Automation. As Broadcom's largest official partner, we offer both self-study and instructor-led courses \u2014 developed by certified experts and based on real customer scenarios.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>Tricise University Flat \u00b7 Tier 0<\/h4>\r\n <p>Silver includes a <strong>Tricise University Flat \u00b7 Tier 0<\/strong> account: <strong>1 user<\/strong> with access to self-study and instructor-led courses.<\/p>\r\n <p>All courses are on-demand, fully self-study capable, and include a certified final exam with a personal certificate.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1<\/div><div class=\"highlight-stat-label\">User included<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">Tier 0<\/div><div class=\"highlight-stat-label\">Flat rate level<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u221e<\/div><div class=\"highlight-stat-label\">On-demand access<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u2713<\/div><div class=\"highlight-stat-label\">Self-study + ILT<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Self-study and instructor-led courses included<\/li>\r\n <li>Chapter-based structure with videos, exercises, and knowledge checks<\/li>\r\n <li>Access to course updates during the full duration<\/li>\r\n <li>Real-world scenarios instead of pure theory<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Who is Silver for?<\/span>\r\n <h3>When you operate Automic in-house<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Silver<\/div>\r\n <h4>An in-house ops team with standard requirements and support needs<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You operate Automic yourself<\/strong> and need a reliable support foundation with escalation paths into Broadcom \u2014 at no extra cost.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your team has Automic know-how<\/strong> but wants structured support for complex incidents and a Single Point of Contact.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Compliance & audit readiness matter<\/strong> \u2014 the 3C Release Manager Light Edition gives you the required transparency.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(120,131,143,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#78838F\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You invest in upskilling<\/strong> your internal team \u2014 including Tricise University Flat \u00b7 Tier 0 access.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to dive deeper into Silver Edition?<\/h5>\r\n <p>Free, no-obligation consultation \u2014 we'll show you which features are most relevant for your environment.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section gold gold-bg\" id=\"gold\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 02 \u00b7 Managed operations<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Gold <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">We run your Automic. Tricise takes over administration and monitoring on your infrastructure \u2014 proactive operations, agent management, and database optimization.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Level: <strong>Managed operations (AMS)<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>Coverage: <strong>Mon\u2013Fri, 8 AM\u20135 PM CET\/CEST<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u2713 <span>Includes: <strong>all Silver services<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Gold Edition is the managed operations level of the <strong>Tricise Service Tiers<\/strong>. It builds on Silver and adds full operations by Tricise experts: within the Tricise Service Tiers, Gold is the first level where Tricise actively takes over <strong>AMS Infrastructure<\/strong> \u2014 administration, monitoring, agent management, and database optimization of your Automic infrastructure \u2014 during business hours. Gold also adds a one-off <strong>Automic Health-Check<\/strong> and raises learning access to <a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University Flat \u00b7 Tier 1<\/a> with 5 users. Three AMS add-ons are bookable on top: the <strong>AMS Infrastructure 24\/7 extension<\/strong>, <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring), and <strong>AMS Design Services<\/strong>. The <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager<\/a> stays at Light Edition in Gold \u2014 the full Release Manager is reserved for Platinum.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">Organizations without a dedicated ops team<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Core focus<\/div><div class=\"edition-stat-value\">Administration \u00b7 Monitoring \u00b7 Health-Check<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Extensible<\/div><div class=\"edition-stat-value\">Three AMS add-ons bookable<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 The centerpiece<\/span>\r\n <h3>Administration & monitoring of your Automic infrastructure<\/h3>\r\n <p>Tricise actively takes over administration and monitoring of the Automic infrastructure during operating hours <strong>Monday\u2013Friday, 8 AM\u20135 PM (CET\/CEST)<\/strong>. Proactive monitoring, agent management, and database optimization \u2014 your platform runs the way an internal ops team would run it.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><\/svg><\/div>\r\n <h4>Proactive infrastructure monitoring<\/h4>\r\n <\/div>\r\n <p>Proactive monitoring of all relevant server and system processes \u2014 you hear about issues before they reach your operations.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 00.33 1.82l.06.06a2 2 0 010 2.83 2 2 0 01-2.83 0l-.06-.06a1.65 1.65 0 00-1.82-.33 1.65 1.65 0 00-1 1.51V21a2 2 0 01-2 2 2 2 0 01-2-2v-.09A1.65 1.65 0 009 19.4a1.65 1.65 0 00-1.82.33l-.06.06a2 2 0 01-2.83 0 2 2 0 010-2.83l.06-.06a1.65 1.65 0 00.33-1.82 1.65 1.65 0 00-1.51-1H3a2 2 0 01-2-2 2 2 0 012-2h.09A1.65 1.65 0 004.6 9a1.65 1.65 0 00-.33-1.82l-.06-.06a2 2 0 010-2.83 2 2 0 012.83 0l.06.06a1.65 1.65 0 001.82.33H9a1.65 1.65 0 001-1.51V3a2 2 0 012-2 2 2 0 012 2v.09a1.65 1.65 0 001 1.51 1.65 1.65 0 001.82-.33l.06-.06a2 2 0 012.83 0 2 2 0 010 2.83l-.06.06a1.65 1.65 0 00-.33 1.82V9a1.65 1.65 0 001.51 1H21a2 2 0 012 2 2 2 0 01-2 2h-.09a1.65 1.65 0 00-1.51 1z\"\/><\/svg><\/div>\r\n <h4>Agent management<\/h4>\r\n <\/div>\r\n <p>Installation, configuration, and lifecycle management of agents \u2014 including patch and version management across your entire agent landscape.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M21 12c0 1.66-4 3-9 3s-9-1.34-9-3M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/><\/svg><\/div>\r\n <h4>Database optimization<\/h4>\r\n <\/div>\r\n <p>Monitoring and optimization of database performance as well as regular reorganization of the Automic database.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/><\/svg><\/div>\r\n <h4>Coverage: Mon\u2013Fri 8 AM\u20135 PM<\/h4>\r\n <\/div>\r\n <p>The included scope of AMS Infrastructure in Gold. For round-the-clock coverage, the <strong>AMS Infrastructure 24\/7 extension<\/strong> can be booked on top (see Section 02 below) \u2014 or move to Platinum, where 24\/7 is included by default.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 AMS extensions available as add-ons<\/span>\r\n <h3>Three AMS add-ons \u2014 optionally bookable on top of Gold<\/h3>\r\n <p>Beyond the included <strong>AMS Infrastructure<\/strong> scope (Mon\u2013Fri 8 AM\u20135 PM), three AMS add-ons can be booked on top in Gold. Silver has no AMS foundation, so AMS add-ons are not available there. In Platinum, the AMS Infrastructure 24\/7 extension is already included \u2014 the other two add-ons remain bookable.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/><\/svg><\/div>\r\n <h4>AMS Infrastructure 24\/7 extension <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>Extends the included AMS Infrastructure scope from business hours (Mon\u2013Fri 8 AM\u20135 PM) to <strong>24\/7 coverage<\/strong> \u2014 the same level of technical platform care that is included by default in Platinum.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>AMS Operations & Monitoring <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p><strong>Functional job monitoring.<\/strong> Tricise watches the business jobs running in Automic \u2014 not the technical server \/ database layer (that's AMS Infrastructure). When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 3h18v18H3z\"\/><path d=\"M9 3v18M3 9h18\"\/><\/svg><\/div>\r\n <h4>AMS Design Services <span style=\"font-size: 11px; font-weight: 600; color: var(--gold-dark); background: var(--gold-soft); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>On-demand workflow design and implementation by certified Tricise experts. Build out new automations without internal capacity constraints.<\/p>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li><strong>AMS Infrastructure 24\/7 extension<\/strong>: optionally bookable in Gold (already included by default in Platinum)<\/li>\r\n <li><strong>AMS Operations & Monitoring<\/strong>: optionally bookable in Gold and Platinum<\/li>\r\n <li><strong>AMS Design Services<\/strong>: optionally bookable in Gold and Platinum<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 One-off Automic Health-Check<\/span>\r\n <h3>A complete look at the state of your environment<\/h3>\r\n <p>A <strong>one-off Automic Health-Check<\/strong> is included with Gold: a comprehensive system analysis of your Automic environment, delivered with a written report and concrete recommendations on performance, stability, and configuration hygiene.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>System analysis, report, recommendations<\/h4>\r\n <p>The Health-Check is a structured engagement: our team analyzes engine, database, agents, and configuration, then delivers a written report with prioritized findings.<\/p>\r\n <p>Included as a one-off deliverable in Gold \u2014 exclusive to this tier within the Tricise Service Tiers.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">1\u00d7<\/div><div class=\"highlight-stat-label\">One-off engagement<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">Gold<\/div><div class=\"highlight-stat-label\">Exclusive to this tier<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">PDF<\/div><div class=\"highlight-stat-label\">Written report<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">\u2713<\/div><div class=\"highlight-stat-label\">Recommendations<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Comprehensive system analysis covering engine, database, agents, and configuration<\/li>\r\n <li>Written report with concrete findings and prioritized recommendations<\/li>\r\n <li>Focus on performance, stability, and configuration hygiene<\/li>\r\n <li>One-off engagement, included as part of the Gold tier<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Next-level training<\/span>\r\n <h3>Tricise University Flat \u00b7 Tier 1 (5 users)<\/h3>\r\n <p>Gold raises learning access to <strong>Tricise University Flat \u00b7 Tier 1<\/strong> \u2014 <strong>5 users with unrestricted access<\/strong> to the complete training curriculum, including self-study and instructor-led formats.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>5 users with full access to all eLearning courses across all paths (Operations, Administration, Scripting, User)<\/li>\r\n <li>Participation in instructor-led training sessions<\/li>\r\n <li>Certifications and personal completion certificates<\/li>\r\n <li>Access to course updates throughout the subscription<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Tooling (carried over from Silver)<\/span>\r\n <h3>3C Release Manager Light Edition<\/h3>\r\n <p>The <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager Light Edition<\/a> is included with Gold \u2014 the same scope as in Silver. The <strong>full<\/strong> 3C Release Manager (including recursive transports with deep scan, mass changes via script, personalized transports, optional Git\/Bitbucket integration, and the SaaS\/on-prem deployment option) is reserved for the Platinum tier.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Core object management and deployment functions<\/li>\r\n <li>Diff function for objects, workflows and environments (DEV \u2194 PROD)<\/li>\r\n <li>Automated and scheduled snapshots<\/li>\r\n <li>Full traceability for compliance and audit requirements<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">06 \u2014 Who is Gold for?<\/span>\r\n <h3>When Automic is business-critical<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Gold<\/div>\r\n <h4>Organizations that want to free up their in-house team from day-to-day platform operations<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Automic runs business-critical workloads<\/strong> and you want Tricise specialists handling administration and monitoring of the infrastructure.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want to free up your in-house team<\/strong> from day-to-day platform operations to focus on automation logic and value delivery.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want a one-off Health-Check<\/strong> \u2014 a structured outside view of your Automic environment with prioritized recommendations.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(197,160,39,0.1)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C5A027\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your infrastructure stays on-premise<\/strong> but you want to share operational responsibility \u2014 without giving up control.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to explore Gold Edition in detail?<\/h5>\r\n <p>In a workshop, we'll show you exactly what managed operations could look like for your specific environment.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"edition-section platinum platinum-bg\" id=\"platinum\">\r\n <div class=\"container\">\r\n\r\n <div class=\"edition-header\">\r\n <div class=\"edition-kicker\">\r\n <span class=\"edition-kicker-tag\">Edition 03 \u00b7 Full SaaS in EU<\/span>\r\n <span class=\"edition-kicker-dots\"><span><\/span><span><\/span><span><\/span><\/span>\r\n <\/div>\r\n <h2 class=\"edition-name\">Platinum <em>Edition<\/em><\/h2>\r\n <p class=\"edition-tagline\">Automic as a fully managed SaaS in the European cloud \u2014 Kubernetes-based, two EU data centers, 99.95% availability. Tricise as your service partner.<\/p>\r\n <div class=\"edition-meta\">\r\n <div class=\"edition-meta-item\">\u2605 <span>Hosting: <strong>Kubernetes platform \u00b7 2 EU data centers<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u231b <span>SLA: <strong>99.95% availability<\/strong><\/span><\/div>\r\n <div class=\"edition-meta-item\">\u2713 <span>Includes: <strong>all Gold services<\/strong><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-overview\">\r\n <div class=\"edition-overview-main\">\r\n <p>The Platinum Edition is the premium level of the <strong>Tricise Service Tiers<\/strong> \u2014 Automic delivered as a fully managed SaaS in the European cloud, with Tricise as your service partner. It includes everything from Gold (except the one-off Health-Check, which is exclusive to Gold) and runs Automic Automation on a Kubernetes-based platform across two EU data centers with 99.95% availability and zero on-premises infrastructure on your side. Platinum upgrades <strong>AMS Infrastructure to 24\/7<\/strong>, adds the <strong>full 3C Release Manager<\/strong> (available as SaaS or on-premise \u2014 your choice), and includes <a href=\"https:\/\/tricise.com\/shop\/tricise-university-automic-training-single-flat-rate\/\" target=\"_self\">Tricise University Flat \u00b7 Tier 2<\/a> with 15 users. <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring) and <strong>AMS Design Services<\/strong> remain bookable as add-ons \u2014 same as in Gold.<\/p>\r\n <\/div>\r\n <div class=\"edition-overview-stats\">\r\n <div><div class=\"edition-stat-label\">Ideal for<\/div><div class=\"edition-stat-value\">Cloud-first strategies<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">Infrastructure<\/div><div class=\"edition-stat-value\">Kubernetes \u00b7 2 EU data centers<\/div><\/div>\r\n <div><div class=\"edition-stat-label\">AMS Infrastructure<\/div><div class=\"edition-stat-value\">24\/7 included by default<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">01 \u2014 Automic as SaaS<\/span>\r\n <h3>Fully cloud-operated \u2014 Kubernetes-based, EU only<\/h3>\r\n <p>Automic Automation runs on a <strong><a href=\"https:\/\/kubernetes.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kubernetes<\/a>-based platform across two EU data centers<\/strong> with <strong>99.95% availability<\/strong> \u2014 and zero on-premises infrastructure on your side. The result: enterprise-grade uptime and performance with predictable costs and no infrastructure overhead.<\/p>\r\n <div class=\"highlight-block\">\r\n <div>\r\n <h4>Enterprise-grade infrastructure<\/h4>\r\n <p>Built on a managed Kubernetes platform with two EU data centers for redundancy and high availability. Tricise handles operations, updates, monitoring, and scaling around it.<\/p>\r\n <p>Predictable costs, no on-prem infrastructure, no version management overhead, no patching cycles on your side.<\/p>\r\n <\/div>\r\n <div class=\"highlight-stats\">\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">99.95%<\/div><div class=\"highlight-stat-label\">Availability<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">2\u00d7<\/div><div class=\"highlight-stat-label\">EU data centers<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">K8s<\/div><div class=\"highlight-stat-label\">Kubernetes-based<\/div><\/div>\r\n <div class=\"highlight-stat\"><div class=\"highlight-stat-num\">0<\/div><div class=\"highlight-stat-label\">On-prem infra<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Kubernetes-based managed platform with built-in redundancy<\/li>\r\n <li>Two EU data centers with automated failover<\/li>\r\n <li>Enterprise-grade uptime and performance with predictable costs<\/li>\r\n <li>No on-premises infrastructure on your side<\/li>\r\n <li>Tricise handles service and escalation around the platform<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">02 \u2014 Full 3C Release Manager<\/span>\r\n <h3>The full Release Manager \u2014 SaaS or on-premise<\/h3>\r\n <p>Platinum upgrades the deployment toolchain to the full <a href=\"https:\/\/tricise.com\/3c-release-manager\/\" target=\"_self\">3C Release Manager<\/a> \u2014 the complete feature set, available as <strong>SaaS<\/strong> or as an <strong>on-premise installation<\/strong> in your environment.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 9l9-7 9 7v11a2 2 0 01-2 2H5a2 2 0 01-2-2z\"\/><path d=\"M9 22V12h6v10\"\/><\/svg><\/div>\r\n <h4>Transport<\/h4>\r\n <\/div>\r\n <p>Fewer deployment errors \u2014 no copy-paste, no forgotten dependencies. Structured, repeatable deployments.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Recursive transport with deep scan<\/li>\r\n <li>Mass changes via script<\/li>\r\n <li>Personalized transports per user<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M23 4v6h-6M1 20v-6h6\"\/><path d=\"M3.51 9a9 9 0 0114.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0020.49 15\"\/><\/svg><\/div>\r\n <h4>Snapshots & Diff<\/h4>\r\n <\/div>\r\n <p>Rollback without panic. Return to the last stable state and see exactly what changed \u2014 at a glance.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Incremental snapshots (manual & scheduled)<\/li>\r\n <li>Diff across whole environments<\/li>\r\n <li>Source for deployment packages<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n <h4>Governance<\/h4>\r\n <\/div>\r\n <p>Audit evidence at the push of a button. Four-eyes principle and a complete history \u2014 pass audits without manually assembling evidence.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>Role-based access & multi-tenancy<\/li>\r\n <li>Audit log for all actions<\/li>\r\n <li>Optional Git \/ Bitbucket integration<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4l3 2\"\/><\/svg><\/div>\r\n <h4>SaaS or on-premise<\/h4>\r\n <\/div>\r\n <p>Two hosting options \u2014 your choice. Available as SaaS hosted by Tricise, or as an on-premise installation in your own environment.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">03 \u2014 AMS roles in Platinum<\/span>\r\n <h3>AMS Infrastructure 24\/7 \u2014 included by default<\/h3>\r\n <p>In Platinum, <strong>AMS Infrastructure is delivered 24\/7<\/strong> (vs. Mon\u2013Fri in Gold) \u2014 administration and monitoring of the technical platform around the clock. The two functional AMS roles \u2014 <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring) and <strong>AMS Design Services<\/strong> \u2014 remain bookable as add-ons on top of Platinum.<\/p>\r\n <div class=\"leistung-grid\">\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><\/svg><\/div>\r\n <h4>AMS Infrastructure \u2014 24\/7 <span style=\"font-size: 11px; font-weight: 600; color: var(--red); background: rgba(200,16,46,0.15); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Included<\/span><\/h4>\r\n <\/div>\r\n <p>Administration and technical monitoring of the Automic platform around the clock \u2014 engine, database, agents. Not constrained to business hours.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div>\r\n <h4>AMS Operations & Monitoring <span style=\"font-size: 11px; font-weight: 600; color: #FF7A8A; background: rgba(200,16,46,0.08); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p><strong>Functional job monitoring.<\/strong> Tricise watches the business jobs running in Automic \u2014 not the technical layer. When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up. Bookable as an add-on, same as in Gold.<\/p>\r\n <\/div>\r\n <div class=\"leistung-card\">\r\n <div class=\"leistung-card-head\">\r\n <div class=\"leistung-icon\"><svg fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M3 3h18v18H3z\"\/><path d=\"M9 3v18M3 9h18\"\/><\/svg><\/div>\r\n <h4>AMS Design Services <span style=\"font-size: 11px; font-weight: 600; color: #FF7A8A; background: rgba(200,16,46,0.08); padding: 2px 8px; border-radius: 20px; margin-left: 6px;\">Add-on<\/span><\/h4>\r\n <\/div>\r\n <p>Workflow design and implementation by certified Tricise experts \u2014 optionally bookable on top of Platinum.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">04 \u2014 Knowledge empowerment<\/span>\r\n <h3>Tricise University Flat \u00b7 Tier 2 (15 users)<\/h3>\r\n <p>Platinum includes <strong>Tricise University Flat \u00b7 Tier 2<\/strong> with <strong>15 users with unrestricted access<\/strong> \u2014 self-study and instructor-led training across the complete curriculum.<\/p>\r\n <ul class=\"leistung-detail-list\">\r\n <li>15 users with full access to all learning modules across all paths<\/li>\r\n <li>Self-study and instructor-led courses included<\/li>\r\n <li>Certifications and personal completion certificates<\/li>\r\n <li>Continuous access to all labs and updates<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n \r\n <div class=\"edition-subsection\">\r\n <span class=\"edition-subsection-label\">05 \u2014 Who is Platinum for?<\/span>\r\n <h3>When cloud is your future<\/h3>\r\n <div class=\"usecase-block\">\r\n <div>\r\n <div class=\"usecase-label\">Typical for Platinum<\/div>\r\n <h4>Organizations that want to leave the infrastructure question behind entirely<\/h4>\r\n <\/div>\r\n <ul class=\"usecase-list\">\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>Your IT strategy is cloud-first<\/strong> \u2014 no servers, no databases, no patching cycles on your side.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want enterprise-grade availability<\/strong> \u2014 99.95% uptime across two EU data centers, with predictable costs.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You need the full 3C Release Manager<\/strong> \u2014 recursive transports, mass changes, personalized transports, Git integration, multi-tenancy.<\/div>\r\n <\/li>\r\n <li>\r\n <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"9\" fill=\"rgba(200,16,46,0.12)\"\/><path d=\"M5.5 9l2.5 2.5 4.5-4.5\" stroke=\"#C8102E\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <div><strong>You want one partner end-to-end<\/strong> \u2014 Tricise runs the platform as SaaS in the EU cloud and handles service and escalation around it.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"edition-cta\">\r\n <div class=\"edition-cta-text\">\r\n <h5>Want to discuss Platinum Edition & SaaS migration?<\/h5>\r\n <p>We plan your journey to the EU cloud together \u2014 architecture, migration, operations.<\/p>\r\n <\/div>\r\n <a href=\"#kontakt\" class=\"btn\">Request consultation <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg><\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"comparison-section\" id=\"vergleich\">\r\n <div class=\"container\">\r\n <div class=\"section-header\">\r\n <span class=\"section-label\">Comparison<\/span>\r\n <h2 class=\"section-title\">All <em>Tricise Service Tiers<\/em> at a glance<\/h2>\r\n <\/div>\r\n <div class=\"comparison-wrap\">\r\n <table class=\"comparison-table\">\r\n <thead>\r\n <tr>\r\n <th>Service<\/th>\r\n <th class=\"col-silver\">Silver<\/th>\r\n <th class=\"col-gold\">Gold<\/th>\r\n <th class=\"col-platinum\">Platinum<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">Support & foundation<\/td><\/tr>\r\n <tr><td>L1 product support (24\/7)<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Incident & escalation management<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Single Point of Contact<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Advanced Support for EOS versions<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">Tools & training<\/td><\/tr>\r\n <tr><td>3C Release Manager<\/td><td>Light<\/td><td>Light<\/td><td>Full (SaaS or on-prem)<\/td><\/tr>\r\n <tr><td>Tricise Automic Action-Packs<\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <tr><td>Tricise University Flat<\/td><td>Tier 0 \u00b7 1 user<\/td><td>Tier 1 \u00b7 5 users<\/td><td>Tier 2 \u00b7 15 users<\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">AMS roles \u2014 included scope<\/td><\/tr>\r\n <tr><td>AMS Infrastructure (admin, monitoring, agent & DB management)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td>Mon\u2013Fri 8 AM\u20135 PM <span style=\"display: block; font-size: 11px; color: var(--gold-dark); font-weight: 600; margin-top: 2px;\">+ 24\/7 Bookable<\/span><\/td><td>24\/7 included<\/td><\/tr>\r\n <tr><td>AMS Operations & Monitoring (functional job monitoring)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span style=\"color: var(--gold-dark); font-weight: 600;\">Bookable<\/span><\/td><td><span style=\"color: var(--red); font-weight: 600;\">Bookable<\/span><\/td><\/tr>\r\n <tr><td>AMS Design Services (workflow design, implementation)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span style=\"color: var(--gold-dark); font-weight: 600;\">Bookable<\/span><\/td><td><span style=\"color: var(--red); font-weight: 600;\">Bookable<\/span><\/td><\/tr>\r\n <tr><td colspan=\"4\" style=\"background: #FAFAFA; font-size: 12px; color: var(--g500); padding: 10px 22px; text-align: left; font-style: italic;\">\u2192 In Gold, three AMS add-ons are <strong style=\"color: var(--g700);\">optionally bookable<\/strong>: the AMS Infrastructure 24\/7 extension (already included by default in Platinum), AMS Operations & Monitoring, and AMS Design Services. Silver has no AMS foundation and therefore no AMS add-ons.<\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">One-off engagements<\/td><\/tr>\r\n <tr><td>Automic Health-Check (one-off)<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><td><span class=\"check-no\">\u2014<\/span><\/td><\/tr>\r\n\r\n <tr><td colspan=\"4\" style=\"background: #F5F5F5; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em; color: var(--g700); padding: 14px 22px; text-align: left;\">SaaS (Cloud EU)<\/td><\/tr>\r\n <tr><td>Automic as managed SaaS \u00b7 Kubernetes platform \u00b7 2\u00d7 EU data centers \u00b7 99.95% availability \u00b7 no on-prem infrastructure required<\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-no\">\u2014<\/span><\/td><td><span class=\"check-yes\">\u2713<\/span><\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"webinar-banner\" style=\"padding: 60px 0; background: var(--white); border-bottom: 1px solid var(--g200);\">\r\n <div class=\"container\">\r\n <div style=\"background: linear-gradient(135deg, var(--dark) 0%, #2D2D2D 100%); border-radius: 16px; padding: 48px 56px; display: grid; grid-template-columns: 1.5fr 1fr; gap: 40px; align-items: center; color: var(--white); position: relative; overflow: hidden;\">\r\n <div style=\"position: absolute; top: -50px; right: -50px; width: 250px; height: 250px; background: radial-gradient(circle, rgba(200,16,46,0.18) 0%, transparent 70%); pointer-events: none;\"><\/div>\r\n <div style=\"position: relative; z-index: 1;\">\r\n <span style=\"display: inline-block; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.12em; color: var(--red); background: rgba(200,16,46,0.15); padding: 6px 14px; border-radius: 30px; margin-bottom: 16px;\">Live Webinar \u00b7 16 June 2026<\/span>\r\n <h2 style=\"font-size: 28px; font-weight: 700; line-height: 1.2; letter-spacing: -0.015em; margin-bottom: 12px; color: var(--white);\">The <em style=\"font-style: italic; color: var(--red);\">Tricise Service Tiers<\/em> \u2014 live walkthrough & Q&A<\/h2>\r\n <p style=\"font-size: 15px; color: rgba(255,255,255,0.7); line-height: 1.7; margin-bottom: 20px; max-width: 560px;\">45 minutes on the <strong style=\"color: var(--white);\">Tricise Service Tiers<\/strong> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: var(--white); font-weight: 700; text-decoration: underline;\">G\u00fcnther Flamm<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: var(--white); font-weight: 700; text-decoration: underline;\">Dierk Senholdt<\/a>: what changes in <strong style=\"color: var(--white);\">Q3 2026<\/strong>, how the three tiers differ in practice, and which operating model fits your Automic environment. Live Q&A included.<\/p>\r\n <div style=\"display: flex; gap: 24px; flex-wrap: wrap; font-size: 13px; color: rgba(255,255,255,0.55);\">\r\n <div>\ud83d\udcc5 <span style=\"color: var(--white); font-weight: 600;\">16 June 2026<\/span><\/div>\r\n <div>\ud83d\udd50 <span style=\"color: var(--white); font-weight: 600;\">1:00 PM CEST<\/span><\/div>\r\n <div>\u23f1 <span style=\"color: var(--white); font-weight: 600;\">45 minutes incl. Q&A<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <div style=\"position: relative; z-index: 1; text-align: center;\">\r\n <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-red\" style=\"font-size: 15px; padding: 16px 32px;\">\r\n Register for the webinar\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <p style=\"font-size: 12px; color: rgba(255,255,255,0.45); margin-top: 14px;\">Free \u00b7 No registration fee<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"faq-section\" id=\"faq\">\r\n <div class=\"container\">\r\n <div class=\"section-header\">\r\n <span class=\"section-label\">Frequently asked questions<\/span>\r\n <h2 class=\"section-title\">What people <em>ask us<\/em><\/h2>\r\n <p class=\"section-sub\">Quick answers to the questions we hear most often about the Tricise Service Tiers for Automic Automation.<\/p>\r\n <\/div>\r\n <div class=\"faq-list\">\r\n\r\n <details class=\"faq-item\" open>\r\n <summary>What are the Tricise Service Tiers for Automic Automation?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The Tricise Service Tiers are three service models for Broadcom Automic Automation in the DACH region \u2014 Silver, Gold, and Platinum. Each tier builds on the previous one and addresses a different operational reality, from baseline 24\/7 support through fully managed operations to complete SaaS in the EU cloud.<\/p>\r\n <p><strong>Silver<\/strong> is the new standard automatically included for every Tricise Automic customer in the DACH region from Q3 2026 \u2014 a support-and-tools foundation with no AMS layer. <strong>Gold<\/strong> adds <strong>AMS Infrastructure<\/strong> (administration and monitoring of your Automic infrastructure) Mon\u2013Fri 8 AM\u20135 PM CET\/CEST, plus a one-off Health-Check, with three AMS add-ons optionally bookable on top. <strong>Platinum<\/strong> adds full SaaS hosting on a Kubernetes platform across two EU data centers with 99.95% availability, AMS Infrastructure upgraded to 24\/7 by default, and the full 3C Release Manager.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What is the difference between Silver, Gold, and Platinum Edition?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p><strong>Silver Edition<\/strong> \u2014 the baseline included with every Tricise Automic license in the DACH region: 24\/7 L1 product support, incident & escalation management, Single Point of Contact, Advanced Support for the most recent EOS version, 3C Release Manager Light Edition, Tricise Automic Action-Packs, and Tricise University Flat \u00b7 Tier 0 (1 user). <strong>Silver has no AMS layer<\/strong> \u2014 AMS roles cannot be booked on top of Silver.<\/p>\r\n <p><strong>Gold Edition<\/strong> \u2014 everything from Silver, plus <strong>AMS Infrastructure<\/strong> Mon\u2013Fri 8 AM\u20135 PM CET\/CEST (administration, monitoring, agent & DB management), a one-off Automic Health-Check, and Tricise University Flat \u00b7 Tier 1 (5 users). Three AMS add-ons are optionally bookable: the <strong>AMS Infrastructure 24\/7 extension<\/strong>, <strong>AMS Operations & Monitoring<\/strong> (functional job monitoring), and <strong>AMS Design Services<\/strong>. The 3C Release Manager stays at Light Edition in Gold.<\/p>\r\n <p><strong>Platinum Edition<\/strong> \u2014 everything from Gold (except the one-off Health-Check, which is exclusive to Gold), plus Automic as fully managed SaaS on a Kubernetes platform across two EU data centers with 99.95% availability, <strong>AMS Infrastructure upgraded to 24\/7<\/strong> by default, the full 3C Release Manager (available as SaaS or on-premise), and Tricise University Flat \u00b7 Tier 2 (15 users). AMS Operations & Monitoring and AMS Design Services remain bookable as add-ons.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>When does Silver Edition become available?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Silver Edition is automatically included for every Tricise Automic customer in the DACH region from <strong>Q3 2026 (1 July 2026)<\/strong> onward \u2014 at no additional cost. Existing customers receive the new service foundation automatically with their next renewal cycle.<\/p>\r\n <p>No opt-in required, no separate contract, no extra invoicing.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What does Advanced Support for End-of-Service (EOS) versions cover?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Advanced Support extends coverage beyond Broadcom's official End-of-Service \u2014 covering the <strong>most recent major version that went EOS<\/strong>. Instead of forcing an upgrade, Tricise continues to analyze issues, provide existing hotfixes, and develop workarounds for that version.<\/p>\r\n <p>New fixes aren't developed for EOS versions \u2014 those are made available in maintained engine versions \u2014 but existing hotfixes are deployed and workarounds are built on request. This lets you stay protected even during upgrade cycles.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What is the 3C Release Manager for Automic, and which tier gets which version?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The 3C Release Manager is a Tricise-developed tool that extends the standard Automic transport toolkit with capabilities production teams actually need: recursive transports with deep scan, mass changes via script, personalized transports per user, diff comparisons across whole environments, incremental snapshots (manual and scheduled), role-based access and multi-tenancy, an audit log for all actions, and optional GitHub\/Bitbucket integration.<\/p>\r\n <p><strong>Silver and Gold<\/strong> include the <strong>Light Edition<\/strong> with core functions for object management and deployment. <strong>Platinum<\/strong> includes the <strong>full 3C Release Manager<\/strong> \u2014 available as SaaS or as an on-premise installation in your environment.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Where is Automic SaaS (Platinum Edition) hosted?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Platinum runs Automic Automation on a <strong>Kubernetes-based platform across two EU data centers<\/strong> with <strong>99.95% availability<\/strong> \u2014 and zero on-premises infrastructure on your side. Tricise handles operations, updates, monitoring, and scaling around it.<\/p>\r\n <p>The result: enterprise-grade uptime and performance with predictable costs and no infrastructure overhead.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Can I upgrade between tiers later?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Yes. The tiers are designed to build on each other \u2014 you can upgrade from Silver to Gold, or Gold to Platinum, at any time based on evolving operational needs. The transition between tiers is incremental \u2014 no migration project, no platform change, just an extension of the partnership.<\/p>\r\n <p>A common path is to start with Silver from Q3 2026, evaluate operational load over a few months, and upgrade to Gold or Platinum once it becomes clear where the team's time should actually go.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What does the Tricise University Flat include in each tier?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The Tricise University Flat provides annual access to the complete Automic training portfolio: self-study and instructor-led courses across all learning paths (Operations, Administration, Scripting, User), certifications, and course updates.<\/p>\r\n <p><strong>Silver<\/strong> includes <strong>Tier 0<\/strong> with 1 user. <strong>Gold<\/strong> includes <strong>Tier 1<\/strong> with 5 users (unrestricted access). <strong>Platinum<\/strong> includes <strong>Tier 2<\/strong> with 15 users (unrestricted access) \u2014 the highest training tier.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>What are the three AMS roles, and which tier includes which?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Tricise structures its Application Managed Services (AMS) for Automic into <strong>three roles<\/strong>:<\/p>\r\n <p><strong>1. AMS Infrastructure<\/strong> \u2014 administration and technical monitoring of the platform: engine, database, agents. <strong>Included in Gold<\/strong> (Mon\u2013Fri 8 AM\u20135 PM CET\/CEST) and <strong>Platinum<\/strong> (24\/7). Not available in Silver. <em>In Gold, a 24\/7 extension is bookable as an add-on to upgrade coverage to round-the-clock.<\/em><\/p>\r\n <p><strong>2. AMS Operations & Monitoring<\/strong> \u2014 <strong>functional job monitoring<\/strong>. Tricise watches the business jobs running in Automic, not the technical layer. When a critical job fails, runs late, or produces an unexpected result, the AMS team picks it up. <strong>Optionally bookable as an add-on in Gold and Platinum<\/strong>. Not available in Silver.<\/p>\r\n <p><strong>3. AMS Design Services<\/strong> \u2014 workflow design and implementation by certified Tricise experts. <strong>Optionally bookable as an add-on in Gold and Platinum<\/strong>. Not available in Silver.<\/p>\r\n <p style=\"margin-top: 14px;\">Silver is a support-and-tools foundation \u2014 it doesn't include any AMS layer, and AMS add-ons are therefore not bookable on top of Silver. To access AMS, customers move to Gold or Platinum.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Is the Health-Check included in Platinum as well?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The one-off Automic Health-Check is <strong>exclusive to the Gold tier<\/strong>. Platinum doesn't repeat the Health-Check because Tricise already operates the Automic platform end-to-end as SaaS \u2014 continuous monitoring, updates, and platform care are part of the service by default, making a standalone Health-Check engagement redundant.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>Who is Tricise?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>Tricise is Europe's largest Broadcom Automic partner with 25+ years of experience, 730+ customers, 350+ Automic installations under management, and more than 1,600 support cases handled per year. We operate across Germany, Austria, Switzerland, Italy, France, Spain, and Portugal.<\/p>\r\n <p>In 2025, Tricise was named <strong>Broadcom Partner of the Year<\/strong> across five categories: Automation, EMEA, GEO, Largest Deal, and Highest Performer.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <details class=\"faq-item\">\r\n <summary>How do I get started?<\/summary>\r\n <div class=\"faq-answer\">\r\n <p>The fastest way is a free, no-obligation <a href=\"#kontakt\">consultation<\/a> \u2014 30 minutes, personal, with a dedicated Automic expert. We'll review your current setup, discuss your operational goals, and recommend the tier (or combination) that best matches your situation.<\/p>\r\n <p>If you'd rather start with a group session, join our live webinar on <a href=\"https:\/\/tricise.com\/events\/tricise-service-tiers-webinar-german\/\" target=\"_blank\" rel=\"noopener\">16 June 2026<\/a>: 45 minutes walkthrough of the <strong>Tricise Service Tiers<\/strong> with <a href=\"https:\/\/www.linkedin.com\/in\/guenther-flamm-48643812\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">G\u00fcnther Flamm<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/dierk-senholdt-8bab4a67\/?skipRedirect=true\" target=\"_blank\" rel=\"noopener noreferrer\">Dierk Senholdt<\/a>, including Q&A.<\/p>\r\n <p>No sales pressure. Just a clear picture of what's possible.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"cta-section\" id=\"kontakt\">\r\n <div class=\"container\">\r\n <div class=\"cta-grid\">\r\n <div class=\"cta-text\">\r\n <span class=\"section-label\">Contact<\/span>\r\n <h2>Let's <em>talk<\/em><\/h2>\r\n <p>Whether you're an existing Tricise Automic customer in the DACH region curious about the new Silver level of the <strong>Tricise Service Tiers<\/strong>, considering the Gold managed operations model, or planning to move to SaaS with Platinum \u2014 we're happy to advise you, no strings attached.<\/p>\r\n <div class=\"cta-trust-list\">\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg><\/div>\r\n Free, no-obligation consultation\r\n <\/div>\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 2v20M2 12h20\"\/><\/svg><\/div>\r\n A dedicated point of contact\r\n <\/div>\r\n <div class=\"cta-trust-item\">\r\n <div class=\"cta-trust-icon\"><svg fill=\"none\" stroke=\"#C8102E\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n Response within 24 hours\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"form-card\">\r\n <h3>Request a consultation<\/h3>\r\n <p class=\"form-sub\">Tell us about your environment \u2014 we'll get back to you within 24 hours.<\/p>\r\n <div class='fluentform ff-default fluentform_wrapper_40 ffs_default_wrap'><form data-form_id=\"40\" id=\"fluentform_40\" class=\"frm-fluent-form fluent_form_40 ff-el-form-top ff_form_instance_40_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_40_1\" method=\"POST\" ><fieldset style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Landing Page - Service Tiers<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='15107' \/><input type=\"hidden\" id=\"_fluentform_40_fluentformnonce\" name=\"_fluentform_40_fluentformnonce\" value=\"40fe6b14d4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/15107\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_names_first_name_' id='label_ff_40_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_40_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_names_last_name_' id='label_ff_40_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_40_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50.02%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_40_input_text' id='label_ff_40_input_text' aria-label=\"Company\">Company<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Company\" data-name=\"input_text\" id=\"ff_40_input_text\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 49.98%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_40_email' id='label_ff_40_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_40_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_40_description' id='label_ff_40_description' aria-label=\"Your Comment\">Your Comment<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_40_description\" name=\"description\" id=\"ff_40_description\" class=\"ff-el-form-control\" placeholder=\"Comment\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='I consent to have this website store my submitted information so they can respond to my inquiry' class='ff-el-form-check-label ff_tc_label' for=gdpr-agreement_c8f61f607a351e9c68983cebffe6ed89><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_c8f61f607a351e9c68983cebffe6ed89\" value='on' aria-invalid='false' aria-required=true><\/span> <div class='ff_t_c'>I consent to have this website store my submitted information so they can respond to my inquiry<\/div><\/label><\/div><\/div><div class='ff-el-group ff-text-center ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\" aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_40_errors' class='ff-errors-in-stack ff_form_instance_40_1 ff-form-loading_errors ff_form_instance_40_1_errors'><\/div><\/div> <script type=\"text\/javascript\">\n window.fluent_form_ff_form_instance_40_1 = {\"id\":\"40\",\"ajaxUrl\":\"https:\\\/\\\/tricise.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_40_1\",\"form_id_selector\":\"fluentform_40\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n <\/script>\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"footer-cta\">\r\n <div class=\"container\">\r\n <h2>Ready to explore the <em>Tricise Service Tiers?<\/em><\/h2>\r\n <p>30 minutes. No strings attached. Personal.<\/p>\r\n <a href=\"#kontakt\" class=\"btn btn-red\">Book your consultation\r\n <svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\r\n <\/a>\r\n <\/div>\r\n<\/section>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tricise Service Tiers for Automic Automation | Silver, Gold, Platinum Broadcom Partner of the Year 2025 Tricise Service Tiersfor Automic […]<\/p>\n","protected":false},"author":59,"featured_media":0,"parent":15116,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15107","page","type-page","status-publish","hentry"],"acf":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/comments?post=15107"}],"version-history":[{"count":3,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107\/revisions"}],"predecessor-version":[{"id":16825,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15107\/revisions\/16825"}],"up":[{"embeddable":true,"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/pages\/15116"}],"wp:attachment":[{"href":"https:\/\/tricise.com\/es\/wp-json\/wp\/v2\/media?parent=15107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}