{"id":18244,"date":"2026-11-12T01:58:04","date_gmt":"2026-11-12T00:58:04","guid":{"rendered":"https:\/\/tricise.com\/docu\/automic\/services\/service-tiers\/one-pager\/"},"modified":"2026-11-12T16:59:00","modified_gmt":"2026-11-12T15:59:00","slug":"documento-de-una-pagina","status":"publish","type":"docs","link":"https:\/\/tricise.com\/es\/docu\/automic\/services\/service-tiers\/one-pager\/","title":{"rendered":"One Pager"},"content":{"rendered":"\n<style>\n.tcs-hover-benefit { transition: border-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-benefit:hover { border-color: #A32D2D !important; transform: translateY(-2px); }\n.tcs-hover-btn-primary { transition: background-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-btn-primary:hover { background-color: #A3192A !important; transform: translateY(-1px); }\n.tcs-hover-btn-secondary { transition: background-color 0.15s ease, transform 0.15s ease; }\n.tcs-hover-btn-secondary:hover { background-color: #FCEBEB !important; transform: translateY(-1px); 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bottom:28px; right:32px; background:#FFFFFF; border:1.5px solid #2C2C2A; border-radius:12px; padding:16px 20px; transform:rotate(-2deg); box-shadow:0 6px 20px rgba(44,44,42,0.15); z-index:3;\">\n      <div style=\"font-size:9px; font-weight:600; color:#2C2C2A; text-transform:uppercase; letter-spacing:1px; margin-bottom:4px; font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;\">Silver edition<\/div>\n      <div style=\"font-size:28px; font-weight:600; color:#CF2031; line-height:1; letter-spacing:-0.5px;\">Included<\/div>\n      <div style=\"font-size:10px; color:#6B6A66; margin-top:4px;\">with every Tricise Automic license<\/div>\n    <\/div>\n\n    <div style=\"position:relative; max-width:58%; z-index:2;\">\n      <div style=\"font-size:10px; font-weight:600; color:#CF2031; text-transform:uppercase; letter-spacing:1.5px; margin-bottom:14px; font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace; display:flex; align-items:center; gap:10px;\">\n        <span style=\"display:inline-block; width:24px; height:1px; background:#CF2031;\"><\/span>\n        Service Model\n      <\/div>\n      <h1 style=\"font-size:36px; font-weight:500; line-height:1.15; margin:0 0 14px 0; max-width:620px; color:#2C2C2A; letter-spacing:-0.5px;\">\n        Tricise Service Tiers \u2014 <em style=\"font-style:italic; color:#CF2031; font-weight:500;\">three editions<\/em>, one partner\n      <\/h1>\n      <p style=\"font-size:15px; color:#6B6A66; margin:0 0 24px 0; max-width:580px; line-height:1.65;\">\n        Running Automic Automation reliably takes more than a license: support that also covers versions past their end of service, controlled object transports and know-how that doesn&#8217;t depend on individual people. The Tricise Service Tiers bundle support, tooling, training and operations in one clear model \u2014 Silver, Gold and Platinum, three editions that build on each other.\n      <\/p>\n      <div>\n        <a href=\"https:\/\/tricise.com\/products\/automic-automation\/tricise-service-tiers\/\" class=\"tcs-hover-btn-primary\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:12px 22px; border-radius:8px; text-decoration:none; background:#CF2031; color:#FFFFFF; margin-right:10px;\">Discover the Service Tiers<\/a>\n        <a href=\"https:\/\/tricise.com\/docu\/automic\/services\/service-tiers\/full-guide\/\" class=\"tcs-hover-btn-secondary\" style=\"display:inline-block; font-size:13px; font-weight:500; padding:12px 22px; border-radius:8px; text-decoration:none; background:#FFFFFF; color:#CF2031; border:1px solid #2C2C2A;\">Read full guide<\/a>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <div style=\"border-left:3px solid #A32D2D; padding:6px 0 6px 22px; margin-bottom:36px;\">\n    <div style=\"font-size:10px; font-weight:600; color:#A32D2D; text-transform:uppercase; letter-spacing:0.7px; margin:0 0 8px 0;\">Overview<\/div>\n    <p style=\"font-size:14px; line-height:1.7; color:#333333; max-width:740px; margin:0 0 14px 0;\">\n      The Tricise Service Tiers are three service editions for Broadcom Automic Automation that build on each other: Silver as the support and tooling foundation, Gold with Tricise operating your Automic infrastructure, and Platinum with Broadcom Automic SaaS in the EU cloud and Tricise as your service partner. Every edition includes best4Automic (b4A) by our partner best-blu.\n    <\/p>\n    <p style=\"font-size:14px; line-height:1.7; color:#333333; max-width:740px; margin:0;\">\n      Since 1 July 2026, Silver has been included at no extra cost for every Tricise Automic license customer \u2014 existing customers included, with no opt-in and no separate contract. Gold and Platinum extend the model with operations by Tricise experts, all the way to Broadcom Automic SaaS. Instead of fragmented add-ons, you get one partner across the entire Automic lifecycle.\n    <\/p>\n  <\/div>\n\n  <div style=\"display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:12px; margin-bottom:36px;\">\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Editions<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">Silver \u00b7 Gold \u00b7 Platinum<\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Product support<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">24\/7 <span style=\"font-size:11px; color:#6B6A66; font-weight:400;\">in every edition<\/span><\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Silver<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">Included <span style=\"font-size:11px; color:#6B6A66; font-weight:400;\">with every Tricise Automic license<\/span><\/div>\n    <\/div>\n    <div style=\"background:#F7F6F2; border-radius:8px; padding:14px 16px;\">\n      <div style=\"font-size:10px; color:#6B6A66; margin-bottom:4px; text-transform:uppercase; letter-spacing:0.4px;\">Hosting<\/div>\n      <div style=\"font-size:13px; font-weight:500; color:#2C2C2A;\">On-premise \/ Broadcom Automic SaaS<\/div>\n    <\/div>\n  <\/div>\n\n  <div style=\"margin-bottom:36px;\">\n    <h3 style=\"font-size:20px; font-weight:500; margin:0 0 16px 0; color:#2C2C2A;\">\n      Key <em style=\"font-style:italic; color:#A32D2D; font-weight:500;\">benefits<\/em>\n    <\/h3>\n    <div style=\"display:grid; grid-template-columns:repeat(auto-fit, minmax(240px, 1fr)); gap:14px;\">\n      <div class=\"tcs-hover-benefit\" style=\"padding:18px 22px; background:#FFFFFF; border:1px solid rgba(0,0,0,0.08); border-left:4px solid #A32D2D; border-radius:4px 12px 12px 4px;\">\n        <div style=\"font-size:14px; font-weight:500; color:#2C2C2A; margin-bottom:8px;\">Support beyond End-of-Service<\/div>\n        <div style=\"font-size:12px; line-height:1.65; color:#6B6A66;\">24\/7 L1 product support with incident and escalation management and a direct line to Broadcom engineering. Advanced Support also covers the most recent EOS major version, so you stay protected even during upgrade cycles.<\/div>\n      <\/div>\n      <div class=\"tcs-hover-benefit\" style=\"padding:18px 22px; background:#FFFFFF; border:1px solid rgba(0,0,0,0.08); border-left:4px solid #A32D2D; border-radius:4px 12px 12px 4px;\">\n        <div style=\"font-size:14px; font-weight:500; color:#2C2C2A; margin-bottom:8px;\">One partner who knows your environment<\/div>\n        <div style=\"font-size:12px; line-height:1.65; color:#6B6A66;\">A fixed Single Point of Contact at Tricise who knows your environment. Support, tooling, training and operations come from one partner across the entire Automic lifecycle instead of fragmented add-ons.<\/div>\n      <\/div>\n      <div class=\"tcs-hover-benefit\" style=\"padding:18px 22px; background:#FFFFFF; border:1px solid rgba(0,0,0,0.08); border-left:4px solid #A32D2D; border-radius:4px 12px 12px 4px;\">\n        <div style=\"font-size:14px; font-weight:500; color:#2C2C2A; margin-bottom:8px;\">Tooling and training included<\/div>\n        <div style=\"font-size:12px; line-height:1.65; color:#6B6A66;\">The 3C Release Manager, Tricise Automic Action-Packs, best4Automic by best-blu and the Tricise University Flat are part of every edition. The scope grows with the edition, from Silver to Platinum.<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div style=\"margin-bottom:36px;\">\n    <h3 style=\"font-size:20px; font-weight:500; margin:0 0 16px 0; color:#2C2C2A;\">\n      What&#8217;s <em style=\"font-style:italic; color:#A32D2D; font-weight:500;\">included<\/em>\n    <\/h3>\n    <div style=\"display:grid; grid-template-columns:repeat(auto-fit, minmax(280px, 1fr)); gap:8px;\">\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>24\/7 product support &amp; escalation<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">L1 product support around the clock with structured incident and ticket management, and escalation management with a direct line to Broadcom engineering. In every edition.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>Single Point of Contact<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">One fixed contact at Tricise who knows your environment. In every edition.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>Advanced Support for EOS versions<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">Root-cause analysis, existing hotfixes and workarounds for the most recent EOS major version. In every edition.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>3C Release Manager<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">Light Edition in Silver and Gold: object management, DEV \u2194 PROD diffs, scheduled snapshots, audit trail. The full 3C Release Manager, SaaS or on-premise, in Platinum.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>Tricise Automic Action-Packs<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">Ready-made workflow building blocks to download. In every edition.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>best4Automic by best-blu<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">With the b4A Service Portal Essentials in Silver, business users start Automic workflows themselves. Gold includes the full b4A Service Portal, Platinum the complete best4Automic suite.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>Tricise University Flat<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">Tier 0 for 2 users in Silver, Tier 1 for 5 users in Gold and Tier 2 for 15 users in Platinum.<\/div>\n      <\/div>\n\n      <div class=\"tcs-hover-inc\" style=\"padding:12px 16px; background:#F7F6F2; border-radius:8px;\">\n        <div style=\"font-size:13px; font-weight:500; color:#2C2C2A; margin-bottom:4px;\"><span class=\"tcs-hover-arrow\" style=\"color:#A32D2D; font-weight:500; margin-right:10px;\">\u203a<\/span>AMS Infrastructure<\/div>\n        <div style=\"font-size:11px; line-height:1.55; color:#6B6A66; padding-left:22px;\">Administration and monitoring of your Automic infrastructure by Tricise: Mon\u2013Fri, 8 AM\u20135 PM (CET\/CEST) in Gold, extendable to 24\/7, and 24\/7 as standard in Platinum.<\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n\n  <div style=\"margin-bottom:36px; padding:22px 24px; background:#FCEBEB; border-radius:12px;\">\n    <h3 style=\"font-size:20px; font-weight:500; margin:0 0 14px 0; color:#2C2C2A;\">\n      Editions &amp; <em style=\"font-style:italic; color:#A32D2D; font-weight:500;\">add-ons<\/em>\n    <\/h3>\n    <div style=\"display:grid; grid-template-columns:repeat(auto-fit, minmax(280px, 1fr)); gap:12px;\">\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">Silver \u00b7 Standard<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">The foundation for teams that run Automic in-house<\/div>\n      <\/div>\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">Gold \u00b7 Managed Ops<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">AMS Infrastructure Mon\u2013Fri and a one-off Automic Health-Check<\/div>\n      <\/div>\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">Platinum \u00b7 SaaS EU<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">Broadcom Automic SaaS with AMS Infrastructure 24\/7<\/div>\n      <\/div>\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">AMS Infrastructure 24\/7<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">Gold: add-on \u00b7 Platinum: included<\/div>\n      <\/div>\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">AMS Operations &amp; Monitoring<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">Gold: add-on \u00b7 Platinum: add-on<\/div>\n      <\/div>\n      <div style=\"font-size:13px; color:#501313;\">\n        <span style=\"color:#A32D2D; font-weight:600; margin-right:10px;\">\u2713<\/span>\n        <strong style=\"font-weight:500;\">AMS Design Services<\/strong>\n        <div style=\"font-size:11px; color:#791F1F; margin-top:2px; margin-left:22px;\">Gold: add-on \u00b7 Platinum: add-on<\/div>\n    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